BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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No, BMW CarData is a service based on BMW ConnectedDrive. Using BMW CarData requires an active BMW ConnectedDrive contract. Such a contract should already exist if your vehicle already has teleservices. You do not need to add any additional BMW ConnectedDrive services to be able to use CarData.
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Yes. Via the settings in the BMW ConnectedDrive Customer Portal.
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Only persons who require the information in order to provide BMW ConnectedDrive Services. The list of persons is checked on a regular basis. Data is only transmitted to BMW ConnectedDrive service providers to the extent in which it is necessary to operate the respective BMW ConnectedDrive Services. Data is exclusively used to provide the service and is deleted after use.
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Only to partner companies/ third parties/ service providers registered with BMW, following your approval.
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Telematics data transferred to BMW servers by your vehicle will be saved there in accordance with the latest state of technology. Any transfer to third parties only takes place with your explicit prior consent and for a specific purpose, 
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Data are always linked to the vehicle identification number of your vehicle and stored in order to render BMW ConnectedDrive services, but are not linked to your name. In some cases it is possible to render the services on the basis of anonymised data, in which case they are not linked to your vehicle identification number. The allocation of data to your name (or your user account) takes place within the scope of using personalised services, such as remote services.
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Use your e-mail address as your user name. If you are unable to log in with your e-mail address, please contact BMW ConnectedDrive Customer Support.
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Yes. Via this email address you are informed on the expiration dates of certain services and you are able to reset your password upon request using your email address.
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Due to the special significance for the purely electric drive and the associated additional equipment, BMW eDrive and BMW i vehicles transfer additional data, which are displayed in the vehicle status and in the BMW eDrive services menu.
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All of your transmitted data as well as your address book's content is only visible via your contract profile.
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One time only, please submit your billing adress as well as a credit card as the method of payment in the "My ConnectedDrive" portal. Currently only VISA and Master Card are accepted.
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The website www.bmw-routes.com with interesting route suggestions and tips is available to anyone who is interested. The function of transferring your own routes via BMW Online and the saving of routes is exclusively available to BMW ConnectedDrive customers. Please use your access data for My BMW ConnectedDrive.
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The transfer and storage of your personal data are subject to the most stringent security standards of the BMW Group. Your details, such as credit card information, address and e-mail address, are automatically encrypted by means of SSL protocol. SSL is the industry standard for the transfer of confidential data via the Internet. No information is stored in the actual vehicle
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Via BMW ConnectedDrive you can set up external e-mail accounts in order to receive and answer e-mails from your vehicle. And even without being distracting while driving as the BMW e-mail service reads out the content of e-mails and enables you to answer qucikly by using prepared, short answertexts. Your e-mail account is comfortably configured via the BMW ConenctedDrive Portal. To do so select "Remote Cockpit" then "Control" and the "Set up email accounts". Here you are able to add your email account. Insert your user specific data and select an email provider. Certain settings options are then completed automatically.
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In the BMW ConnectedDrive Customer Portal in the internet, select "Set up email accounts", "Email provider" and the option "User-defined".
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Your e-mail address is also your login name. The password has been personally selected by you and is not visible to us. Provided you have been using BMW ConnectedDrive for some time and have never logged in to the BMW ConnectedDrive Portal before, it is possbile to use your user name/vehicle login and the corresponding password to sign in. After logging in please make sure to submit an e-mail adress. Following this, your e-mail adress and the corresponding password respresent your new accessata for the customer portal.
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The status of your BMW eDrive dates back to the end of your last trip. Your BMW eDrive transmits important data to BMW every time you park your car. If your vehicle is parked no data will be transmitted.
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Either you have not yet added a vehicle to your user account in the "Manage vehicles" menu or you have removed a vehicle that had been added. When you add a vehicle, it may take up to 24 hours before it is displayed in My BMW ConnectedDrive.
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The BMW ConnectedDrive Store allows you to add new ConnectedDrive services to your BMW, renew subscriptions and take out new subscriptions on a flexible basis with subscription lengths to suit you.
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