BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

cancel
Showing results for 
Search instead for 
Did you mean: 
From the "Vehicle" screen, tap on the "Locate Vehicle" button. For some vehicles, the vehicle location is automatically updated based on where you last parked. For other vehicles, you may need to tap on a circular arrow underneath the map to refresh your vehicle’s last known location. If you haven’t done so already, you’ll be prompted to turn on GPS tracking from the "Settings" menu in your vehicle, and/or to activate location services for BMW Connected on your smartphone. On older vehicles that do not have the GPS tracking setting, for security reasons you may only be able to view the location of your vehicle if it’s within 1 kilometer (0.62 miles) of your current location.
View full article
No, only the “Connected Package Plus (SA 6C2)” is available for the “Live Cockpit Plus (SA 6U2)”. Additional Services can be booked in the BMW ConnectedDrive Store. Services are offered as single options and as “Connected Packages”.  
View full article
To be able to use BMW CarData your service partner need to make use of BMW CarData. This requires a technical system link to BMW CarData. As soon as this has been installed, third parties can request release of your telematics data. The portal for third parties explains in detail how this works. Please direct your workshop to the following portal: https://aos.bmwgroup.com/
View full article
BMW provides telematics data to third parties as part of rendering the BMW ConnectedDrive services, in as far as this is required for rendering the ConnectedDrive services. In addition to rendering BMW ConnectedDrive services, telematics data are only forwarded to third parties via BMW CarData. This always only takes place at the explicit request of a third party and always only with your clear consent. The list of telematics data that can be potentially transmitted to third parties via BMW CarData may be taken from the telematics data catalogue.
View full article
If you are repeatedly seeing failure messages when trying to perform remote commands, you may need to refresh your vehicle’s data connection or renew your BMW ConnectedDrive subscription. First, to refresh your data connection, follow these steps: • Navigate to the "ConnectedDrive" menu on your in-car screen • Press the "Option" button on your iDrive controller • Select the option labeled "Update BMW Services" (it may also be labeled "Update BMW Assist" or something similar, depending on your vehicle model) • Wait for the "Transferring data…" status message to change to "Data transfer completed" (this may take several minutes), then press "OK" • On your phone, log out of the BMW Connected app from the "Profile" screen under the "More" tab, then log back in using your BMW ConnectedDrive username and password Remote commands should now be working normally (please note that it typically takes 30-60 seconds for commands to be carried out successfully). However, if there still appears to be an issue, it’s possible that your ConnectedDrive subscription has expired. Please visit www.bmw-connecteddrive.com to renew or add a subscription.
View full article
Teleservices never transmits customer data. Only vehicle data that relates to the state of the car and protects your safety is transmitted. Data processed or stored depends on the particular service provided. The data transmitted depends on the technical capabilities of the vehicle and may vary depending on your vehicle model. Teleservice Call • Vehicle identification number (VIN) • Technical data such as service information concerning wear on parts (e.g. brake pads and oil) • Vehicle-status information such as check-control notifications or the battery-charge status BMW / MINI Roadside Assistance In the event of a breakdown all relevant data about your vehicle such as • Vehicle identification number (VIN), • Condition based service (CBS) data (e.g. next vehicle inspection date or the status of the brakes), check-control messages (CCM, e.g. tire pressure), battery voltage • Your current location will be sent to the Mobile Service once you accept the data transfer Service Partner Management • The Vehicle identification number (VIN) will be sent to BMW to link your vehicle to your preferred Service Partner Data transmitted to 3rd parties: To help warn other road users of an incident and potential changes in traffic, anonymized data from a Roadside Assistance call (current location and alert) may be transferred to 3rd party traffic providers. No personal information is included with this data.
View full article
Within approximately 30 seconds of performing a remote command, a horizontal bar should appear at the bottom of the "Vehicle" screen confirming the status of your command. You can also view your remote command history at any time by tapping on the "History" link located at the bottom of the "Vehicle" screen.
View full article
Currently data is provided by TOM TOM and is based on anonymous movement profiles, GPS-Data of commerical vehicle fleets as well as on traffic infrastructure.
View full article
BMW has no influence on the length of time for which third parties store telematics data received via BMW CarData. In the event of any questions in this regard, contact the third party. You will find contact data for the third parties in their access requests on the ConnectedDrive customer portal.
View full article
When you grant data permissions to third parties, they are valid for an unlimited amount of time until they are withdrawn. BMW CarData will inform you periodically which data permissions exist for your vehicle. However, some vehicles are not equipped to display customer notifications directly in the vehicle. For these vehicles, the validity of data permissions is limited to 13 months. You will be notified before your permissions expire, so that you can renew them if required.
View full article
For iOS and Android users this can be done by connecting your smartphone to the car. For Android the Connected app first needs to be opened, for iOS this is not necessary. Then, open the respective third party app on your phone to use the app in your vehicle. Please note that for iOS devices a confirmation is required on the mobile device to start the third party app. Your BMW will need to be equipped with BMW Apps Interface to be able to use this feature. In addition there is the option of direct to car music streaming (BMW Online Entertainment). This provides a subscription with unlimited data within your BMW to a choice of music provider (currently Deezer or Napster). To see if this is available for your BMW please visit the BMW ConnectedDrive Store at www.bmw-connecteddrive.nsc.
View full article
Please contact BMW Customer Services.
View full article
Generally the services are directly available in the vehicle after the purchase. However, there are exceptions if at the time when the trigger (store purchase) arrives at the vehicle, the connection to the vehicle can’t be established (e.g. the vehicle is in the underground). In this case the trigger has to be activated manually by the customer by updating the services through the CD menu.
View full article
You have activated the override timer function in your vehicle. This cancels all the setting for the charging timer in My BMW ConnectedDrive and in your BMW eDrive. In order to reactivate your settings for the charging timer and off-peak charging times, you must deactivate the override timer.
View full article
You can completely deactivate the transfer of telematics data between your vehicle and BMW servers if you wish. Technically speaking, this involves deactivating the SIM card installed in the vehicle, thus making it impossible to transfer telematics data from and to the vehicle. If you deactivate the SIM card, the "Intelligent Emergency Call" and all other ConnectedDrive services will not work any more either. Please contact your BMW partner to deactivate the SIM card.
View full article
You can locate your vehicle at any time via the BMW Connected App once the location services are activated in the vehicle. However, please report this immediately to the police as well. Provided your approval we will support the autorities with regard to this.
View full article
A third party is a company with its registered office in the EU. This may be an insurance company, a SmartHome provider or a workshop that wants to provide you with appropriate services. 
View full article
Auf the purchase the service generally is available in the vehicle within a few minutes.
View full article
Yes. Apple CarPlay uses the data connection of your SIM card with the corresponding data plan.
View full article