BMW ConnectedDrive

BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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BMW Online provides you with current news, keeps you up to date on weather information and lets you look up e-mails as well as your adressbook in your vehicle. BMW Online helps you in finding pharmacies, parking lots, pictures at your destination or cheap gas stations in your direct vicinity. Be inspired by fascinating routes and send your preferred route directly into your BMW. This and much more can be experienced with BMW Online.
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In order to find out which third-party apps can be used in your BMW, go to the "Hub" tab and then "Apps" in the BMW Connected app for more information. iOS and Android differ in third party app availability.  Depending on the manufacturer and the construction date of the vehicle the smartphone can be connected to the vehicle via Snap-In, Bluetooth or USB.   
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For BMW ConnectedDrive Services the vehicle's pre-installed SIM-card is used. Before the vehilce is delivered to you the SIM-card and your ordered BMW ConnectedDrive Services are already activated. You can therefore use all BMW ConnectedDrive Services you have ordered and do not require personalization upon reception of your BMW. Services that do not require personalization include the Intelligent eCall, BMW TeleServices, Concierge Service, Real Time Traffic Information, Internet, Online Entertainment and many BMW Online applications. All personalization and vehicle settings can be made in the BMW ConnectedDrive Portal. Once the settings are active you can use the Remote Services or configure your e-mail accounts for BMW Online Office, for example. If you purchase additional services in the BMW ConnectedDrive Store you are able to use most of these services immediately after ordering them. Some services, such as Remote Services, must be activated in the BMW ConnectedDrive Portal prior to use.
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If you have booked the USB MapUpdate in your vehicle you will find a download link under Remote Cockpit in the ConnectedDrive Portal.
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Activation in the vehicle is not possible. You must have an active ConnectedDrive contract in order to use BMW Online in your vehicle.
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In order to send points of interest from Google Maps (www.maps.google.com) to your vehicle, select the desired destination in Google Maps from the hit list for your search query. Select "Send" in the drop-down menu to the right of the relevant result, then select "Send to Car" and then "Make: BMW". Please enter your BMW ConnectedDrive user name in the "BMW Assist/BMW ConnectedDrive user name" field. If you are using the new Google Maps you need to login with your Google account in order to use the "Send to car" feature in the full map view. You can find addresses or destinations which you send to your vehicle as "My Info" in the menu CONNECTEDDRIVE/MESSAGES. You can accept the address of the point of interest for route directions by pressing a button in the navigation system. If there is a telephone number for the point of interest and you have connected your mobile phone with the vehicle, you can dial the number directly.
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In the menu "Settings/My Data" a notification method can be selected. You will either be informed via e-mail or text message.
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In order to see which services are available for your vehicle you must first add your vehicle to your BMW ConnectedDrive account. Following this you will be able to see all available services as well as the corresponding prices and runtimes in the BMW ConnectedDrive Store.
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The BMW Update Manager guarantees the quality of the download process and guides the user through it.
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Using this slider control, you can simulate a charging level of the battery in your BMW eDrive other than the current level and recalculate the range on the basis of this altered setting.
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The Battery Guard informs you automatically via e-mail or text message once the battery status of your vehicle reaches a critical level. In your BMW ConnectedDrive Portal this function can be activated under "Remote Services" and "Control".
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The password has been entered incorrectly too often. Request a new password via the login page on the BMW ConnectedDrive Internet portal (www.bmw-connecteddrive.nsc) > Request contact. The new password will be sent to the mobile phone number registered in your contract.
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Servicing your vehicle is a must – but with Teleservices you no longer have to take care of it by yourself. Through on-board sensors, your vehicle knows when and what services it needs and sends the vehicle-related service data automatically to vehicle. Your preferred Service Center can access and evaluate this data, and so effectively prepare for your car’s visit to the shop - before contacting you to make an appointment.
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Yes, WhatsApp is available. An overview of available apps can be found under: www.apple.com/ios/CarPlay/.
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When emails are retrieved using the function "BMW Online" in the vehicle, data is transmitted via a BMW server. When emails are retrieved via the BMW iDrive menu point "Office" data is transmitted via your smartphone.
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BMW ConnectedDrive is a technology package containing of services and apps, connecting you with the outside world. With a pre-installed SIM card in your BMW you can easliy use innovative BMW ConnectedDrive Services, such as BMW TeleServices, Concierge Service, Remote Services and Real Time Traffic Information in many countries worldwide. An own mobile phone for usage is not required. In addition, we have created the BMW ConnectedDrive Portal, where you are able to manage personal data and settings for your booked services. For example it is possible to activate the remote services of your BMW and send a destination or a message to your vehicle within the portal. In short: BMW ConnectedDrive unites unique BMW Services and offers you an extraordinary form of mobility as a driver.
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The public interoperable Union-wide eCall service (EU eCall) based on the single European emergency call number 112 and third party service supported eCall systems (BMW Intelligent Emergency Call) can coexist provided that the measures necessary to ensure continuity in the provision of the service to the consumer are adopted. In order to ensure continuity of the EU eCall in all Member States throughout the lifetime of the vehicle and to guarantee that the EU eCall is always automatically available, all vehicles should be equipped with the EU eCall, regardless of whether or not a vehicle owner opts for the BMW Intelligent Emergency Call. Consumers should be provided with a realistic overview of the EU eCall and of the BMW Intelligent Emergency Call as well as comprehensive and reliable information regarding any additional functionalities or services linked to the BMW Intelligent Emergency Call on offer, and regarding the level of service to be expected with the purchase of the BMW Intelligent Emergency Call and the associated cost. The EU eCall is a public service of general interest and should therefore be accessible free of charge to all consumers. Where provided, the BMW Intelligent Emergency Call should always remain optional for consumers.
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With the BMW ConnectedDrive Service "Internet" most YouTube® Videos can be played in your BMW while parked.
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Please check the URL structure of the RSS feed. It must definitely contain the entry http://. You can also check whether the path details for the RSS feed do actually match the address of the RSS feed. In many cases the main domain of a website, e.g. http://www.bmw.de, is not the correct address for the RSS feed. Please check with the provider of the RSS feed that the path details are correct.
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An overview of countries where it is possible to use BMW ConnectedDrive can be found on the BMW webpage under the paragraph "Legal Information/Data Privacy". "Legal Information/Data Privacy" is categorised into three different equipment options Under the respective menu point "Service Availablilty" all countries are listed in which your BMW's services are available. Concerning all three equipment options the eCall as well as the Intelligent eCall (Based on equipment option) are available in many european countries. The services TeleServices, Concierge Service, BMW Online and Remote Services are available in every european GSM mobile network. Traffic information in real-time: Real Time Traffic Information is available in Germany, Austria, Italy, France, Switzerland, Belgium, Netherlands, Great Britian, Ireland, Spain, Portugal, Sweden, Denmark and Norway. V+ Info is available in Germany, Great Britian, France, Italy and the Netherlands. The service "Internet" is only available in the country of purchase.
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