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A personal adviser takes your calls 365 days a year, around the clock. "Concierge Services" are exclusively available for use in the car. To initiate an enquiry, select: CONNECTEDDRIVE/CONCIERGE SERVICE. A voice connection to the BMW Call Centre is established, and within a few seconds you will be connected to an agent, who will be glad to assist you with tasks such as searching for points of interest. Use of the information service is free of charge for BMW ConnectedDrive customers. You do not incur any connection charges.
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The Web Radio function from the older BMW Connected Classic app is not included in BMW Connected. However, you can still listen to radio stations from around the world in your BMW via one of the compatible third-party apps listed on the "Hub" tab (e.g., TuneIn Radio).
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Not during the first year, since one owner key is included for one year. After the first year the service “Digital Key for5” must be booked in order to renew the Digital Key subscription. You will then receive five additional keys to share with friends and family.
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No, as it is already included with the navigation.
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First select the vehicle to which you wish to send a message in the "My Info" menu. In the next step, write a message and send it. Alternatively, you can also send a point of interest to your vehicle. Enter your search term and select the desired destination.
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It is possible to use many services abroad in English. An overview of countries where this is possible can be found on the BMW webpage under the paragraph "Legal Information/Data Privacy".
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You can travel to your local BMW service partner. If you have the USB Map Update service, your service partner can provide you with the newest navigation map update.
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In older vehicles the number of messages is limited. If you have reached the maximum number of messages, a new message will overwrite the oldest one.
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Yes. In the BMW Online Office menu a loud speaker symbol will appear in the functions tab next to the email.
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You will be able to reach a better recgonition rate of your dictation function. You can hereby optimize the use of the system by including frequently used terms such as names from your address book or technical terms. The transmitted data is immediately available in the vehicle after the import is completed. Every new import replaces already existing data. You can therefore only use the last transmitted data.
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Vehicle information, so that the support can provide the map update manually in the case of an error.
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Teleservices require optional equipment SA6AE "Teleservices" and an active SIM card.
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If you have booked the USB MapUpdate in your vehicle you will find a download link under Remote Cockpit in the ConnectedDrive Portal.
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With Real Time Traffic Information (RTTI) you will receive information on the location and the duration of traffic incidents, almost in realtime. Among others, this Information comes from GPS-Velocitydata of other mobile devices and road users. This enables you to profit from reportings on the current traffic situation on highways, expressways, rural roads and important innercity roads. Provided a traffic incident is detected, or following you confirmation in the navigation system, you are efficiently redirected in order to reach your destination as soon as possible.
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For iOS and Android users this can be done by connecting your smartphone to the car. For Android the Connected app first needs to be opened, for iOS this is not necessary. Then, open the respective third party app on your phone to use the app in your vehicle. Please note that for iOS devices a confirmation is required on the mobile device to start the third party app. Your BMW will need to be equipped with BMW Apps Interface to be able to use this feature. In addition there is the option of direct to car music streaming (BMW Online Entertainment). This provides a subscription with unlimited data within your BMW to a choice of music provider (currently Deezer or Napster). To see if this is available for your BMW please visit the BMW ConnectedDrive Store at www.bmw-connecteddrive.nsc.
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A European law for the introduction of a mandatory EU eCall in all new vehicle types as of 31.03.2018 was adopted by the EU Council and the EU Parliament in April 2015. Accordingly, effective 31.3.2018 BMW Group will implement a 112-based eCall in-vehicle systems in all vehicles that need a new type approval from 03/2018 onwards
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The "Activity" tab displays a list of your upcoming trips, including trips you’ve manually entered, trips shared from other apps, trips pulled from your calendar (if calendar access is enabled on the "Settings" page), and predicted trips. Trips you’ve saved for later will also appear on the "Activity" tab.
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Yes. Depending on the construction date and the equipment of your vehicle, a letter symbol will appear in the BMW iDrive menu.
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It is needed for the support to provide the map update manually in a case of an error.
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