BMW ConnectedDrive

BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

cancel
Showing results for 
Search instead for 
Did you mean: 
You can delete your vehicle from your account via the BMW ConnectedDrive Customer Portal or via the BMW Connected App by selecting "Delete Vehicle".
View full article
Yes, as described in the BMW ConnectedDrive terms and conditions, you must remove your vehicle from your BMW ConnectedDrive Account once you have sold the vehicle.
View full article
For security reasons only BMW can delete your account. In order to delete your account contact BMW Customer Service.
View full article
Via the BMW ConnectedDrive Portal you can request a BMW CarData transaction report.
View full article
Once you have entered your access data in the vehicle you will have access to your email accounts, routes, web snapshots as well as to subscribed newsfeeds.
View full article
Only persons who require the information in order to provide BMW ConnectedDrive Services. The list of persons is checked on a regular basis. Data is only transmitted to BMW ConnectedDrive service providers to the extent in which it is necessary to operate the respective BMW ConnectedDrive Services. Data is exclusively used to provide the service and is deleted after use.
View full article
A BMW ConnectedDrive Account is required. Your vehicle must be able to use ConnectedDrive. For vehicles with a construction date before 3/2012 the SA 612 (BMW Assist) is required. For vehicles with a construction date after 3/2012 the SA 6AK (ConnectedDrive Services) is required.   
View full article
Via your BMW ConnectedDrive Account in the BMW ConnectedDrive Portal you are able to decide which third parties are able to access BMW Car Data.
View full article
Yes. Via this email address you are informed on the expiration dates of certain services and you are able to reset your password upon request using your email address.
View full article
The BMW ConnectedDrive Store can be accessed via www.bmw-connecteddrive.nsc and then clicking on the ConnectedDrive Store link. It is also available from the iDrive of your BMW under the BMW ConnectedDrive menu (For some BMW models this service is not available in the car).
View full article
Telematics data transferred to BMW servers by your vehicle will be saved there in accordance with the latest state of technology. Any transfer to third parties only takes place with your explicit prior consent and for a specific purpose, 
View full article
There are basically two different types of e-mail account. In the case of a "POP3" e-mail account, the messages are retrieved from the server and deleted from the server in the process. This means, for example, that you can no longer access these e-mails from a second computer. In the case of IMAP mailboxes, the e-mail messages are not deleted, but, instead, copies of them are stored in your e-mail program. You can link several e-mail programs with the mailbox. Changes are then replicated in every e-mail program and you can retrieve your e-mail messages as often as you wish.
View full article
All of your transmitted data as well as your address book's content is only visible via your contract profile.
View full article
All invoices can be found in the BMW ConnectedDrive Portal. In the menu "My Account" select "My Invoices". Here you have the option of viewing your invoices digitally, over a certain timeframe as well as downloading the invoices.
View full article
You are able to cancel the booking of a service within 14 days of the purchase.For the reimbursement process the same method of payment of the purchase is used.
View full article
The messages and symbols match those in your vehicle. You will also find a description of the symbols in the Owner’s Handbook for your vehicle. If a service is required, please contact your BMW Service Partner.
View full article
Yes, apart from registering via the BMW Connected Website it is also possible to register directly within the app.
View full article
You will find the function under the menu item: "Settings – Set up My Services – E-mail accounts"
View full article
This can be due to the following reasons:1. The Vehicleyou are using is not mapped to your ConnectedDrive account. First, map the vehicle to your account. You can do this either via the BMW Connected App or your PC at www.bmw-connecteddrive.nsc. 2. You have not submitted a complete address in your ConnectedDrive account. Submit your complete address on your PC at www.bwm-connecteddrive.nsc. 3. You have not provided a credit card in you ConnectedDrive account. Submit your credit card details of the card you wish to use to pay for services on your PC at www.bwm-connecteddrive.de. 4. In some few cases technical incidents can be the case. In this case try again later.
View full article