BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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Your activation code for My Car Is Born is provided in the welcome email from your BMW dealer, which is sent after you order your new vehicle. When you receive your code, type it into the associated field on the My Car Is Born page within the BMW Connected app. If you didn't receive a welcome email, please contact your dealer and ask for a new email to be sent.
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Access "Settings" then "Driver Profiles" in the main menu of your new BMW. Here, select "Import Profile (USB)" and connect the USB storage medium. Press "OK" to start the import.
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Ex factory the option code SA 6CP is required. If your vehicle is equpped with the either the option SA 6NS, 6NW 6NP, 6U9 or 6FR, Apple CarPlay can also be ordered in the BMW ConnectedDrive Store.
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Not all the attributes listed are available for all vehicles. For example, the sun roof status is only relevant for your vehicle if it has a sun roof. If this is not the case, the corresponding attribute for your vehicle is set to the value NOT AVAILABLE.
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The My Car Is Born feature is an innovative way of sharing information about the progress of your new car as it is being built and delivered to you. You will receive a series of updates in the BMW Connected app regarding the status of your order, along with information about additional options and services, all personalised to you (only available in certain markets).
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Not all the attributes listed are available for all vehicles. For example, the sun roof status is only relevant for your vehicle if it has a sun roof. If this is not the case, the corresponding attribute for your vehicle is set to the value NOT AVAILABLE.
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It will soon be possible to book BMW ConnectedDrive services in vehicles produced after July 2014 in the CONNECTED DRIVE STORE from inside the vehicle.
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A BMW vehicle (Models from 07/18) with a “Live Cockpit (SA 6U1/6U2/6U3)” Navigation System is required. The option “Comfort Access (SA 322)” is required.  
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The transmission date of the latest Teleservice Calls (Teleservice Report, Teleservice Battery Guard and Automatic Teleservice Call) is stored in the vehicle. The data transmitted by these Teleservice Calls will not be stored.
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For security reasons, the security token is only valid for four hours. Once a new security token is requested previously requested tokens become invalid. Therefore it is not recommended to request several tokens within a short period of time.
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No. With the option “Comfort Access (SA 322)” the NFC reader is included in any case.  
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To be able to use BMW ConnectedDrive in your vehicle again, please "Activate" your vehicle in the Settings / Manage vehicles menu or contact BMW ConnectedDrive Customer Support.
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Your vehicle must be telematics-enabled and it must be allocated to your customer account in the ConnectedDrive Portal. All important telematics data that were transferred to and stored on a BMW server from this time onwards are accessible to BMW CarData.
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Yes, the option “ConnectedDrive Services (SA 6AK)” is required.
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If the message "Connection not possible" repeatedly appears in your vehicle when you try to execute various BMW ConnectedDrive services, please first make sure if your vehicle is connected to the mobile network. This is often the case in underground parking garages for example. Is this not the case, please contact your BMW Service partner.
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The security code is transmitted to your vehicles message inbox. Select ConnectedDrive and you find the security code in "Messages".   
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In order to receive a security token in the vehicle, the vehicle must have a sufficient mobile network connection.  
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It is possible that your vehicle does not have a mobile network connection – for example in underground parking garages. Move the vehicle to a different location and update the BMW Services again.
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After successfully pairing your smartphone the connected device can be selected via “Manage mobile devices”. Following this, the functions “Telephone”, “Bluetooth-Audio” or “Apps” can be activated or deactivated.
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Your car display screen will only show the menu item "BMW Apps" if the car is fitted with the required option (SA 6AK or 6NR). Please ask your dealer for details as to whether the option can be retrofitted in your car.
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