BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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First, log in to the BMW ConnectedDrive Portal. Under "Add Vehicles" enter the last seven digits of your vehicle identification number and press "Add Vehicle". Following this a security code is sent to your vehicle. The security code is found in the menu under "Messages". The code must be entered in the portal in order to directly manage and edit your personalized services. In addition you wil receive an e-mail, confirming that the vehicle has been added to your customer account.
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You can delete your vehicle from your account via the BMW ConnectedDrive Customer Portal or via the BMW Connected App by selecting "Delete Vehicle".
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Once you have entered your access data in the vehicle you will have access to your email accounts, routes, web snapshots as well as to subscribed newsfeeds.
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Yes, apart from registering via the BMW Connected Website it is also possible to register directly within the app.
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Your e-mail address is also your login name. The password has been personally selected by you and is not visible to us. Provided you have been using BMW ConnectedDrive for some time and have never logged in to the BMW ConnectedDrive Portal before, it is possbile to use your user name/vehicle login and the corresponding password to sign in. After logging in please make sure to submit an e-mail adress. Following this, your e-mail adress and the corresponding password respresent your new accessata for the customer portal.
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Either you have not yet added a vehicle to your user account in the "Manage vehicles" menu or you have removed a vehicle that had been added. When you add a vehicle, it may take up to 24 hours before it is displayed in My BMW ConnectedDrive.
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In the BMW ConnectedDrive Customer Portal in the internet, select "Set up email accounts", "Email provider" and the option "User-defined".
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When adding your vehicle to your BMW ConnectedDrive Account, you have the option of entering your license plate number. In line with the Vehicle Identification Number entry the entry field for the license plate number can be found under "Vehicle description (e.g. number plate or short name)".  
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Your BMW dealer can help you change your preferred service partner. A correspoding form is on hand at your dealer. It is also possible to change your service partner via the BMW ConnectedDrive Portal in the internet under "Manage Vehicles" and then selecting "Service Partner".
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In order to do so log in to www.bmw.routes.com with your BMW ConnectedDrive Portal access data. Then select "Plan your own routes". Via "Route criteria" you can individually plan your journey and also take the current traffic situation into account. Give your plannedroute a name and optionally insert a "route image" with a description. You are able to "touch" the Route with the mouse and individually edit the course of the route. Once you have planned your route you can directly send it into your BMW.
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For security purposes, your account will be locked after entering the password wrong three times. In the login window the function "Forgotten password" is provided. By using this function you will receive a link via e-mail or text message in order to reset your password
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The BMW ConnectedDrive Store accepts Visa and Mastercard credit cards and Visa debit cards. We do not accept American Express at the current time. Purchases can be made online or in the BMW iDrive via the ConnectedDrive Store.
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Due to the special significance for the purely electric drive and the associated additional equipment, BMW eDrive and BMW i vehicles transfer additional data, which are displayed in the vehicle status and in the BMW eDrive services menu.
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The BMW ConnectedDrive Store can be accessed via www.bmw-connecteddrive.nsc and then clicking on the ConnectedDrive Store link. It is also available from the iDrive of your BMW under the BMW ConnectedDrive menu (For some BMW models this service is not available in the car).
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Yes. Via this email address you are informed on the expiration dates of certain services and you are able to reset your password upon request using your email address.
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BMW ConnectedDrive Services are vehicle specific. If a vehicle is sold or changes owner previously booked services remain active until the expiration date. No reimbursement is possible for the remainder of the services' runtime. Important: In case you have sold your vehicle, please remove the vehicle from your BMW ConnectedDrive Portal account by selecting"Manage Vehicles".
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All invoices can be found in the BMW ConnectedDrive Portal. In the menu "My Account" select "My Invoices". Here you have the option of viewing your invoices digitally, over a certain timeframe as well as downloading the invoices.
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Please check the details entered for each individual query. Even slight discrepancies may cause the setup to fail. If necessary, carry out the following additional checks: 1. Please check whether the password might have been changed after your e-mail account was first set up and no longer matches the initial setup password in the documents from your e-mail provider. If you no longer know the current password, request a reset or ask for your password to be sent again. 2. Check whether POP3 or IMAP access is authorized and activated for your account. You can do this via the settings in your e-mail account. 3. Check whether two-step verification is active for your e-mail account. If this is the case, please deactivate this option with your e-mail provider. 4. Check whether the security settings of your e-mail account block access from third-party devices. Some providers require you to deactivate Captcha or allow access for less secure apps.
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You will authorise any transfer of the telematics data to a third party via BMW CarData for a specific purpose. This purpose must be stated by the third party when sending you a request for access. If you (or we) should find that the third party is not using the telematics data for the defined purpose, this constitutes abuse. BMW will become active in this case and may prevent further use of the BMW CarData services by the third party.
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The website www.bmw-routes.com with interesting route suggestions and tips is available to anyone who is interested. The function of transferring your own routes via BMW Online and the saving of routes is exclusively available to BMW ConnectedDrive customers. Please use your access data for My BMW ConnectedDrive.
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