BMW ConnectedDrive


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Community Manager
Community Manager

What can I do if I experience an error when trying to add my car?

In some cases, vehicles older than model year 2014 may not be equipped with the technology necessary to support the app, and therefore cannot be added in the app. If you have a 2014 or newer vehicle and are experiencing an error, log out of the app from the “Profile” page within the “More” tab, then log back in again. Alternatively, you can try adding your vehicle from the BMW ConnectedDrive web portal (
If errors continue, please visit the app’s “About” page within the “More” tab to find contact information for your local support center.
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