BMW ConnectedDrive

BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

cancel
Showing results for 
Search instead for 
Did you mean: 
BMW ConnectedDrive Services are vehicle specific. If a vehicle is sold or changes owner previously booked services remain active until the expiration date. No reimbursement is possible for the remainder of the services' runtime. Important: In case you have sold your vehicle, please remove the vehicle from your BMW ConnectedDrive Portal account by selecting"Manage Vehicles".
View full article
Either you have not yet added a vehicle to your user account in the "Manage vehicles" menu or you have removed a vehicle that had been added. When you add a vehicle, it may take up to 24 hours before it is displayed in My BMW ConnectedDrive.
View full article
Due to the special significance for the purely electric drive and the associated additional equipment, BMW eDrive and BMW i vehicles transfer additional data, which are displayed in the vehicle status and in the BMW eDrive services menu.
View full article
Please check the details entered for each individual query. Even slight discrepancies may cause the setup to fail. If necessary, carry out the following additional checks: 1. Please check whether the password might have been changed after your e-mail account was first set up and no longer matches the initial setup password in the documents from your e-mail provider. If you no longer know the current password, request a reset or ask for your password to be sent again. 2. Check whether POP3 or IMAP access is authorized and activated for your account. You can do this via the settings in your e-mail account. 3. Check whether two-step verification is active for your e-mail account. If this is the case, please deactivate this option with your e-mail provider. 4. Check whether the security settings of your e-mail account block access from third-party devices. Some providers require you to deactivate Captcha or allow access for less secure apps.
View full article
Yes, apart from registering via the BMW Connected Website it is also possible to register directly within the app.
View full article
Use your e-mail address as your user name. If you are unable to log in with your e-mail address, please contact BMW ConnectedDrive Customer Support.
View full article
You have recently added this vehicle to your user account. For reasons of security, you have to enter a security code to complete the process. This has been sent to your vehicle, and you will find it in the vehicle in the menu CONNECTEDDRIVE/MESSAGES.
View full article
The mobile network connection for this vehicle has been deactivated. To be able to use BMW ConnectedDrive in your vehicle again, please "Activate" your vehicle in the Settings / Manage vehicles menu or contact BMW ConnectedDrive Customer Support.
View full article
You can change your user name, password and vehicle login in the Settings/My Data menu.
View full article
You will find the function under the menu item: "Settings – Set up My Services – E-mail accounts"
View full article
The status of your BMW eDrive dates back to the end of your last trip. Your BMW eDrive transmits important data to BMW every time you park your car. If your vehicle is parked no data will be transmitted.
View full article
Within the BMW ConnectedDrive customer portal you have the possibility of managing your personal data and BMW ConnectedDrive Services. The integrated BMW ConnectedDrive Store informs you on possibilities, costs and runtimes of different services like Online Entertainment or Real Time Traffic Information for example. Services that are available for your vehicle can be directly purchased through the BMW ConnectedDrive Store for different time periods.
View full article
Telematics data transferred to BMW servers by your vehicle will be saved there in accordance with the latest state of technology. Any transfer to third parties only takes place with your explicit prior consent and for a specific purpose, 
View full article
Following the notification on the upcoming expiration you are able to renew your BMW ConnectedDrive Services subscription.
View full article
Via BMW ConnectedDrive you can set up external e-mail accounts in order to receive and answer e-mails from your vehicle. And even without being distracting while driving as the BMW e-mail service reads out the content of e-mails and enables you to answer qucikly by using prepared, short answertexts. Your e-mail account is comfortably configured via the BMW ConenctedDrive Portal. To do so select "Remote Cockpit" then "Control" and the "Set up email accounts". Here you are able to add your email account. Insert your user specific data and select an email provider. Certain settings options are then completed automatically.
View full article
Direct access to the telematics data for your vehicle is not possible. However, you have the option of requesting a BMW CarData data archive for your vehicle at any time of your choice via the BMW ConnectedDrive customer portal. The BMW CarData data archive contains the most important telematics data that your vehicle transfers to BMW servers, along with the last value saved on the BMW server.
View full article
This data is not part of the BMW CarData archive.
View full article
The purpose for which the requested telematics data are to be used and the contact data can be found in the BMW ConnectedDrive Customer Portal. In the event of questions please contact the third party/ service provider.
View full article
As with all CD Services, the customer will be notified before the service expires via e-mail.
View full article