BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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Direct access to the telematics data for your vehicle is not possible. However, you have the option of requesting a BMW CarData data archive for your vehicle at any time of your choice via the BMW ConnectedDrive customer portal. The BMW CarData data archive contains the most important telematics data that your vehicle transfers to BMW servers, along with the last value saved on the BMW server.
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We recommend that you carry out the "BMW CarData Reset" function on the ConnectedDrive customer portal. The BMW CarData Reset will reset all BMW CarData settings to their default state. This will immediately and irrevocably delete all data access for your vehicle, as well as all archive files. 
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The messages and symbols match those in your vehicle. You will also find a description of the symbols in the Owner’s Handbook for your vehicle. If a service is required, please contact your BMW Service Partner.
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There are basically two different types of e-mail account. In the case of a "POP3" e-mail account, the messages are retrieved from the server and deleted from the server in the process. This means, for example, that you can no longer access these e-mails from a second computer. In the case of IMAP mailboxes, the e-mail messages are not deleted, but, instead, copies of them are stored in your e-mail program. You can link several e-mail programs with the mailbox. Changes are then replicated in every e-mail program and you can retrieve your e-mail messages as often as you wish.
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In the BMW ConnectedDrive Portal select "My Account" and then "My Personal Data". In the menu "Access Data" you will be able to change the password.
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The status as well as the runtime of your BMW ConnectedDrive Services can been seen in the BMW ConnectedDrive Store by visiting www.bmw-connecteddrive.de as well as in the control display of your vehicle (dependant on model) in the overview of booked services.
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Renewal is only possible shortly before the service expires.
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Please note that the new password must follow these rules: Use at least eight characters. Use characters from at least two of the following groups - Letters (abc = ABC, no ÄÖÜ) - Numbers - Special Characters ( _/,;&@#*)(–+.")
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For security reasons, the security code is only valid for a limited period of time. You can request a new security code at any time in the "Manage vehicles" menu. Please contact BMW ConnectedDrive Customer Support if you have any queries.
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Either you have not yet added a vehicle to your user account in the "Manage vehicles" menu or you have removed a vehicle that had been added. When you add a vehicle, it may take up to 24 hours before it is displayed in My BMW ConnectedDrive.
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Please check the documents for your e-mail account to see whether further access data are required in addition to your e-mail address and user name. If this is the case, please activate the option concerned and enter the relevant data.
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You can obtain this information from the provider of your e-mail account – this is generally available when you first set up the account. If this is not the case, you can ask for this information to be sent again. In most cases you can also find this information on the Internet – by entering the company name of the provider together with the keywords "incoming mail server" and "outgoing mail server".
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You have recently added this vehicle to your user account. For reasons of security, you have to enter a security code to complete the process. This has been sent to your vehicle, and you will find it in the vehicle in the menu CONNECTEDDRIVE/MESSAGES.
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Yes, if your e-mail server supports the IMAP protocol. You can do this in your BMW ConnectedDrive portal by means of the "User defined" option in the "E-mail provider" field. The security settings of your company e-mail server may lead to restrictions in the transfer of data to your vehicle or cause problems with the certificate. If this is the case, please contact the e-mail administrator of your company.
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You will authorise any transfer of the telematics data to a third party via BMW CarData for a specific purpose. This purpose must be stated by the third party when sending you a request for access. If you (or we) should find that the third party is not using the telematics data for the defined purpose, this constitutes abuse. BMW will become active in this case and may prevent further use of the BMW CarData services by the third party.
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Via your BMW ConnectedDrive Account in the BMW ConnectedDrive Portal you are able to decide which third parties are able to access BMW Car Data.
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The purpose for which the requested telematics data are to be used and the contact data can be found in the BMW ConnectedDrive Customer Portal. In the event of questions please contact the third party/ service provider.
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BMW does not have access to the contact information provided by the third parties. When in doubt, you can revoke the transfer of telematics data to the third party at any time.
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Yes, apart from registering via the BMW Connected Website it is also possible to register directly within the app.
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