BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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BMW ConnectedDrive Driver Profiles save individual settings upon leaving the vehicle, connects these to the used car key and reactivates these settings when the vehicle is unlocked with the same key.
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Your individual settings will automatically be saved in a profile and assigned to the used remote key upon leaving the vehicle. When reusing the same remote key for the vehicle the assigned settings are automatically set in the vehicle. Driver profiles are part of BMW ConnectedDrive. They combine various settings for radio stations, Hi-Fi systems, navigation, favorites buttons, seats, mirrors, seering column, camera, lights, central door locking, head-up display, air conditioning, language, driving assistance systems and driveability. You can use up to three driver profiles as well as one guest profile. The different driver profiles can be selected via the control display from the onboard computer. Here it is possible to rename, delete or export your profile on to a USB stick in order to use it in another BMW. With certain older BMW models driver profiles cannot be viewed in the vehicle.
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You can create three profile as well as one guest profile in your vehicle.
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Numerous electronic components in your vehicle contain memories that temporarily store information about the vehicle state and potential fault events. These data serve to identify faults and to repair these. In order to provide BMW ConnectedDrive services some of the data stored in the vehicle are forwarded to the BMW server in the form of telematics data via the permanently installed SIM card.
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No. Since these models do not have the NFC Sensors built in, a retrofit is not possible.
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BMW Apps (Part of SA 6AK) integrates 3rd party applications for your smartphone (Apple iOS or Android) into your vehicle.
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Ex factory the option code SA 6CP is required. If your vehicle is equpped with the either the option SA 6NS, 6NW 6NP, 6U9 or 6FR, Apple CarPlay can also be ordered in the BMW ConnectedDrive Store.
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Your vehicle must be telematics-enabled and it must be allocated to your customer account in the ConnectedDrive Portal. All important telematics data that were transferred to and stored on a BMW server from this time onwards are accessible to BMW CarData.
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The required NFC Technology, required for the Digital Key, is only available in BMW models since mid-2018. If your BMW’s production date is after this point in time, the availability of the service can be checked via the BMW Connected App. A retrofit of the NFC Technology is not possible.  
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It will soon be possible to book BMW ConnectedDrive services in vehicles produced after July 2014 in the CONNECTED DRIVE STORE from inside the vehicle.
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The security code is transmitted to your vehicles message inbox. Select ConnectedDrive and you find the security code in "Messages".   
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Yes, different Bluetooth functions can be active at the same time. After the smartphone is successfully paired, select the connected device under “Mobile devices” and activate or deactivate the respective functions, such as “Telephone”, “Bluetooth-Audio” or “Apps”.  
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You can use personalized services in your BMW by logging in to the BMW ConnectedDrive Portal with your access data in your vehicle. In order to do so select the menu point "ConnectedDrive" in the main menu and then select "BMW Online". Now press the "Option" button on your iDrive Controller. Then select the menu point "Login". Here, first insert your e-mail address and confirm with "OK". Following this enter your password and again confirm with "OK". We recommend to enable "Auto-login" by checking the box next to it. Please note however, that this will enable every vehicle user to access your personal data (e-mail, address book, etc.).
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The Store in car can be found in the menu of your vehicle in the head unit. For vehicles with an NBT or NBT Evo head unit under "ConnectedDrive". For vehicles with MGU under "All Apps".
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iOS - Audio reproduction is possible via USB connection, Snap-In Adapter or via Bluetooth (Vehicles with ID5/ID6). Android - BMW Apps audio reproduction only with A4A vehicles via Bluetooth --> All ID5/ID6 vehicles
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For reasons of convenience and security, the one-off entry of your means of payment for bookings in the BMW ConnectedDrive Store is only possible in the customer portal. Inside the vehicle you access the details recorded via a secure data connection.
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With "Screen Mirroring" you can transfer the contents of your smartphone directly to the Control Display of your BMW and "mirror" the screen.
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If available the number of persons in the vehicle is determined via a seat occupation recognition technology (on the passengers' side in the front). If not available the seat belt status is used (also for the back row).
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No, the simultaneous use of two or more BMW Apps in the vehicle display is not possible.   
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Your car display screen will only show the menu item "BMW Apps" if the car is fitted with the required option (SA 6AK or 6NR). Please ask your dealer for details as to whether the option can be retrofitted in your car.
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