BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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BMW Apps (Part of SA 6AK) integrates 3rd party applications for your smartphone (Apple iOS or Android) into your vehicle.
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Your activation code for My Car Is Born is provided in the welcome email from your BMW dealer, which is sent after you order your new vehicle. When you receive your code, type it into the associated field on the My Car Is Born page within the BMW Connected app. If you didn't receive a welcome email, please contact your dealer and ask for a new email to be sent.
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Your car display screen will only show the menu item "BMW Apps" if the car is fitted with the required option (SA 6AK or 6NR). Please ask your dealer for details as to whether the option can be retrofitted in your car.
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To be able to use BMW ConnectedDrive in your vehicle again, please "Activate" your vehicle in the Settings / Manage vehicles menu or contact BMW ConnectedDrive Customer Support.
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All BMW models fitted with the option code 6AK ("ConnectedDrive Services") or 6NR ("Apps") and the Professional navigation system can draw on all functions in conjunction with a smartphone and the BMW Connected App, which is available free of charge from the Apple Store or Google Store. In addition, you should also have a suitable mobile phone contract. Some of the BMW Connected applications make intensive use of broadband data services (e.g. Web radio).
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Ex factory the option code SA 6CP is required. If your vehicle is equpped with the either the option SA 6NS, 6NW 6NP, 6U9 or 6FR, Apple CarPlay can also be ordered in the BMW ConnectedDrive Store.
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You have to download the application onto your mobile end device before you can use the BMW Connected App in the vehicle. In the case of an Apple iPhone, please use the Apple App Store for this purpose, in the case of an Android phone download is via the Google Play Store.
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A BMW vehicle (Models from 07/18) with a “Live Cockpit (SA 6U1/6U2/6U3)” Navigation System is required. The option “Comfort Access (SA 322)” is required.  
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Check in the BMW Connected App, if the menu “Digital Key” is displayed. If the menu is available, your vehicle is able to use the Digital Key. Note: You must be logged in to your BMW ConnectedDrive Account in the BMW Connected App and your vehicle must be added to your account. Alternatively:  Check if the option “Comfort Access (SA 322)” in connection with a Navigation System “Live Cockpit (SA 6U1/6U2/6U3)” is booked for your vehicle. If these options are booked for your vehicle the Digital Key is available in your BMW.  
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In order to receive a security token in the vehicle, the vehicle must have a sufficient mobile network connection.  
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You can also use your access data to My BMW ConnectedDrive on the Internet when you are in your vehicle to operate BMW ConnectedDrive services that work with your personal data. To obtain a faster yet equally safe login inside the vehicle, you can create a short vehicle login (alias) in the Settings/My Data menu.
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You can find addresses or destinations which you send to your vehicle as "My Info" in the menu CONNECTEDDRIVE/MESSAGES. You can accept the address of the point of interest for route directions by pressing a button in the navigation system. If there is a telephone number for the point of interest and you have connected your mobile phone with the vehicle, you can dial the number directly.
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A SIM-card is pre installed in your BMW. BMW ConnectedDrive services operate using this SIM-card and therefore no additional roaming costs are prevalent.
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If the message "Connection not possible" repeatedly appears in your vehicle when you try to execute various BMW ConnectedDrive services, please first make sure if your vehicle is connected to the mobile network. This is often the case in underground parking garages for example. Is this not the case, please contact your BMW Service partner.
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Under “Manage mobile devices”, make sure that your smartphone is paired correctly and the function “Bluetooth-Audio” is activated for the connected device. Start the audio function on your smartphone and select your connected smartphone in the vehicle menu “Media/Radio”.
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With our cooperation partner Nuance® the transformation of voice information into text is carried out via the pre-installed vehicle SIM-card. The message itself is sent via the SIM-card of your paired smartphone.
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Your individual settings will automatically be saved in a profile and assigned to the used remote key upon leaving the vehicle. When reusing the same remote key for the vehicle the assigned settings are automatically set in the vehicle. Driver profiles are part of BMW ConnectedDrive. They combine various settings for radio stations, Hi-Fi systems, navigation, favorites buttons, seats, mirrors, seering column, camera, lights, central door locking, head-up display, air conditioning, language, driving assistance systems and driveability. You can use up to three driver profiles as well as one guest profile. The different driver profiles can be selected via the control display from the onboard computer. Here it is possible to rename, delete or export your profile on to a USB stick in order to use it in another BMW. With certain older BMW models driver profiles cannot be viewed in the vehicle.
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The pre-installed vehicle SIM-card is active ex-factory upon delivery of the vehicle.
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You can use personalized services in your BMW by logging in to the BMW ConnectedDrive Portal with your access data in your vehicle. In order to do so select the menu point "ConnectedDrive" in the main menu and then select "BMW Online". Now press the "Option" button on your iDrive Controller. Then select the menu point "Login". Here, first insert your e-mail address and confirm with "OK". Following this enter your password and again confirm with "OK". We recommend to enable "Auto-login" by checking the box next to it. Please note however, that this will enable every vehicle user to access your personal data (e-mail, address book, etc.).
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The term telematics data refers to data that are generated in your vehicle and transferred via an installed SIM card to the BMW Server in order to provide networked services such as BMW ConnectedDrive or BMW Teleservices.
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