BMW ConnectedDrive

BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

cancel
Showing results for 
Search instead for 
Did you mean: 
You will authorise any transfer of the telematics data to a third party via BMW CarData for a specific purpose. This purpose must be stated by the third party when sending you a request for access. If you (or we) should find that the third party is not using the telematics data for the defined purpose, this constitutes abuse. BMW will become active in this case and may prevent further use of the BMW CarData services by the third party.
View full article
Via www.bmw-connecteddrive.nsc you can comfortably register and manage your personal data, vehicles as well as services. A seperate registration form is not necessary. The previously issued registrations expire with the end of the contract. The expiration date of a service can be found in the BMW ConnectedDrive Portal under "Booked Services".
View full article
Once you have entered your access data in the vehicle you will have access to your email accounts, routes, web snapshots as well as to subscribed newsfeeds.
View full article
Your BMW dealer can help you change your preferred service partner. A correspoding form is on hand at your dealer. It is also possible to change your service partner via the BMW ConnectedDrive Portal in the internet under "Manage Vehicles" and then selecting "Service Partner".
View full article
If you currently do not have access data with BMW, please register on the website www.bmw-connecteddrive.nsc with your e-mail address and select your personal password. A link which must be confirmed will then be sent to the respective e-mail address. Following this you just need to register your vehicle in the portal in order to directly manage your personalized services based on your needs.
View full article
For security purposes, your account will be locked after entering the password wrong three times. In the login window the function "Forgotten password" is provided. By using this function you will receive a link via e-mail or text message in order to reset your password
View full article
The BMW ConnectedDrive Store accepts Visa and Mastercard credit cards and Visa debit cards. We do not accept American Express at the current time. Purchases can be made online or in the BMW iDrive via the ConnectedDrive Store.
View full article
All invoices can be found in the BMW ConnectedDrive Portal. In the menu "My Account" select "My Invoices". Here you have the option of viewing your invoices digitally, over a certain timeframe as well as downloading the invoices.
View full article
Your e-mail address is also your login name. The password has been personally selected by you and is not visible to us. Provided you have been using BMW ConnectedDrive for some time and have never logged in to the BMW ConnectedDrive Portal before, it is possbile to use your user name/vehicle login and the corresponding password to sign in. After logging in please make sure to submit an e-mail adress. Following this, your e-mail adress and the corresponding password respresent your new accessata for the customer portal.
View full article
One time only, please submit your billing adress as well as a credit card as the method of payment in the "My ConnectedDrive" portal. Currently only VISA and Master Card are accepted.
View full article
To log into My BMW ConnectedDrive please use your e-mail address (user name) and password you have saved when you registered at My BMW ConnectedDrive in the past. If you do not have any access data yet, please click on the "Register now" link in the login box on the start page of My BMW ConnectedDrive.
View full article
Either you have not yet added a vehicle to your user account in the "Manage vehicles" menu or you have removed a vehicle that had been added. When you add a vehicle, it may take up to 24 hours before it is displayed in My BMW ConnectedDrive.
View full article
You can obtain this information from the provider of your e-mail account – this is generally available when you first set up the account. If this is not the case, you can ask for this information to be sent again. In most cases you can also find this information on the Internet – by entering the company name of the provider together with the keywords "incoming mail server" and "outgoing mail server".
View full article
Please check the details entered for each individual query. Even slight discrepancies may cause the setup to fail. If necessary, carry out the following additional checks: 1. Please check whether the password might have been changed after your e-mail account was first set up and no longer matches the initial setup password in the documents from your e-mail provider. If you no longer know the current password, request a reset or ask for your password to be sent again. 2. Check whether POP3 or IMAP access is authorized and activated for your account. You can do this via the settings in your e-mail account. 3. Check whether two-step verification is active for your e-mail account. If this is the case, please deactivate this option with your e-mail provider. 4. Check whether the security settings of your e-mail account block access from third-party devices. Some providers require you to deactivate Captcha or allow access for less secure apps.
View full article
Yes, if your e-mail server supports the IMAP protocol. You can do this in your BMW ConnectedDrive portal by means of the "User defined" option in the "E-mail provider" field. The security settings of your company e-mail server may lead to restrictions in the transfer of data to your vehicle or cause problems with the certificate. If this is the case, please contact the e-mail administrator of your company.
View full article
BMW has introduced a new user management system "My BMW". With this system it is possible to log in with the same access data on all BMW websites. In case you have already registered for the BMW websites in My BMW you can use this access data to log in to My BMW ConnectedDrive.
View full article
You can renew your ConnectedDrive services from the ConnectedDrive Store link which can be found after logging in to your account at www.bmw-connecteddrive.nsc or if you have already added your payment details online you can renew from within the car. Go to the ConnectedDrive menu, then ConnectedDrive Store and you can choose the service you wish to book and the subscription you would like to take out.
View full article
You can not unsubscribe from Online Mail directly since a number of functions are registered using the ConnectedDrive account. For further information about unsubscribing from your ConnectedDrive account, please see Options in the "Connected Drive" menu.
View full article
In the BMW ConnectedDrive Customer Portal in the internet, select "Set up email accounts", "Email provider" and the option "User-defined".
View full article
Only persons who require the information in order to provide BMW ConnectedDrive Services. The list of persons is checked on a regular basis. Data is only transmitted to BMW ConnectedDrive service providers to the extent in which it is necessary to operate the respective BMW ConnectedDrive Services. Data is exclusively used to provide the service and is deleted after use.
View full article