BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

cancel
Showing results for 
Search instead for 
Did you mean: 
You can add the vehicle again by entering the Vehicle Identification Number.
View full article
Via www.bmw-connecteddrive.nsc you can comfortably register and manage your personal data, vehicles as well as services. A seperate registration form is not necessary. The previously issued registrations expire with the end of the contract. The expiration date of a service can be found in the BMW ConnectedDrive Portal under "Booked Services".
View full article
The messages and symbols match those in your vehicle. You will also find a description of the symbols in the Owner’s Handbook for your vehicle. If a service is required, please contact your BMW Service Partner.
View full article
The mobile network connection for this vehicle has been deactivated. To be able to use BMW ConnectedDrive in your vehicle again, please "Activate" your vehicle in the Settings / Manage vehicles menu or contact BMW ConnectedDrive Customer Support.
View full article
Direct access to the telematics data for your vehicle is not possible. However, you have the option of requesting a BMW CarData data archive for your vehicle at any time of your choice via the BMW ConnectedDrive customer portal. The BMW CarData data archive contains the most important telematics data that your vehicle transfers to BMW servers, along with the last value saved on the BMW server.
View full article
For security reasons, the security code is only valid for a limited period of time. You can request a new security code at any time in the "Manage vehicles" menu. Please contact BMW ConnectedDrive Customer Support if you have any queries.
View full article
The security question is intended to protect your personal data and identify you uniquely in My BMW ConnectedDrive. Before you can operate functions relevant to security, occasionally you have to answer the selected security question.
View full article
We want to ensure that unauthorized persons can purchase ConnectedDrive Services in your name. Due to this you must log in before purchasing a service. For the most recent iDrive system (ID7): If you have logged in with your driver profile in your vehicle you do not need to login in again for every purchase as you are already logged in to the vehicle.
View full article
Please note that the new password must follow these rules: Use at least eight characters. Use characters from at least two of the following groups - Letters (abc = ABC, no ÄÖÜ) - Numbers - Special Characters ( _/,;&@#*)(–+.")
View full article
If you currently do not have access data with BMW, please register on the website www.bmw-connecteddrive.nsc with your e-mail address and select your personal password. A link which must be confirmed will then be sent to the respective e-mail address. Following this you just need to register your vehicle in the portal in order to directly manage your personalized services based on your needs.
View full article
Use your e-mail address as your user name. If you are unable to log in with your e-mail address, please contact BMW ConnectedDrive Customer Support.
View full article
You have recently added this vehicle to your user account. For reasons of security, you have to enter a security code to complete the process. This has been sent to your vehicle, and you will find it in the vehicle in the menu CONNECTEDDRIVE/MESSAGES.
View full article
One time only, please submit your billing adress as well as a credit card as the method of payment in the "My ConnectedDrive" portal. Currently only VISA and Master Card are accepted.
View full article
To log into My BMW ConnectedDrive please use your e-mail address (user name) and password you have saved when you registered at My BMW ConnectedDrive in the past. If you do not have any access data yet, please click on the "Register now" link in the login box on the start page of My BMW ConnectedDrive.
View full article
You can change your user name, password and vehicle login in the Settings/My Data menu.
View full article
You can obtain this information from the provider of your e-mail account – this is generally available when you first set up the account. If this is not the case, you can ask for this information to be sent again. In most cases you can also find this information on the Internet – by entering the company name of the provider together with the keywords "incoming mail server" and "outgoing mail server".
View full article
You will find the function under the menu item: "Settings – Set up My Services – E-mail accounts"
View full article
Please check the details entered for each individual query. Even slight discrepancies may cause the setup to fail. If necessary, carry out the following additional checks: 1. Please check whether the password might have been changed after your e-mail account was first set up and no longer matches the initial setup password in the documents from your e-mail provider. If you no longer know the current password, request a reset or ask for your password to be sent again. 2. Check whether POP3 or IMAP access is authorized and activated for your account. You can do this via the settings in your e-mail account. 3. Check whether two-step verification is active for your e-mail account. If this is the case, please deactivate this option with your e-mail provider. 4. Check whether the security settings of your e-mail account block access from third-party devices. Some providers require you to deactivate Captcha or allow access for less secure apps.
View full article
The status of your BMW eDrive dates back to the end of your last trip. Your BMW eDrive transmits important data to BMW every time you park your car. If your vehicle is parked no data will be transmitted.
View full article
Within the BMW ConnectedDrive customer portal you have the possibility of managing your personal data and BMW ConnectedDrive Services. The integrated BMW ConnectedDrive Store informs you on possibilities, costs and runtimes of different services like Online Entertainment or Real Time Traffic Information for example. Services that are available for your vehicle can be directly purchased through the BMW ConnectedDrive Store for different time periods.
View full article