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If you are repeatedly seeing failure messages when trying to perform remote commands, you may need to refresh your vehicle’s data connection or renew your BMW ConnectedDrive subscription. First, to refresh your data connection, follow these steps: • Navigate to the "ConnectedDrive" menu on your in-car screen • Press the "Option" button on your iDrive controller • Select the option labeled "Update BMW Services" (it may also be labeled "Update BMW Assist" or something similar, depending on your vehicle model) • Wait for the "Transferring data…" status message to change to "Data transfer completed" (this may take several minutes), then press "OK" • On your phone, log out of the BMW Connected app from the "Profile" screen under the "More" tab, then log back in using your BMW ConnectedDrive username and password Remote commands should now be working normally (please note that it typically takes 30-60 seconds for commands to be carried out successfully). However, if there still appears to be an issue, it’s possible that your ConnectedDrive subscription has expired. Please visit www.bmw-connecteddrive.com to renew or add a subscription.
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In order to find out which third-party apps can be used in your BMW, go to the "Hub" tab and then "Apps" in the BMW Connected app for more information. iOS and Android differ in third party app availability.  Depending on the manufacturer and the construction date of the vehicle the smartphone can be connected to the vehicle via Snap-In, Bluetooth or USB.   
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Please check the URL structure of the RSS feed. It must definitely contain the entry http://. You can also check whether the path details for the RSS feed do actually match the address of the RSS feed. In many cases the main domain of a website, e.g. http://www.bmw.de, is not the correct address for the RSS feed. Please check with the provider of the RSS feed that the path details are correct.
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A personal adviser takes your calls 365 days a year, around the clock. "Concierge Services" are exclusively available for use in the car. To initiate an enquiry, select: CONNECTEDDRIVE/CONCIERGE SERVICE. A voice connection to the BMW Call Centre is established, and within a few seconds you will be connected to an agent, who will be glad to assist you with tasks such as searching for points of interest. Use of the information service is free of charge for BMW ConnectedDrive customers. You do not incur any connection charges.
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Depending on the use of ConnectedDrive services by the driver, the vehicle will transfer certain telematics data to BMW. The BMW CarData data archive always contains the most recent value transferred by the vehicle and the date to indicate when this value was transferred.
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No, the BMW Connected App can also display current traffic conditions and considers these when planning your journey and sending out time to leave push notifications.
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This function enables you to dictate e-mail and/or text messsages while driving. Through the dictation function and the offboard speech recognition provided by Nuance® your spoken messages are transformed into text and allow you to remain focused on the road while driving. The dictation function can be booked via the BMW ConnectedDrive Store in the vehicle or on the internet in the BMW ConnectedDrive Portal. In the vehcile the function can be found via the "Office" menu and transforms your dictation into a written message, that can directly be sent as an e-mail and/or text message from the vehicle.
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Yes. The following data which under certain circumstances may have been transferred are not available: Data transferred anonymised from the vehicle to BMW servers as a part of providing BMW ConnectedDrive services (e.g. data for RTTI), technical parameters for internal quality assurance (e.g. Diag codes), internal technical parameters for problem analyses in the event of customer complaints as well as data which are classified as being not public, protected, intellectual property of the BMW Group.
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BMW makes use of the ISO Standard 8601 to show the date and time information. In addition to the date in the format DD.MM.YYYY (day (DD) month (MM) and year (YYYY)), the time is given in hh:mm:ss.ffff (hours (hh), minutes (mm), seconds (ss) and milliseconds (ffff)). An example of the data and time indications in the data archive: 24.05.2017 14:51:00.709.
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As a result of different time zones, it may happen that a data archive is available for a little longer or shorter than indicated.
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Within approximately 30 seconds of performing a remote command, a horizontal bar should appear at the bottom of the "Vehicle" screen confirming the status of your command. You can also view your remote command history at any time by tapping on the "History" link located at the bottom of the "Vehicle" screen.
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The BMW CarData data archive is a service provided by BMW ConnectedDrive, which makes the principal telematics data available electronically. Please contact BMW ConnectedDrive customer support if you require any further information in this regard.
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An overview of countries where it is possible to use BMW ConnectedDrive can be found on the BMW webpage under the paragraph "Legal Information/Data Privacy". "Legal Information/Data Privacy" is categorised into three different equipment options Under the respective menu point "Service Availablilty" all countries are listed in which your BMW's services are available. Concerning all three equipment options the eCall as well as the Intelligent eCall (Based on equipment option) are available in many european countries. The services TeleServices, Concierge Service, BMW Online and Remote Services are available in every european GSM mobile network. Traffic information in real-time: Real Time Traffic Information is available in Germany, Austria, Italy, France, Switzerland, Belgium, Netherlands, Great Britian, Ireland, Spain, Portugal, Sweden, Denmark and Norway. V+ Info is available in Germany, Great Britian, France, Italy and the Netherlands. The service "Internet" is only available in the country of purchase.
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Not all telematics data can be retrieved via BMW CarData, as a lot of the telematics data are only used for ConnectedDrive services, such as the "Real Time Traffic Information" service, and are thus not stored on BMW servers or only in anonymised form. Telematics data are only stored by BMW for a limited period and then deleted, once the statutorily specified period has expired.
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The data package is not active anymore, the data cannot be accessed by third parties/ service providers anymore.
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Yes, WhatsApp is available. An overview of available apps can be found under: www.apple.com/ios/CarPlay/.
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Not during the first year, since one owner key is included for one year. After the first year the service “Digital Key for5” must be booked in order to renew the Digital Key subscription. You will then receive five additional keys to share with friends and family.
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No, BMW does not store any history of the routes travelled.
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MW CarData is basically available for all telematics-enabled BMW vehicles that have been allocated to a ConnectedDrive customer account.
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