When you login to your ConnectedDrive account at www.bmw-connecteddrive.nsc you will be able to see your BMW at the top of the screen and then on the right-hand column a list of currently active services and below this a link to services that are available to add to your BMW.
You can renew your ConnectedDrive services from the ConnectedDrive Store link which can be found after logging in to your account at www.bmw-connecteddrive.nsc or if you have already added your payment details online you can renew from within the car. Go to the ConnectedDrive menu, then ConnectedDrive Store and you can choose the service you wish to book and the subscription you would like to take out.
If you currently do not have access data with BMW, please register on the website www.bmw-connecteddrive.nsc with your e-mail address and select your personal password. A link which must be confirmed will then be sent to the respective e-mail address. Following this you just need to register your vehicle in the portal in order to directly manage your personalized services based on your needs.
The PIN-entry feature of the app is a good first step toward protecting your data. Beyond that, from the "Settings" menu within the "More" tab you can manage the app’s access permissions to various device functions. Additionally, at any time you can choose to delete all personal data from the app by going to the "Privacy and Terms" menu. BMW will not share your data with any third parties without your permission.
Follow these steps to add your vehicle and open up new features:
• Tap the "Add Vehicle" link near the top of the "Vehicle" screen
• Connect your phone to your vehicle via USB to automatically transfer your vehicle information, or manually enter the last 7 characters of your vehicle identification number (VIN) – this can be found in your BMW service agreement or at the base of your car’s windshield (in North America)
• Select Primary or Secondary user account – choose Primary unless another user is already linked to the same vehicle (this step is only applicable to users in North America; please disregard if you are located outside of North America)
• Locate the code sent to your vehicle under the "Messages" folder within the "ConnectedDrive" menu
• Input the code into the app where prompted
Once this process has been completed there may be a waiting period while the vehicle you have inputted is confirmed and displayed on the "Vehicle" screen.
Note: After purchasing a new vehicle there is a standard account set-up period, during which time your ConnectedDrive account is linked to your new vehicle. Therefore, please wait a few days after the purchase date before attempting to add your vehicle in the app.
You have received your personal access data for BMW ConnectedDrive via email or text message and have then activated the services in your BMW. You can use this access data to log in on our website www.bmw-connecteddrive.nsc. If you have not submitted an email address with your personal data please make sure to do so in order to use BMW ConnectedDrive. Following this you just need to register your vehicle in the portal and directly manage your personalized services based on your needs.
In some cases, vehicles older than model year 2014 may not be equipped with the technology necessary to support the app, and therefore cannot be added in the app. If you have a 2014 or newer vehicle and are experiencing an error, log out of the app from the “Profile” page within the “More” tab, then log back in again. Alternatively, you can try adding your vehicle from the BMW ConnectedDrive web portal (www.bmw-connecteddrive.com). If errors continue, please visit the app’s “About” page within the “More” tab to find contact information for your local support center.
The transfer and storage of your personal data are subject to the most stringent security standards of the BMW Group. Your details, such as credit card information, address and e-mail address, are automatically encrypted by means of SSL protocol. SSL is the industry standard for the transfer of confidential data via the Internet. No information is stored in the actual vehicle
The security question is intended to protect your personal data and identify you uniquely in My BMW ConnectedDrive. Before you can operate functions relevant to security, occasionally you have to answer the selected security question.
You will authorise any transfer of the telematics data to a third party via BMW CarData for a specific purpose.
This purpose must be stated by the third party when sending you a request for access.
If you (or we) should find that the third party is not using the telematics data for the defined purpose, this constitutes abuse.
BMW will become active in this case and may prevent further use of the BMW CarData services by the third party.
No, BMW CarData is a service based on BMW ConnectedDrive. Using BMW CarData requires an active BMW ConnectedDrive contract. Such a contract should already exist if your vehicle already has teleservices. You do not need to add any additional BMW ConnectedDrive services to be able to use CarData.
Your e-mail address is also your login name. The password has been personally selected by you and is not visible to us. Provided you have been using BMW ConnectedDrive for some time and have never logged in to the BMW ConnectedDrive Portal before, it is possbile to use your user name/vehicle login and the corresponding password to sign in. After logging in please make sure to submit an e-mail adress. Following this, your e-mail adress and the corresponding password respresent your new accessata for the customer portal.
To log into My BMW ConnectedDrive please use your e-mail address (user name) and password you have saved when you registered at My BMW ConnectedDrive in the past. If you do not have any access data yet, please click on the "Register now" link in the login box on the start page of My BMW ConnectedDrive.
This information can be found in the overview list of the ConnectedDrive Store. All services you have purchased for your vehicle are marked with an expiration date. You can renew a service 14 days before the expiration date.