BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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A personal adviser takes your calls 365 days a year, around the clock. "Concierge Services" are exclusively available for use in the car. To initiate an enquiry, select: CONNECTEDDRIVE/CONCIERGE SERVICE. A voice connection to the BMW Call Centre is established, and within a few seconds you will be connected to an agent, who will be glad to assist you with tasks such as searching for points of interest. Use of the information service is free of charge for BMW ConnectedDrive customers. You do not incur any connection charges.
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The Web Radio function from the older BMW Connected Classic app is not included in BMW Connected. However, you can still listen to radio stations from around the world in your BMW via one of the compatible third-party apps listed on the "Hub" tab (e.g., TuneIn Radio).
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Not during the first year, since one owner key is included for one year. After the first year the service “Digital Key for5” must be booked in order to renew the Digital Key subscription. You will then receive five additional keys to share with friends and family.
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Teleservices require optional equipment SA6AE "Teleservices" and an active SIM card.
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Yes. In the BMW Online Office menu a loud speaker symbol will appear in the functions tab next to the email.
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It is possible to use many services abroad in English. An overview of countries where this is possible can be found on the BMW webpage under the paragraph "Legal Information/Data Privacy".
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You will be able to reach a better recgonition rate of your dictation function. You can hereby optimize the use of the system by including frequently used terms such as names from your address book or technical terms. The transmitted data is immediately available in the vehicle after the import is completed. Every new import replaces already existing data. You can therefore only use the last transmitted data.
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No, as it is already included with the navigation.
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In older vehicles the number of messages is limited. If you have reached the maximum number of messages, a new message will overwrite the oldest one.
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You can travel to your local BMW service partner. If you have the USB Map Update service, your service partner can provide you with the newest navigation map update.
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First select the vehicle to which you wish to send a message in the "My Info" menu. In the next step, write a message and send it. Alternatively, you can also send a point of interest to your vehicle. Enter your search term and select the desired destination.
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A4A Apps are the usual iOS or Android apps offered in the Apple AppStore or Google PlayStore from partners like Spotify, TuneIn, Napster, Deezer etc. which integrated a BMW software library to be able to connect to our vehicles. Those apps are still running on the iPhone or Android phone and are presented in the BMW iDrive system. As BMW driver you can use all these services safely and conveniently in the usual way, via the iDrive Controller.
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You can completely deactivate the transfer of telematics data between your vehicle and BMW servers if you wish. Technically speaking, this involves deactivating the SIM card installed in the vehicle, thus making it impossible to transfer telematics data from and to the vehicle. If you deactivate the SIM card, the "Intelligent Emergency Call" and all other ConnectedDrive services will not work any more either. Please contact your BMW partner to deactivate the SIM card.
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Within approximately 30 seconds of performing a remote command, a horizontal bar should appear at the bottom of the "Vehicle" screen confirming the status of your command. You can also view your remote command history at any time by tapping on the "History" link located at the bottom of the "Vehicle" screen.
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For iOS and Android users this can be done by connecting your smartphone to the car. For Android the Connected app first needs to be opened, for iOS this is not necessary. Then, open the respective third party app on your phone to use the app in your vehicle. Please note that for iOS devices a confirmation is required on the mobile device to start the third party app. Your BMW will need to be equipped with BMW Apps Interface to be able to use this feature. In addition there is the option of direct to car music streaming (BMW Online Entertainment). This provides a subscription with unlimited data within your BMW to a choice of music provider (currently Deezer or Napster). To see if this is available for your BMW please visit the BMW ConnectedDrive Store at www.bmw-connecteddrive.nsc.
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An overview of countries where it is possible to use BMW ConnectedDrive can be found on the BMW webpage under the paragraph "Legal Information/Data Privacy". "Legal Information/Data Privacy" is categorised into three different equipment options Under the respective menu point "Service Availablilty" all countries are listed in which your BMW's services are available. Concerning all three equipment options the eCall as well as the Intelligent eCall (Based on equipment option) are available in many european countries. The services TeleServices, Concierge Service, BMW Online and Remote Services are available in every european GSM mobile network. Traffic information in real-time: Real Time Traffic Information is available in Germany, Austria, Italy, France, Switzerland, Belgium, Netherlands, Great Britian, Ireland, Spain, Portugal, Sweden, Denmark and Norway. V+ Info is available in Germany, Great Britian, France, Italy and the Netherlands. The service "Internet" is only available in the country of purchase.
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Vehicle information, so that the support can provide the map update manually in the case of an error.
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If you have booked the USB MapUpdate in your vehicle you will find a download link under Remote Cockpit in the ConnectedDrive Portal.
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Yes. Depending on the construction date and the equipment of your vehicle, a letter symbol will appear in the BMW iDrive menu.
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