iOS at least version 9.3. Android at least version 5.0. Please make sure that your mobile device is able to download the required software version. More information can be provided by the respective manufacturer.
Should you encounter unexpected behaviour we suggest you proceed as follows:
If you are using an Android smartphone first check whether the [accessory mode] under [ConnectedDrive] [BMW Apps] [connection assistant] has been activated.
In addition we also recommend that you unplug and reconnect the smartphone, close the BMW Connected app via the app manager and restart it. If you still can not view any BMW Connected functions, we recommend that you carry out the self-diagnosis function included in the app. In rare cases restarting the smartphone can also help. Apple smartphones are restarted by simultaneously pressing and holding down the "Home" and "Standby" buttons for at least ten seconds until the Apple logo appears. On Android phones the "Standby" button has to be pressed for several seconds and then the "Turn off" option followed by a restart has to be selected.
iOS: Currently, the A4A “Apps for automotive (A4A)” technology can be used in a BMW with the Apple iPhone (starting from 5S and iOS 11.0 or higher). Android: Use your App via Bluetooth connection with selected Android smartphones from Android 4.2. Note, that the BMW Connected Android app also needs to be installed and opened on your Android device and Bluetooth as connection type.
The data transmission of the service "Internet" in your BMW is enabled though the built-in vehicle SIM card. Via the iDrive Controller the menu as well as the entries are controlled. Content is displayed via the head unit of your BMW. A data connection via your smartphone is therefore not necessary.
For the use of BMW Apps in the vehicle with an iPhone the BMW Connected App is not necessary. For the use of BMW Apps in the vehicle with an Android Smartphone the BMW Connected App must also be installed on the smartphone.
Upon switching on the phone function in the vehicle the last connected mobile device is automatically searched. If the device is not found within a certain time period the vehicle will automatically search the next mobile device in the list of mobile devices. It is possible for the vehicle to go through the list several times.
When not connected to Wi-Fi, the app will consume mobile network data for some features. In particular, when using the map on the "Destinations" tab, mobile data may be used to download additional map layers and information. However, the map is cached when possible to reduce the amount of mobile data consumed.
Yes, BMW Connected is integrated with the Apple Watch. You can perform remote functions, receive time to leave notifications, check your vehicle status, and more. Explore the watch app to experience the full functionality.
For questions concerning your mobile device more information can be found in the instruction manual of your mobile device as well as by contacting the mobile device manufacturer or your mobile network provider.
Under “Manage mobile devices”, make sure that your smartphone is paired correctly and the function “Apps” is activated for the connected device. The BMW Connected App as well as selected and BMW approved apps, such as Spotify or TuneIn, can be used in the vehicle via
“Media/Radio”, “Navigation” and “ConnectedDrive”, depending on the function. Android users must also have installed and started the BMW Connected App on their smartphone in order to use apps in the vehicle.
Make sure that the Bluetooth function is activated on the mobile device and in the vehicle. If no automatic connection is possible check the display on your mobile device: Some mobile devices require a confirmation in order to establish a connection for the current and following connections. More information can be found in the instruction manual of your mobile device.