BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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With the service news on your personal fields of interest can be displayed in the vehicle. Receive selected news from blogs, websites or from certain news magazine areas. You can select up to 20 different news feeds at once. In order to do so access the BMW ConnectedDrive Portal and select "Remote Cockpit" then "Control" and "New Newsfeed" and enter the internet adress of the newsfeed in the line "URL". Following this, select a name for the newsfeed and press "Save".
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Not during the first year, since one owner key is included for one year. After the first year the service “Digital Key for5” must be booked in order to renew the Digital Key subscription. You will then receive five additional keys to share with friends and family.
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The Digital Key can be installed on your compatible smartphone. The smartphone then adapts the car key’s functions. After unlocking the door and entering the vehicle the motor can be started by pressing the start button, provided the smartphone is placed in the front tray. It is possible to activate several Digital Keys on your smartphone in order to unlock and start more than one BMW.  To share the Digital Key with friends and family the service “Digital key for5” must be purchased in the BMW ConnectedDrive Store.  
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For some trips, a "Last Trip Summary" card will be presented at the top of the "Activity" tab shortly after completion of the trip. Tapping on this card reveals trip details such as the trip time, fuel consumption, and more. This feature is available for trips of 5 kilometers (3.1 miles) or more in length, and the app’s location access must be set to "Always" before the trip. Additionally, to ensure your trip data is captured, your phone must be connected to your vehicle via USB with the app launched on your phone. Or, if connecting via Bluetooth in newer vehicles, the "Apps" option must be selected when initiating the Bluetooth pairing. Be sure to keep your phone connected to your vehicle until the vehicle gear is changed to "Park".
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Please check the URL structure of the RSS feed. It must definitely contain the entry http://. You can also check whether the path details for the RSS feed do actually match the address of the RSS feed. In many cases the main domain of a website, e.g. http://www.bmw.de, is not the correct address for the RSS feed. Please check with the provider of the RSS feed that the path details are correct.
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Activation in the vehicle is not possible. You must have an active ConnectedDrive contract in order to use BMW Online in your vehicle.
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No, only the “Connected Package Professional (SA 6C3)” is available for the “Live Cockpit Professional (SA 6U3)”. Additional Services can be booked in the BMW ConnectedDrive Store. Services are offered as single options and as “Connected Packages”.  
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You can completely deactivate the transfer of telematics data between your vehicle and BMW servers if you wish. Technically speaking, this involves deactivating the SIM card installed in the vehicle, thus making it impossible to transfer telematics data from and to the vehicle. If you deactivate the SIM card, the "Intelligent Emergency Call" and all other ConnectedDrive services will not work any more either. Please contact your BMW partner to deactivate the SIM card.
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The BMW Update Manager guarantees the quality of the download process and guides the user through it.
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Not all telematics data can be retrieved via BMW CarData, as a lot of the telematics data are only used for ConnectedDrive services, such as the "Real Time Traffic Information" service, and are thus not stored on BMW servers or only in anonymised form. Telematics data are only stored by BMW for a limited period and then deleted, once the statutorily specified period has expired.
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No. If you no longer wish to use BMW CarData, you can carry out a BMW CarData reset in the BMW ConnectedDrive customer portal. 
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BMW uses telematics data to provide and calculate payments for your booked ConnectedDrive Services. Telematics data is not transferred to third parties. 
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In order to see which services are available for your vehicle you must first add your vehicle to your BMW ConnectedDrive account. Following this you will be able to see all available services as well as the corresponding prices and runtimes in the BMW ConnectedDrive Store.
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After performing a remote command from the app (e.g., locking the doors), it typically takes 30-60 seconds for your vehicle to carry out that command due to a thorough verification process. This process may take longer for older vehicles.
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You can completely deactivate the data transfer function via your BMW Service Partner. Following this the "Intelligent e-Call" and all ConnectedDrive Services will be deactivated as well.
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Telematics data are only forwarded to third parties via BMW CarData based on your consent.
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No, only the “Connected Package Plus (SA 6C2)” is available for the “Live Cockpit Plus (SA 6U2)”. Additional Services can be booked in the BMW ConnectedDrive Store. Services are offered as single options and as “Connected Packages”.  
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For BMW ConnectedDrive Services the vehicle's pre-installed SIM-card is used. Before the vehilce is delivered to you the SIM-card and your ordered BMW ConnectedDrive Services are already activated. You can therefore use all BMW ConnectedDrive Services you have ordered and do not require personalization upon reception of your BMW. Services that do not require personalization include the Intelligent eCall, BMW TeleServices, Concierge Service, Real Time Traffic Information, Internet, Online Entertainment and many BMW Online applications. All personalization and vehicle settings can be made in the BMW ConnectedDrive Portal. Once the settings are active you can use the Remote Services or configure your e-mail accounts for BMW Online Office, for example. If you purchase additional services in the BMW ConnectedDrive Store you are able to use most of these services immediately after ordering them. Some services, such as Remote Services, must be activated in the BMW ConnectedDrive Portal prior to use.
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The "Send to Phone" service is exclusively for use in the vehicle. In order to send the vehicle’s position to a mobile phone, select: CONNECTEDDRIVE/BMW ONLINE/APPLICATIONS/SEND TO PHONE. Then enter your e-mail address or mobile phone number and activate the service. You will receive an e-mail or text message within a few seconds giving the current location of your vehicle.
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Check your signal reception: move the vehicle and try to dial up again. 2. If the problem persists, please consult your authorised BMW dealer.
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