BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

cancel
Showing results for 
Search instead for 
Did you mean: 
In order to do so log in to www.bmw.routes.com with your BMW ConnectedDrive Portal access data. Then select "Plan your own routes". Via "Route criteria" you can individually plan your journey and also take the current traffic situation into account. Give your plannedroute a name and optionally insert a "route image" with a description. You are able to "touch" the Route with the mouse and individually edit the course of the route. Once you have planned your route you can directly send it into your BMW.
View full article
Within the BMW ConnectedDrive customer portal you have the possibility of managing your personal data and BMW ConnectedDrive Services. The integrated BMW ConnectedDrive Store informs you on possibilities, costs and runtimes of different services like Online Entertainment or Real Time Traffic Information for example. Services that are available for your vehicle can be directly purchased through the BMW ConnectedDrive Store for different time periods.
View full article
As with all CD Services, the customer will be notified before the service expires via e-mail.
View full article
When adding your vehicle to your BMW ConnectedDrive Account, you have the option of entering your license plate number. In line with the Vehicle Identification Number entry the entry field for the license plate number can be found under "Vehicle description (e.g. number plate or short name)".  
View full article
This data is not part of the BMW CarData archive.
View full article
To log into My BMW ConnectedDrive please use your e-mail address (user name) and password you have saved when you registered at My BMW ConnectedDrive in the past. If you do not have any access data yet, please click on the "Register now" link in the login box on the start page of My BMW ConnectedDrive.
View full article
Please check the details entered for each individual query. Even slight discrepancies may cause the setup to fail. If necessary, carry out the following additional checks: 1. Please check whether the password might have been changed after your e-mail account was first set up and no longer matches the initial setup password in the documents from your e-mail provider. If you no longer know the current password, request a reset or ask for your password to be sent again. 2. Check whether POP3 or IMAP access is authorized and activated for your account. You can do this via the settings in your e-mail account. 3. Check whether two-step verification is active for your e-mail account. If this is the case, please deactivate this option with your e-mail provider. 4. Check whether the security settings of your e-mail account block access from third-party devices. Some providers require you to deactivate Captcha or allow access for less secure apps.
View full article
Following the notification on the upcoming expiration you are able to renew your BMW ConnectedDrive Services subscription.
View full article
Via www.bmw-connecteddrive.nsc you can comfortably register and manage your personal data, vehicles as well as services. A seperate registration form is not necessary. The previously issued registrations expire with the end of the contract. The expiration date of a service can be found in the BMW ConnectedDrive Portal under "Booked Services".
View full article
When you login to your ConnectedDrive account at www.bmw-connecteddrive.nsc you will be able to see your BMW at the top of the screen and then on the right-hand column a list of currently active services and below this a link to services that are available to add to your BMW.
View full article
You can add the vehicle again by entering the Vehicle Identification Number.
View full article
In some cases, vehicles older than model year 2014 may not be equipped with the technology necessary to support the app, and therefore cannot be added in the app. If you have a 2014 or newer vehicle and are experiencing an error, log out of the app from the “Profile” page within the “More” tab, then log back in again. Alternatively, you can try adding your vehicle from the BMW ConnectedDrive web portal (www.bmw-connecteddrive.com). If errors continue, please visit the app’s “About” page within the “More” tab to find contact information for your local support center.
View full article
The BMW ConnectedDrive Store accepts Visa and Mastercard credit cards and Visa debit cards. We do not accept American Express at the current time. Purchases can be made online or in the BMW iDrive via the ConnectedDrive Store.
View full article
We will notify you two weeks prior to the expiration of your services via e-mail.
View full article
Order the BMW ConnectedDrive services as a special equipment option when you buy your new vehicle. For vehicles produced after July 2014, you will soon be able to book services of your choice in the BMW ConnectedDrive Store on the Internet or in your vehicle.
View full article
In order to purchase services in the vehicle the following preparation is necessary: 1. Register for ConnectedDrive. This can either be done on your PC at www.bmw-connecteddrive.nsc or in the BMW ConnectedApp for Apple and Android. 2. Submit your complete address as well as the information of the credit card you wish to use to pay for the services at www.bmw-connecteddrive.nsc on your PC. 3. Map your vehicle to your ConnectedDrive Account. Now open the ConnectedDrive Store in your vehicle. Select the service you wish to purchase. For ID5/6: Now click on "Offers". The offer including runtime and prices is now shown. Choose the preferred offer and click on "Continue". You will now be redirected to the log in page. Log in with the e-Mail address that was used to create your ConnectedDrive Account and your password. Accept the terms and conditions and click on "Order with obligation to pay". For ID7: Here the offers including runtimes and prices are displayed. Choose the preferred offen and click on "Continue". If you are logged in with your diver profile you only have to accept the terms and conditions and click on"Order with obligation to pay". If you are not logged in with your driver profile you will be redirected to the log in page. Log in with the e-Mail address that was used to create your ConnectedDrive Account and your password. Accept the terms and conditions and click on "Order with obligation to pay".
View full article
Your BMW dealer can help you change your preferred service partner. A correspoding form is on hand at your dealer. It is also possible to change your service partner via the BMW ConnectedDrive Portal in the internet under "Manage Vehicles" and then selecting "Service Partner".
View full article
Yes. Your vehicle must be connected to your BMW ConnectedDrive Account.
View full article
This information can be found in the overview list of the ConnectedDrive Store. All services you have purchased for your vehicle are marked with an expiration date. You can renew a service 14 days before the expiration date.
View full article
Once you have entered your access data in the vehicle you will have access to your email accounts, routes, web snapshots as well as to subscribed newsfeeds.
View full article