BMW ConnectedDrive

BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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You can renew your ConnectedDrive services from the ConnectedDrive Store link which can be found after logging in to your account at www.bmw-connecteddrive.nsc or if you have already added your payment details online you can renew from within the car. Go to the ConnectedDrive menu, then ConnectedDrive Store and you can choose the service you wish to book and the subscription you would like to take out.
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When you login to your ConnectedDrive account at www.bmw-connecteddrive.nsc you will be able to see your BMW at the top of the screen and then on the right-hand column a list of currently active services and below this a link to services that are available to add to your BMW.
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No, BMW CarData is a service based on BMW ConnectedDrive. Using BMW CarData requires an active BMW ConnectedDrive contract. Such a contract should already exist if your vehicle already has teleservices. You do not need to add any additional BMW ConnectedDrive services to be able to use CarData.
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For security purposes, your account will be locked after entering the password wrong three times. In the login window the function "Forgotten password" is provided. By using this function you will receive a link via e-mail or text message in order to reset your password
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To log into My BMW ConnectedDrive please use your e-mail address (user name) and password you have saved when you registered at My BMW ConnectedDrive in the past. If you do not have any access data yet, please click on the "Register now" link in the login box on the start page of My BMW ConnectedDrive.
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Follow these steps to add your vehicle and open up new features: • Tap the "Add Vehicle" link near the top of the "Vehicle" screen • Connect your phone to your vehicle via USB to automatically transfer your vehicle information, or manually enter the last 7 characters of your vehicle identification number (VIN) – this can be found in your BMW service agreement or at the base of your car’s windshield (in North America) • Select Primary or Secondary user account – choose Primary unless another user is already linked to the same vehicle (this step is only applicable to users in North America; please disregard if you are located outside of North America) • Locate the code sent to your vehicle under the "Messages" folder within the "ConnectedDrive" menu • Input the code into the app where prompted Once this process has been completed there may be a waiting period while the vehicle you have inputted is confirmed and displayed on the "Vehicle" screen. Note: After purchasing a new vehicle there is a standard account set-up period, during which time your ConnectedDrive account is linked to your new vehicle. Therefore, please wait a few days after the purchase date before attempting to add your vehicle in the app.
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The security question is intended to protect your personal data and identify you uniquely in My BMW ConnectedDrive. Before you can operate functions relevant to security, occasionally you have to answer the selected security question.
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All invoices can be found in the BMW ConnectedDrive Portal. In the menu "My Account" select "My Invoices". Here you have the option of viewing your invoices digitally, over a certain timeframe as well as downloading the invoices.
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The PIN-entry feature of the app is a good first step toward protecting your data. Beyond that, from the "Settings" menu within the "More" tab you can manage the app’s access permissions to various device functions. Additionally, at any time you can choose to delete all personal data from the app by going to the "Privacy and Terms" menu. BMW will not share your data with any third parties without your permission.
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You have received your personal access data for BMW ConnectedDrive via email or text message and have then activated the services in your BMW. You can use this access data to log in on our website www.bmw-connecteddrive.nsc. If you have not submitted an email address with your personal data please make sure to do so in order to use BMW ConnectedDrive. Following this you just need to register your vehicle in the portal and directly manage your personalized services based on your needs.
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Yes, apart from registering via the BMW Connected Website it is also possible to register directly within the app.
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You can change your user name, password and vehicle login in the Settings/My Data menu.
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The website www.bmw-routes.com with interesting route suggestions and tips is available to anyone who is interested. The function of transferring your own routes via BMW Online and the saving of routes is exclusively available to BMW ConnectedDrive customers. Please use your access data for My BMW ConnectedDrive.
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Following the notification on the upcoming expiration you are able to renew your BMW ConnectedDrive Services subscription.
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You are able to cancel the booking of a service within 14 days of the purchase.For the reimbursement process the same method of payment of the purchase is used.
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Yes. Your vehicle must be connected to your BMW ConnectedDrive Account.
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The transfer and storage of your personal data are subject to the most stringent security standards of the BMW Group. Your details, such as credit card information, address and e-mail address, are automatically encrypted by means of SSL protocol. SSL is the industry standard for the transfer of confidential data via the Internet. No information is stored in the actual vehicle
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Use your e-mail address as your user name. If you are unable to log in with your e-mail address, please contact BMW ConnectedDrive Customer Support.
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As with all CD Services, the customer will be notified before the service expires via e-mail.
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