BMW ConnectedDrive

BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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Please check the documents for your e-mail account to see whether further access data are required in addition to your e-mail address and user name. If this is the case, please activate the option concerned and enter the relevant data.
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A BMW ConnectedDrive Account is required. Your vehicle must be able to use ConnectedDrive. For vehicles with a construction date before 3/2012 the SA 612 (BMW Assist) is required. For vehicles with a construction date after 3/2012 the SA 6AK (ConnectedDrive Services) is required.   
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We recommend that you carry out the "BMW CarData Reset" function on the ConnectedDrive customer portal. The BMW CarData Reset will reset all BMW CarData settings to their default state. This will immediately and irrevocably delete all data access for your vehicle, as well as all archive files. 
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You can request a new security token via the BMW Connected App or the BMW ConnectedDrive Customer Portal.  
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We will notify you two weeks prior to the expiration of your services via e-mail.
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All of your transmitted data as well as your address book's content is only visible via your contract profile.
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Yes. Via the settings in the BMW ConnectedDrive Customer Portal.
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Via your BMW ConnectedDrive Account in the BMW ConnectedDrive Portal you are able to decide which third parties are able to access BMW Car Data.
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Yes. Your vehicle must be connected to your BMW ConnectedDrive Account.
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This can be due to the following reasons:1. The Vehicleyou are using is not mapped to your ConnectedDrive account. First, map the vehicle to your account. You can do this either via the BMW Connected App or your PC at www.bmw-connecteddrive.nsc. 2. You have not submitted a complete address in your ConnectedDrive account. Submit your complete address on your PC at www.bwm-connecteddrive.nsc. 3. You have not provided a credit card in you ConnectedDrive account. Submit your credit card details of the card you wish to use to pay for services on your PC at www.bwm-connecteddrive.de. 4. In some few cases technical incidents can be the case. In this case try again later.
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We want to ensure that unauthorized persons can purchase ConnectedDrive Services in your name. Due to this you must log in before purchasing a service. For the most recent iDrive system (ID7): If you have logged in with your driver profile in your vehicle you do not need to login in again for every purchase as you are already logged in to the vehicle.
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The BMW ConnectedDrive Store allows you to add new ConnectedDrive services to your BMW, renew subscriptions and take out new subscriptions on a flexible basis with subscription lengths to suit you.
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You can add the vehicle again by entering the Vehicle Identification Number.
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Order the BMW ConnectedDrive services as a special equipment option when you buy your new vehicle. For vehicles produced after July 2014, you will soon be able to book services of your choice in the BMW ConnectedDrive Store on the Internet or in your vehicle.
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In order to purchase services in the vehicle the following preparation is necessary: 1. Register for ConnectedDrive. This can either be done on your PC at www.bmw-connecteddrive.nsc or in the BMW ConnectedApp for Apple and Android. 2. Submit your complete address as well as the information of the credit card you wish to use to pay for the services at www.bmw-connecteddrive.nsc on your PC. 3. Map your vehicle to your ConnectedDrive Account. Now open the ConnectedDrive Store in your vehicle. Select the service you wish to purchase. For ID5/6: Now click on "Offers". The offer including runtime and prices is now shown. Choose the preferred offer and click on "Continue". You will now be redirected to the log in page. Log in with the e-Mail address that was used to create your ConnectedDrive Account and your password. Accept the terms and conditions and click on "Order with obligation to pay". For ID7: Here the offers including runtimes and prices are displayed. Choose the preferred offen and click on "Continue". If you are logged in with your diver profile you only have to accept the terms and conditions and click on"Order with obligation to pay". If you are not logged in with your driver profile you will be redirected to the log in page. Log in with the e-Mail address that was used to create your ConnectedDrive Account and your password. Accept the terms and conditions and click on "Order with obligation to pay".
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The BMW ConnectedDrive Store can be accessed via www.bmw-connecteddrive.nsc and then clicking on the ConnectedDrive Store link. It is also available from the iDrive of your BMW under the BMW ConnectedDrive menu (For some BMW models this service is not available in the car).
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BMW does not have access to the contact information provided by the third parties. When in doubt, you can revoke the transfer of telematics data to the third party at any time.
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In order to do so log in to www.bmw.routes.com with your BMW ConnectedDrive Portal access data. Then select "Plan your own routes". Via "Route criteria" you can individually plan your journey and also take the current traffic situation into account. Give your plannedroute a name and optionally insert a "route image" with a description. You are able to "touch" the Route with the mouse and individually edit the course of the route. Once you have planned your route you can directly send it into your BMW.
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The messages and symbols match those in your vehicle. You will also find a description of the symbols in the Owner’s Handbook for your vehicle. If a service is required, please contact your BMW Service Partner.
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