BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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It is possible that your vehicle does not have a mobile network connection – for example in underground parking garages. Move the vehicle to a different location and update the BMW Services again.
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Select "Settings" then "Driver Profiles" in the main menu. Here you will find the three personal driver profiles and the guest profile. The profile that is currently used is marked with a green tick. Now select export via USB, connect a storage medium and press "OK". We recommend the use of a USB storage medium in the "FAT32" or "exFAT" format.
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Not all the attributes listed are available for all vehicles. For example, the sun roof status is only relevant for your vehicle if it has a sun roof. If this is not the case, the corresponding attribute for your vehicle is set to the value NOT AVAILABLE.
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Yes, the option “ConnectedDrive Services (SA 6AK)” is required.
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No, a restart of the vehicle is not required.
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Normally your BMW ConnectedDrive Services will automatically update in the background. Should one of your services be unavailable in the vehicle, we recommend a manual update.
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The ConnectedDrive Store in Car offers the possibility of purchasing all available ConnectedDrive Services directly from your vehicle. You can find an overview of all purchased services for your vehicle. Also you can see when certain services will expire. In addition you can find an overview of all services that can be purchased for your vehicle.
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It is possible that your vehicle does not have a mobile network connection – for example in underground parking garages. Move the vehicle to a different location and update the BMW Services again.
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Your individual settings will automatically be saved in a profile and assigned to the used remote key upon leaving the vehicle. When reusing the same remote key for the vehicle the assigned settings are automatically set in the vehicle. Driver profiles are part of BMW ConnectedDrive. They combine various settings for radio stations, Hi-Fi systems, navigation, favorites buttons, seats, mirrors, seering column, camera, lights, central door locking, head-up display, air conditioning, language, driving assistance systems and driveability. You can use up to three driver profiles as well as one guest profile. The different driver profiles can be selected via the control display from the onboard computer. Here it is possible to rename, delete or export your profile on to a USB stick in order to use it in another BMW. With certain older BMW models driver profiles cannot be viewed in the vehicle.
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The transmission date of the latest Teleservice Calls (Teleservice Report, Teleservice Battery Guard and Automatic Teleservice Call) is stored in the vehicle. The data transmitted by these Teleservice Calls will not be stored.
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Telematics data are transmitted from the vehicle to a server operated by BMW using a secure connection on a private sub-network of a mobile service provider that is only accessible tor BMW vehicles. This does not require the customer to have a private mobile phone, as communication takes place via a SIM card installed in the vehicle at the factory. 
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You can create three profile as well as one guest profile in your vehicle.
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Numerous electronic components in your vehicle contain memories that temporarily store information about the vehicle state and potential fault events. These data serve to identify faults and to repair these. In order to provide BMW ConnectedDrive services some of the data stored in the vehicle are forwarded to the BMW server in the form of telematics data via the permanently installed SIM card.
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You have to download the application onto your mobile end device before you can use the BMW Connected App in the vehicle. In the case of an Apple iPhone, please use the Apple App Store for this purpose, in the case of an Android phone download is via the Google Play Store.
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The pre-installed vehicle SIM-card is active ex-factory upon delivery of the vehicle.
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BMW ConnectedDrive Driver Profiles save individual settings upon leaving the vehicle, connects these to the used car key and reactivates these settings when the vehicle is unlocked with the same key.
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For security reasons, the security token is only valid for four hours. Once a new security token is requested previously requested tokens become invalid. Therefore it is not recommended to request several tokens within a short period of time.
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From the main menu of your in-car screen, select "ConnectedDrive" and then "Messages". You can choose to start guidance to the destination directly from within the message. If the option to start guidance is not clickable, or destinations do not show up at all in the "Messages" folder, your vehicle’s software likely needs to be updated. Please contact your local BMW dealer to inquire about getting a software update.
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In order to send points of interest from Google Maps to your vehicle, you are required to have the special equipment option "ConnectedDrive Services". Please activate the sending of destinations to your vehicle via partner websites in the "Send to Car" menu. If you are using the new Google Maps you need to login with your Google account in order to use the "Send to car" feature in the full map view.
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To be able to use BMW ConnectedDrive in your vehicle again, please "Activate" your vehicle in the Settings / Manage vehicles menu or contact BMW ConnectedDrive Customer Support.
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