BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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In order to send points of interest from Google Maps (www.maps.google.com) to your vehicle, select the desired destination in Google Maps from the hit list for your search query. Select "Send" in the drop-down menu to the right of the relevant result, then select "Send to Car" and then "Make: BMW". Please enter your BMW ConnectedDrive user name in the "BMW Assist/BMW ConnectedDrive user name" field. If you are using the new Google Maps you need to login with your Google account in order to use the "Send to car" feature in the full map view. You can find addresses or destinations which you send to your vehicle as "My Info" in the menu CONNECTEDDRIVE/MESSAGES. You can accept the address of the point of interest for route directions by pressing a button in the navigation system. If there is a telephone number for the point of interest and you have connected your mobile phone with the vehicle, you can dial the number directly.
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With the service news on your personal fields of interest can be displayed in the vehicle. Receive selected news from blogs, websites or from certain news magazine areas. You can select up to 20 different news feeds at once. In order to do so access the BMW ConnectedDrive Portal and select "Remote Cockpit" then "Control" and "New Newsfeed" and enter the internet adress of the newsfeed in the line "URL". Following this, select a name for the newsfeed and press "Save".
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Teleservices never transmits customer data. Only vehicle data that relates to the state of the car and protects your safety is transmitted. Data processed or stored depends on the particular service provided. The data transmitted depends on the technical capabilities of the vehicle and may vary depending on your vehicle model. Teleservice Call • Vehicle identification number (VIN) • Technical data such as service information concerning wear on parts (e.g. brake pads and oil) • Vehicle-status information such as check-control notifications or the battery-charge status BMW / MINI Roadside Assistance In the event of a breakdown all relevant data about your vehicle such as • Vehicle identification number (VIN), • Condition based service (CBS) data (e.g. next vehicle inspection date or the status of the brakes), check-control messages (CCM, e.g. tire pressure), battery voltage • Your current location will be sent to the Mobile Service once you accept the data transfer Service Partner Management • The Vehicle identification number (VIN) will be sent to BMW to link your vehicle to your preferred Service Partner Data transmitted to 3rd parties: To help warn other road users of an incident and potential changes in traffic, anonymized data from a Roadside Assistance call (current location and alert) may be transferred to 3rd party traffic providers. No personal information is included with this data.
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BMW Car Data can be made accessible for third parties in order to use their services such as cheap vehicle insurance. 
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The Battery Guard informs you automatically via e-mail or text message once the battery status of your vehicle reaches a critical level. In your BMW ConnectedDrive Portal this function can be activated under "Remote Services" and "Control".
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BMW provides telematics data to third parties as part of rendering the BMW ConnectedDrive services, in as far as this is required for rendering the ConnectedDrive services. In addition to rendering BMW ConnectedDrive services, telematics data are only forwarded to third parties via BMW CarData. This always only takes place at the explicit request of a third party and always only with your clear consent. The list of telematics data that can be potentially transmitted to third parties via BMW CarData may be taken from the telematics data catalogue.
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Within approximately 30 seconds of performing a remote command, a horizontal bar should appear at the bottom of the "Vehicle" screen confirming the status of your command. You can also view your remote command history at any time by tapping on the "History" link located at the bottom of the "Vehicle" screen.
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BMW has no influence on the length of time for which third parties store telematics data received via BMW CarData. In the event of any questions in this regard, contact the third party. You will find contact data for the third parties in their access requests on the ConnectedDrive customer portal.
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The vehicle has to be ready to receive data before a service that has been booked can be set up inside. If your BMW is not able to establish a mobile network connection, there may be delays in setting up a newly booked service.
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The public interoperable Union-wide eCall service (EU eCall) based on the single European emergency call number 112 and third party service supported eCall systems (BMW Intelligent Emergency Call) can coexist provided that the measures necessary to ensure continuity in the provision of the service to the consumer are adopted. In order to ensure continuity of the EU eCall in all Member States throughout the lifetime of the vehicle and to guarantee that the EU eCall is always automatically available, all vehicles should be equipped with the EU eCall, regardless of whether or not a vehicle owner opts for the BMW Intelligent Emergency Call. Consumers should be provided with a realistic overview of the EU eCall and of the BMW Intelligent Emergency Call as well as comprehensive and reliable information regarding any additional functionalities or services linked to the BMW Intelligent Emergency Call on offer, and regarding the level of service to be expected with the purchase of the BMW Intelligent Emergency Call and the associated cost. The EU eCall is a public service of general interest and should therefore be accessible free of charge to all consumers. Where provided, the BMW Intelligent Emergency Call should always remain optional for consumers.
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Please check the URL structure of the RSS feed. It must definitely contain the entry http://. You can also check whether the path details for the RSS feed do actually match the address of the RSS feed. In many cases the main domain of a website, e.g. http://www.bmw.de, is not the correct address for the RSS feed. Please check with the provider of the RSS feed that the path details are correct.
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The Digital Key can be installed on your compatible smartphone. The smartphone then adapts the car key’s functions. After unlocking the door and entering the vehicle the motor can be started by pressing the start button, provided the smartphone is placed in the front tray. It is possible to activate several Digital Keys on your smartphone in order to unlock and start more than one BMW.  To share the Digital Key with friends and family the service “Digital key for5” must be purchased in the BMW ConnectedDrive Store.  
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Telematics data for the European region are stored at BMW's own computer centres in Europe.
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You can transfer your "BMW Online Adressbook" and your "Personal Vocabulary" to Nuance®. Hereby the voice recognition can be improved by added names
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The reception of traffic information can be activated/deactivated manually. To do so select "Navigation" in the main menu. Under "Map" select "Traffic information". Traffic information is received by activating the menu point "Receive traffic information". The traffic flow can be visually displayed on the map by selecting "Traffic information" - "Traffic information map". The displayed colours on the map represent the following conditions: Green - No traffic incidents Yellow - Heavy traffic Orange - Slow-moving traffic Red - Traffic jam Black - Route closed. Provided route guidance is active, traffic information will be displyed as red symbols on your route. Using the menu point "Traffic information" detailed information regarding traffic incidents can be found. Traffic information marked grey does not concern your current route.
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If your vehicle has BMW ConnectedDrive / BMW Connected, you will automatically have Teleservices – free of charge. All you have to do: give your preferred Service Partner and enter your customer data in the BMW ConnectedDrive / BMW Connected customer portal.
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During an active navigation process you will see "RTTI" in the lower status field on the navigation screen. The status field easily be displayed/ faded out by pressing the iDrive Controller.
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The "Activity" tab displays a list of your upcoming trips, including trips you’ve manually entered, trips shared from other apps, trips pulled from your calendar (if calendar access is enabled on the "Settings" page), and predicted trips. Trips you’ve saved for later will also appear on the "Activity" tab.
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No, as it is already included with the navigation.
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