BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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If you are repeatedly seeing failure messages when trying to perform remote commands, you may need to refresh your vehicle’s data connection or renew your BMW ConnectedDrive subscription. First, to refresh your data connection, follow these steps: • Navigate to the "ConnectedDrive" menu on your in-car screen • Press the "Option" button on your iDrive controller • Select the option labeled "Update BMW Services" (it may also be labeled "Update BMW Assist" or something similar, depending on your vehicle model) • Wait for the "Transferring data…" status message to change to "Data transfer completed" (this may take several minutes), then press "OK" • On your phone, log out of the BMW Connected app from the "Profile" screen under the "More" tab, then log back in using your BMW ConnectedDrive username and password Remote commands should now be working normally (please note that it typically takes 30-60 seconds for commands to be carried out successfully). However, if there still appears to be an issue, it’s possible that your ConnectedDrive subscription has expired. Please visit www.bmw-connecteddrive.com to renew or add a subscription.
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For iOS and Android users this can be done by connecting your smartphone to the car. For Android the Connected app first needs to be opened, for iOS this is not necessary. Then, open the respective third party app on your phone to use the app in your vehicle. Please note that for iOS devices a confirmation is required on the mobile device to start the third party app. Your BMW will need to be equipped with BMW Apps Interface to be able to use this feature. In addition there is the option of direct to car music streaming (BMW Online Entertainment). This provides a subscription with unlimited data within your BMW to a choice of music provider (currently Deezer or Napster). To see if this is available for your BMW please visit the BMW ConnectedDrive Store at www.bmw-connecteddrive.nsc.
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Within approximately 30 seconds of performing a remote command, a horizontal bar should appear at the bottom of the "Vehicle" screen confirming the status of your command. You can also view your remote command history at any time by tapping on the "History" link located at the bottom of the "Vehicle" screen.
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You can plan your route on the www.bmw-routes.com website. This site also gives exact details of how you save a route and transfer it to your BMW.
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Teleservices never transmits customer data. Only vehicle data that relates to the state of the car and protects your safety is transmitted. Data processed or stored depends on the particular service provided. The data transmitted depends on the technical capabilities of the vehicle and may vary depending on your vehicle model. Teleservice Call • Vehicle identification number (VIN) • Technical data such as service information concerning wear on parts (e.g. brake pads and oil) • Vehicle-status information such as check-control notifications or the battery-charge status BMW / MINI Roadside Assistance In the event of a breakdown all relevant data about your vehicle such as • Vehicle identification number (VIN), • Condition based service (CBS) data (e.g. next vehicle inspection date or the status of the brakes), check-control messages (CCM, e.g. tire pressure), battery voltage • Your current location will be sent to the Mobile Service once you accept the data transfer Service Partner Management • The Vehicle identification number (VIN) will be sent to BMW to link your vehicle to your preferred Service Partner Data transmitted to 3rd parties: To help warn other road users of an incident and potential changes in traffic, anonymized data from a Roadside Assistance call (current location and alert) may be transferred to 3rd party traffic providers. No personal information is included with this data.
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In order to find out which third-party apps can be used in your BMW, go to the "Hub" tab and then "Apps" in the BMW Connected app for more information. iOS and Android differ in third party app availability.  Depending on the manufacturer and the construction date of the vehicle the smartphone can be connected to the vehicle via Snap-In, Bluetooth or USB.   
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Once the customer has activated remote services on the ConnectedDrive Portal or the Connected App, he can use remote services using a smartphone application, using the ConnectedDrive Portal or by making a phone call to a call center. To use the smartphone app the customer needs to download the app via the platform’s app store and initialize the app accordingly.
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For BMW ConnectedDrive Services the vehicle's pre-installed SIM-card is used. Before the vehilce is delivered to you the SIM-card and your ordered BMW ConnectedDrive Services are already activated. You can therefore use all BMW ConnectedDrive Services you have ordered and do not require personalization upon reception of your BMW. Services that do not require personalization include the Intelligent eCall, BMW TeleServices, Concierge Service, Real Time Traffic Information, Internet, Online Entertainment and many BMW Online applications. All personalization and vehicle settings can be made in the BMW ConnectedDrive Portal. Once the settings are active you can use the Remote Services or configure your e-mail accounts for BMW Online Office, for example. If you purchase additional services in the BMW ConnectedDrive Store you are able to use most of these services immediately after ordering them. Some services, such as Remote Services, must be activated in the BMW ConnectedDrive Portal prior to use.
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Yes, WhatsApp is available. An overview of available apps can be found under: www.apple.com/ios/CarPlay/.
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Your BMW has integrated sensors that will send out the eCall if needed. For example, if an airbag is activated, an audio connection to to the BMW ConnectedDrive Emergency Call Center is automatically established. The hereby transmitted data shows your current position and allows to indicate the severity of the accident. The information is transmitted to the next rescue coordination centre, in order to provide help as quickly as possbile.
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BMW Car Data refers to so called telematics data that is sent by your vehicle to BMW servers and saved there in line with BMW ConnectedDrive Services. You are able to allow third parties to access BMW Car Data. You can revoke this access grant at any time. A Car Data archive can be requested at any time.
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If you have booked the USB MapUpdate in your vehicle you will find a download link under Remote Cockpit in the ConnectedDrive Portal.
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After performing a remote command from the app (e.g., locking the doors), it typically takes 30-60 seconds for your vehicle to carry out that command due to a thorough verification process. This process may take longer for older vehicles.
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You can order Apple CarPlay as option SA 6CP.
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The function "Charge immediately" cancels all the settings of the existing charging timer, which would prevent the vehicle being charged immediately. The charging cycle is started immediately. Cancellation of the setting also excludes any off-peak charging times. In order to apply these times again, you will have to reset or reactivate them manually via the function "Configure off-peak charging times".
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Yes. Apple CarPlay uses the data connection of your SIM card with the corresponding data plan.
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On the "Vehicle" tab, the app displays various indicators of your vehicle's current status, such as the fuel level, drivable range, and door lock status. If you have a newer vehicle, in many cases this status information will update automatically to reflect the status of your vehicle after its last use. If this normally occurs for you but the updates have suddenly stopped, there may have been a temporary service outage. Please check again after your next drive. If your vehicle's status information never automatically updates in the app, your vehicle may not be compatible with the auto-update feature. In this case, connecting your phone to your vehicle via USB while driving will ensure that the latest status information gets displayed in the app upon exiting your vehicle.
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A4A Apps are the usual iOS or Android apps offered in the Apple AppStore or Google PlayStore from partners like Spotify, TuneIn, Napster, Deezer etc. which integrated a BMW software library to be able to connect to our vehicles. Those apps are still running on the iPhone or Android phone and are presented in the BMW iDrive system. As BMW driver you can use all these services safely and conveniently in the usual way, via the iDrive Controller.
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You will be able to reach a better recgonition rate of your dictation function. You can hereby optimize the use of the system by including frequently used terms such as names from your address book or technical terms. The transmitted data is immediately available in the vehicle after the import is completed. Every new import replaces already existing data. You can therefore only use the last transmitted data.
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The BMW Update Manager guarantees the quality of the download process and guides the user through it.
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