BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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The My Car Is Born feature is an innovative way of sharing information about the progress of your new car as it is being built and delivered to you. You will receive a series of updates in the BMW Connected app regarding the status of your order, along with information about additional options and services, all personalised to you (only available in certain markets).
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Your activation code for My Car Is Born is provided in the welcome email from your BMW dealer, which is sent after you order your new vehicle. When you receive your code, type it into the associated field on the My Car Is Born page within the BMW Connected app. If you didn't receive a welcome email, please contact your dealer and ask for a new email to be sent.
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Select "Settings" then "Driver Profiles" in the main menu. Here you will find the three personal driver profiles and the guest profile. The profile that is currently used is marked with a green tick. Now select export via USB, connect a storage medium and press "OK". We recommend the use of a USB storage medium in the "FAT32" or "exFAT" format.
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Please consult your authorised BMW dealer.
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The term telematics data refers to data that are generated in your vehicle and transferred via an installed SIM card to the BMW Server in order to provide networked services such as BMW ConnectedDrive or BMW Teleservices.
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To be able to use BMW ConnectedDrive in your vehicle again, please "Activate" your vehicle in the Settings / Manage vehicles menu or contact BMW ConnectedDrive Customer Support.
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You have to download the application onto your mobile end device before you can use the BMW Connected App in the vehicle. In the case of an Apple iPhone, please use the Apple App Store for this purpose, in the case of an Android phone download is via the Google Play Store.
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BMW Apps (Part of SA 6AK) integrates 3rd party applications for your smartphone (Apple iOS or Android) into your vehicle.
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Telematics data are transmitted from the vehicle to a server operated by BMW using a secure connection on a private sub-network of a mobile service provider that is only accessible tor BMW vehicles. This does not require the customer to have a private mobile phone, as communication takes place via a SIM card installed in the vehicle at the factory. 
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BMW ConnectedDrive Driver Profiles save individual settings upon leaving the vehicle, connects these to the used car key and reactivates these settings when the vehicle is unlocked with the same key.
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Prior to using the function, please check the if the following requirements are met: Your BMW s equipped with the latest generation of the Navigation System Professional or Business and you have purchased the BMW ConnectedDrive Services Option (SA6AK) ex-factory as well as the dictation function via the BMW ConnectedDrive Store.
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BMW ConnectedDrive services are all booked for a specific vehicle. When a vehicle changes hands, its services can be used by the new owner for the remaining service life. You will have to rebook the services for your new vehicle.
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A SIM-card is pre installed in your BMW. BMW ConnectedDrive services operate using this SIM-card and therefore no additional roaming costs are prevalent.
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Access "Settings" then "Driver Profiles" in the main menu of your new BMW. Here, select "Import Profile (USB)" and connect the USB storage medium. Press "OK" to start the import.
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The data are usually generated in the vehicle, i.e. within the framework of using BMW ConnectedDrive services. 
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For iOS and Android users this can be done by using the BMW Connected app on your phone and connecting your smartphone to the car. Then you can import your meetings and appointments in the app. Then you`ll receive time to leave notifications.
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The planned routes are saved in your BMW Online profile and can be imported into the vehicle. Follow these instructions to do so: 1. Select "Navigation" in the main menu. From the map view push the iDrive Controller to the left twice to get to the navigation menu. 2. In the navigation menu select "Saved trips" and "Import trips". 3. You will then be connected with "BMW Online" and can select the desired route under "My routes". 4. The route will now be imported into your BMW and can be started via the navigation menu. Imported routes are saved in your BMW.
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A BMW vehicle (Models from 07/18) with a “Live Cockpit (SA 6U1/6U2/6U3)” Navigation System is required. The option “Comfort Access (SA 322)” is required.  
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Numerous electronic components in your vehicle contain memories that temporarily store information about the vehicle state and potential fault events. These data serve to identify faults and to repair these. In order to provide BMW ConnectedDrive services some of the data stored in the vehicle are forwarded to the BMW server in the form of telematics data via the permanently installed SIM card.
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In addition to your user name, you can also save a shortened vehicle login in order to simplify the login procedure in your vehicle. You can also use the vehicle login to log in to My BMW ConnectedDrive.
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