BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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You can request a new security token via the BMW Connected App or the BMW ConnectedDrive Customer Portal.  
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You can renew your ConnectedDrive services from the ConnectedDrive Store link which can be found after logging in to your account at www.bmw-connecteddrive.nsc or if you have already added your payment details online you can renew from within the car. Go to the ConnectedDrive menu, then ConnectedDrive Store and you can choose the service you wish to book and the subscription you would like to take out.
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Follow these steps to add your vehicle and open up new features: • Tap the "Add Vehicle" link near the top of the "Vehicle" screen • Connect your phone to your vehicle via USB to automatically transfer your vehicle information, or manually enter the last 7 characters of your vehicle identification number (VIN) – this can be found in your BMW service agreement or at the base of your car’s windshield (in North America) • Select Primary or Secondary user account – choose Primary unless another user is already linked to the same vehicle (this step is only applicable to users in North America; please disregard if you are located outside of North America) • Locate the code sent to your vehicle under the "Messages" folder within the "ConnectedDrive" menu • Input the code into the app where prompted Once this process has been completed there may be a waiting period while the vehicle you have inputted is confirmed and displayed on the "Vehicle" screen. Note: After purchasing a new vehicle there is a standard account set-up period, during which time your ConnectedDrive account is linked to your new vehicle. Therefore, please wait a few days after the purchase date before attempting to add your vehicle in the app.
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Telematics data transferred to BMW servers by your vehicle will be saved there in accordance with the latest state of technology. Any transfer to third parties only takes place with your explicit prior consent and for a specific purpose, 
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No, BMW CarData is a service based on BMW ConnectedDrive. Using BMW CarData requires an active BMW ConnectedDrive contract. Such a contract should already exist if your vehicle already has teleservices. You do not need to add any additional BMW ConnectedDrive services to be able to use CarData.
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A BMW ConnectedDrive Account is required. Your vehicle must be able to use ConnectedDrive. For vehicles with a construction date before 3/2012 the SA 612 (BMW Assist) is required. For vehicles with a construction date after 3/2012 the SA 6AK (ConnectedDrive Services) is required.   
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This data is not part of the BMW CarData archive.
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This information can be found in the overview list of the ConnectedDrive Store. All services you have purchased for your vehicle are marked with an expiration date. You can renew a service 14 days before the expiration date.
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When you login to your ConnectedDrive account at www.bmw-connecteddrive.nsc you will be able to see your BMW at the top of the screen and then on the right-hand column a list of currently active services and below this a link to services that are available to add to your BMW.
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Via www.bmw-connecteddrive.nsc you can comfortably register and manage your personal data, vehicles as well as services. A seperate registration form is not necessary. The previously issued registrations expire with the end of the contract. The expiration date of a service can be found in the BMW ConnectedDrive Portal under "Booked Services".
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Only persons who require the information in order to provide BMW ConnectedDrive Services. The list of persons is checked on a regular basis. Data is only transmitted to BMW ConnectedDrive service providers to the extent in which it is necessary to operate the respective BMW ConnectedDrive Services. Data is exclusively used to provide the service and is deleted after use.
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To log into My BMW ConnectedDrive please use your e-mail address (user name) and password you have saved when you registered at My BMW ConnectedDrive in the past. If you do not have any access data yet, please click on the "Register now" link in the login box on the start page of My BMW ConnectedDrive.
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Only to partner companies/ third parties/ service providers registered with BMW, following your approval.
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In order to purchase services in the vehicle the following preparation is necessary: 1. Register for ConnectedDrive. This can either be done on your PC at www.bmw-connecteddrive.nsc or in the BMW ConnectedApp for Apple and Android. 2. Submit your complete address as well as the information of the credit card you wish to use to pay for the services at www.bmw-connecteddrive.nsc on your PC. 3. Map your vehicle to your ConnectedDrive Account. Now open the ConnectedDrive Store in your vehicle. Select the service you wish to purchase. For ID5/6: Now click on "Offers". The offer including runtime and prices is now shown. Choose the preferred offer and click on "Continue". You will now be redirected to the log in page. Log in with the e-Mail address that was used to create your ConnectedDrive Account and your password. Accept the terms and conditions and click on "Order with obligation to pay". For ID7: Here the offers including runtimes and prices are displayed. Choose the preferred offen and click on "Continue". If you are logged in with your diver profile you only have to accept the terms and conditions and click on"Order with obligation to pay". If you are not logged in with your driver profile you will be redirected to the log in page. Log in with the e-Mail address that was used to create your ConnectedDrive Account and your password. Accept the terms and conditions and click on "Order with obligation to pay".
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If you currently do not have access data with BMW, please register on the website www.bmw-connecteddrive.nsc with your e-mail address and select your personal password. A link which must be confirmed will then be sent to the respective e-mail address. Following this you just need to register your vehicle in the portal in order to directly manage your personalized services based on your needs.
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The security question is intended to protect your personal data and identify you uniquely in My BMW ConnectedDrive. Before you can operate functions relevant to security, occasionally you have to answer the selected security question.
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The BMW ConnectedDrive Store allows you to add new ConnectedDrive services to your BMW, renew subscriptions and take out new subscriptions on a flexible basis with subscription lengths to suit you.
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Direct access to the telematics data for your vehicle is not possible. However, you have the option of requesting a BMW CarData data archive for your vehicle at any time of your choice via the BMW ConnectedDrive customer portal. The BMW CarData data archive contains the most important telematics data that your vehicle transfers to BMW servers, along with the last value saved on the BMW server.
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Data are always linked to the vehicle identification number of your vehicle and stored in order to render BMW ConnectedDrive services, but are not linked to your name. In some cases it is possible to render the services on the basis of anonymised data, in which case they are not linked to your vehicle identification number. The allocation of data to your name (or your user account) takes place within the scope of using personalised services, such as remote services.
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Order the BMW ConnectedDrive services as a special equipment option when you buy your new vehicle. For vehicles produced after July 2014, you will soon be able to book services of your choice in the BMW ConnectedDrive Store on the Internet or in your vehicle.
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