BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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For BMW ConnectedDrive Services the vehicle's pre-installed SIM-card is used. Before the vehilce is delivered to you the SIM-card and your ordered BMW ConnectedDrive Services are already activated. You can therefore use all BMW ConnectedDrive Services you have ordered and do not require personalization upon reception of your BMW. Services that do not require personalization include the Intelligent eCall, BMW TeleServices, Concierge Service, Real Time Traffic Information, Internet, Online Entertainment and many BMW Online applications. All personalization and vehicle settings can be made in the BMW ConnectedDrive Portal. Once the settings are active you can use the Remote Services or configure your e-mail accounts for BMW Online Office, for example. If you purchase additional services in the BMW ConnectedDrive Store you are able to use most of these services immediately after ordering them. Some services, such as Remote Services, must be activated in the BMW ConnectedDrive Portal prior to use.
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To be able to use BMW CarData your service partner need to make use of BMW CarData. This requires a technical system link to BMW CarData. As soon as this has been installed, third parties can request release of your telematics data. The portal for third parties explains in detail how this works. Please direct your workshop to the following portal: https://aos.bmwgroup.com/
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No, only the “Connected Package Professional (SA 6C3)” is available for the “Live Cockpit Professional (SA 6U3)”. Additional Services can be booked in the BMW ConnectedDrive Store. Services are offered as single options and as “Connected Packages”.  
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In the vehicle you will find your newsfeeds including a read aloud function under "My News".
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You will be able to reach a better recgonition rate of your dictation function. You can hereby optimize the use of the system by including frequently used terms such as names from your address book or technical terms. The transmitted data is immediately available in the vehicle after the import is completed. Every new import replaces already existing data. You can therefore only use the last transmitted data.
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Charging stations operated by ChargeNow are marked with a star. ChargeNow Charging stations offer you special conditions and services.
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The free-standing value gives the figure for the last journey. The comparison chart shows the average values of your own BMW i against those of the BMW i community. There is only one average value for your own vehicle. To provide a better basis for comparison, there is an upper and a lower limit within the community.
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Transfer of the location must be activated in the vehicle. If the function is activated, it may be because your vehicle is currently unable to establish a mobile network connection.
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It is your decision whether to select the detour recommendation made by RTTI and it is accepted manually. In order to do so, go to "Navigation" select "Map". Under the menu point "Traffic Information", "Detour" all recommended detours can be seen. By activating "Dynamic Route Guidance" all detour suggestions are automatically accepted. The symbol "Detour" will be displayed in grey if no detour suggestions is available oder if no route guidance is not activated.
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The reception of traffic information can be activated/deactivated manually. To do so select "Navigation" in the main menu. Under "Map" select "Traffic information". Traffic information is received by activating the menu point "Receive traffic information". The traffic flow can be visually displayed on the map by selecting "Traffic information" - "Traffic information map". The displayed colours on the map represent the following conditions: Green - No traffic incidents Yellow - Heavy traffic Orange - Slow-moving traffic Red - Traffic jam Black - Route closed. Provided route guidance is active, traffic information will be displyed as red symbols on your route. Using the menu point "Traffic information" detailed information regarding traffic incidents can be found. Traffic information marked grey does not concern your current route.
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No, only the “Connected Package Plus (SA 6C2)” is available for the “Live Cockpit Plus (SA 6U2)”. Additional Services can be booked in the BMW ConnectedDrive Store. Services are offered as single options and as “Connected Packages”.  
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Your BMW has integrated sensors that will send out the eCall if needed. For example, if an airbag is activated, an audio connection to to the BMW ConnectedDrive Emergency Call Center is automatically established. The hereby transmitted data shows your current position and allows to indicate the severity of the accident. The information is transmitted to the next rescue coordination centre, in order to provide help as quickly as possbile.
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The customer function "Remote Services" offered within BMW ConnectedDrive enables the customer to remote control certain functions of his vehicle even if its ignition is off and the car is locked.
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During an active navigation process you will see "RTTI" in the lower status field on the navigation screen. The status field easily be displayed/ faded out by pressing the iDrive Controller.
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With Real Time Traffic Information (RTTI) you will receive information on the location and the duration of traffic incidents, almost in realtime. Among others, this Information comes from GPS-Velocitydata of other mobile devices and road users. This enables you to profit from reportings on the current traffic situation on highways, expressways, rural roads and important innercity roads. Provided a traffic incident is detected, or following you confirmation in the navigation system, you are efficiently redirected in order to reach your destination as soon as possible.
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With the service news on your personal fields of interest can be displayed in the vehicle. Receive selected news from blogs, websites or from certain news magazine areas. You can select up to 20 different news feeds at once. In order to do so access the BMW ConnectedDrive Portal and select "Remote Cockpit" then "Control" and "New Newsfeed" and enter the internet adress of the newsfeed in the line "URL". Following this, select a name for the newsfeed and press "Save".
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An overview of countries where it is possible to use BMW ConnectedDrive can be found on the BMW webpage under the paragraph "Legal Information/Data Privacy". "Legal Information/Data Privacy" is categorised into three different equipment options Under the respective menu point "Service Availablilty" all countries are listed in which your BMW's services are available. Concerning all three equipment options the eCall as well as the Intelligent eCall (Based on equipment option) are available in many european countries. The services TeleServices, Concierge Service, BMW Online and Remote Services are available in every european GSM mobile network. Traffic information in real-time: Real Time Traffic Information is available in Germany, Austria, Italy, France, Switzerland, Belgium, Netherlands, Great Britian, Ireland, Spain, Portugal, Sweden, Denmark and Norway. V+ Info is available in Germany, Great Britian, France, Italy and the Netherlands. The service "Internet" is only available in the country of purchase.
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A European law for the introduction of a mandatory EU eCall in all new vehicle types as of 31.03.2018 was adopted by the EU Council and the EU Parliament in April 2015. Accordingly, effective 31.3.2018 BMW Group will implement a 112-based eCall in-vehicle systems in all vehicles that need a new type approval from 03/2018 onwards
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With the BMW ConnectedDrive Service "Internet" most YouTube® Videos can be played in your BMW while parked.
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You can transfer your "BMW Online Adressbook" and your "Personal Vocabulary" to Nuance®. Hereby the voice recognition can be improved by added names
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