BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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Yes, if your e-mail server supports the IMAP protocol. You can do this in your BMW ConnectedDrive portal by means of the "User defined" option in the "E-mail provider" field. The security settings of your company e-mail server may lead to restrictions in the transfer of data to your vehicle or cause problems with the certificate. If this is the case, please contact the e-mail administrator of your company.
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BMW has introduced a new user management system "My BMW". With this system it is possible to log in with the same access data on all BMW websites. In case you have already registered for the BMW websites in My BMW you can use this access data to log in to My BMW ConnectedDrive.
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You can renew your ConnectedDrive services from the ConnectedDrive Store link which can be found after logging in to your account at www.bmw-connecteddrive.nsc or if you have already added your payment details online you can renew from within the car. Go to the ConnectedDrive menu, then ConnectedDrive Store and you can choose the service you wish to book and the subscription you would like to take out.
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You can not unsubscribe from Online Mail directly since a number of functions are registered using the ConnectedDrive account. For further information about unsubscribing from your ConnectedDrive account, please see Options in the "Connected Drive" menu.
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Telematics data transferred to BMW servers by your vehicle will be saved there in accordance with the latest state of technology. Any transfer to third parties only takes place with your explicit prior consent and for a specific purpose, 
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Following the notification on the upcoming expiration you are able to renew your BMW ConnectedDrive Services subscription.
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Only persons who require the information in order to provide BMW ConnectedDrive Services. The list of persons is checked on a regular basis. Data is only transmitted to BMW ConnectedDrive service providers to the extent in which it is necessary to operate the respective BMW ConnectedDrive Services. Data is exclusively used to provide the service and is deleted after use.
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Via BMW ConnectedDrive you can set up external e-mail accounts in order to receive and answer e-mails from your vehicle. And even without being distracting while driving as the BMW e-mail service reads out the content of e-mails and enables you to answer qucikly by using prepared, short answertexts. Your e-mail account is comfortably configured via the BMW ConenctedDrive Portal. To do so select "Remote Cockpit" then "Control" and the "Set up email accounts". Here you are able to add your email account. Insert your user specific data and select an email provider. Certain settings options are then completed automatically.
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Please check the documents for your e-mail account to see whether further access data are required in addition to your e-mail address and user name. If this is the case, please activate the option concerned and enter the relevant data.
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This data is not part of the BMW CarData archive.
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The purpose for which the requested telematics data are to be used and the contact data can be found in the BMW ConnectedDrive Customer Portal. In the event of questions please contact the third party/ service provider.
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As with all CD Services, the customer will be notified before the service expires via e-mail.
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A BMW ConnectedDrive Account is required. Your vehicle must be able to use ConnectedDrive. For vehicles with a construction date before 3/2012 the SA 612 (BMW Assist) is required. For vehicles with a construction date after 3/2012 the SA 6AK (ConnectedDrive Services) is required.   
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We recommend that you carry out the "BMW CarData Reset" function on the ConnectedDrive customer portal. The BMW CarData Reset will reset all BMW CarData settings to their default state. This will immediately and irrevocably delete all data access for your vehicle, as well as all archive files. 
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You can request a new security token via the BMW Connected App or the BMW ConnectedDrive Customer Portal.  
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We will notify you two weeks prior to the expiration of your services via e-mail.
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All of your transmitted data as well as your address book's content is only visible via your contract profile.
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Yes. Via the settings in the BMW ConnectedDrive Customer Portal.
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Via your BMW ConnectedDrive Account in the BMW ConnectedDrive Portal you are able to decide which third parties are able to access BMW Car Data.
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