BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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No, only the “Connected Package Plus (SA 6C2)” is available for the “Live Cockpit Plus (SA 6U2)”. Additional Services can be booked in the BMW ConnectedDrive Store. Services are offered as single options and as “Connected Packages”.  
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BMW CarData will regularly or directly inform you about certain processes and activities. If, for example, you request a BMW CarData archive, you will be notified as soon as the BMW CarData archive prepared is available for downloading. Some notifications are mandatory, while others are optional. 
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You can deactivate optional e-mail notifications, but some cannot be deactivated. Thus, for example, we must notify you by e-mail for legal reasons if the General Terms and Conditions change.
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We inform you on existing data releases from BMW Car Data for enabled third parties. In line with this you are able to manage data releases in case a previous owner has not deactivated existing data releases for example.
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BMW uses telematics data to provide and calculate payments for your booked ConnectedDrive Services. Telematics data is not transferred to third parties. 
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Depending on the use of ConnectedDrive services by the driver, the vehicle will transfer certain telematics data to BMW. The BMW CarData data archive always contains the most recent value transferred by the vehicle and the date to indicate when this value was transferred.
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No, BMW does not store any history of the routes travelled.
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You can deactivate optional nofitications from BMW Car Data in the BMW ConnectedDrive Portal.
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You can completely deactivate the transfer of telematics data between your vehicle and BMW servers if you wish. Technically speaking, this involves deactivating the SIM card installed in the vehicle, thus making it impossible to transfer telematics data from and to the vehicle. If you deactivate the SIM card, the "Intelligent Emergency Call" and all other ConnectedDrive services will not work any more either. Please contact your BMW partner to deactivate the SIM card.
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Not all telematics data can be retrieved via BMW CarData, as a lot of the telematics data are only used for ConnectedDrive services, such as the "Real Time Traffic Information" service, and are thus not stored on BMW servers or only in anonymised form. Telematics data are only stored by BMW for a limited period and then deleted, once the statutorily specified period has expired.
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No, only the “Connected Package Professional (SA 6C3)” is available for the “Live Cockpit Professional (SA 6U3)”. Additional Services can be booked in the BMW ConnectedDrive Store. Services are offered as single options and as “Connected Packages”.  
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To be able to use BMW CarData your service partner need to make use of BMW CarData. This requires a technical system link to BMW CarData. As soon as this has been installed, third parties can request release of your telematics data. The portal for third parties explains in detail how this works. Please direct your workshop to the following portal: https://aos.bmwgroup.com/
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In order to find out which third-party apps can be used in your BMW, go to the "Hub" tab and then "Apps" in the BMW Connected app for more information. iOS and Android differ in third party app availability.  Depending on the manufacturer and the construction date of the vehicle the smartphone can be connected to the vehicle via Snap-In, Bluetooth or USB.   
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Telematics data are only forwarded to third parties via BMW CarData based on your consent.
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The reception of traffic information can be activated/deactivated manually. To do so select "Navigation" in the main menu. Under "Map" select "Traffic information". Traffic information is received by activating the menu point "Receive traffic information". The traffic flow can be visually displayed on the map by selecting "Traffic information" - "Traffic information map". The displayed colours on the map represent the following conditions: Green - No traffic incidents Yellow - Heavy traffic Orange - Slow-moving traffic Red - Traffic jam Black - Route closed. Provided route guidance is active, traffic information will be displyed as red symbols on your route. Using the menu point "Traffic information" detailed information regarding traffic incidents can be found. Traffic information marked grey does not concern your current route.
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With the service news on your personal fields of interest can be displayed in the vehicle. Receive selected news from blogs, websites or from certain news magazine areas. You can select up to 20 different news feeds at once. In order to do so access the BMW ConnectedDrive Portal and select "Remote Cockpit" then "Control" and "New Newsfeed" and enter the internet adress of the newsfeed in the line "URL". Following this, select a name for the newsfeed and press "Save".
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For BMW ConnectedDrive Services the vehicle's pre-installed SIM-card is used. Before the vehilce is delivered to you the SIM-card and your ordered BMW ConnectedDrive Services are already activated. You can therefore use all BMW ConnectedDrive Services you have ordered and do not require personalization upon reception of your BMW. Services that do not require personalization include the Intelligent eCall, BMW TeleServices, Concierge Service, Real Time Traffic Information, Internet, Online Entertainment and many BMW Online applications. All personalization and vehicle settings can be made in the BMW ConnectedDrive Portal. Once the settings are active you can use the Remote Services or configure your e-mail accounts for BMW Online Office, for example. If you purchase additional services in the BMW ConnectedDrive Store you are able to use most of these services immediately after ordering them. Some services, such as Remote Services, must be activated in the BMW ConnectedDrive Portal prior to use.
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Auf the purchase the service generally is available in the vehicle within a few minutes.
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The telematics data catalogue is included in the data archive which you can download via the "Request data archive" function.
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A third party is a company with its registered office in the EU. This may be an insurance company, a SmartHome provider or a workshop that wants to provide you with appropriate services. 
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