BMW ConnectedDrive

BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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For security reasons only BMW can delete your account. In order to delete your account contact BMW Customer Service.
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You can delete your vehicle from your account via the BMW ConnectedDrive Customer Portal or via the BMW Connected App by selecting "Delete Vehicle".
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BMW ConnectedDrive Services are vehicle specific. If a vehicle is sold or changes owner previously booked services remain active until the expiration date. No reimbursement is possible for the remainder of the services' runtime. Important: In case you have sold your vehicle, please remove the vehicle from your BMW ConnectedDrive Portal account by selecting"Manage Vehicles".
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Yes, as described in the BMW ConnectedDrive terms and conditions, you must remove your vehicle from your BMW ConnectedDrive Account once you have sold the vehicle.
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In individual cases, there may be delays in the despatch of the e-mail. If you have not received an e-mail within 24 hours, please register again or contact BMW ConnectedDrive Customer Support.
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You can request a new security token via the BMW Connected App or the BMW ConnectedDrive Customer Portal.  
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Via the BMW ConnectedDrive Portal you can request a BMW CarData transaction report.
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For security purposes, your account will be locked after entering the password wrong three times. In the login window the function "Forgotten password" is provided. By using this function you will receive a link via e-mail or text message in order to reset your password
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You can not unsubscribe from Online Mail directly since a number of functions are registered using the ConnectedDrive account. For further information about unsubscribing from your ConnectedDrive account, please see Options in the "Connected Drive" menu.
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If you currently do not have access data with BMW, please register on the website www.bmw-connecteddrive.nsc with your e-mail address and select your personal password. A link which must be confirmed will then be sent to the respective e-mail address. Following this you just need to register your vehicle in the portal in order to directly manage your personalized services based on your needs.
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BMW has introduced a new user management system "My BMW". With this system it is possible to log in with the same access data on all BMW websites. In case you have already registered for the BMW websites in My BMW you can use this access data to log in to My BMW ConnectedDrive.
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The mobile network connection for this vehicle has been deactivated. To be able to use BMW ConnectedDrive in your vehicle again, please "Activate" your vehicle in the Settings / Manage vehicles menu or contact BMW ConnectedDrive Customer Support.
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Follow these steps to add your vehicle and open up new features: • Tap the "Add Vehicle" link near the top of the "Vehicle" screen • Connect your phone to your vehicle via USB to automatically transfer your vehicle information, or manually enter the last 7 characters of your vehicle identification number (VIN) – this can be found in your BMW service agreement or at the base of your car’s windshield (in North America) • Select Primary or Secondary user account – choose Primary unless another user is already linked to the same vehicle (this step is only applicable to users in North America; please disregard if you are located outside of North America) • Locate the code sent to your vehicle under the "Messages" folder within the "ConnectedDrive" menu • Input the code into the app where prompted Once this process has been completed there may be a waiting period while the vehicle you have inputted is confirmed and displayed on the "Vehicle" screen. Note: After purchasing a new vehicle there is a standard account set-up period, during which time your ConnectedDrive account is linked to your new vehicle. Therefore, please wait a few days after the purchase date before attempting to add your vehicle in the app.
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You have received your personal access data for BMW ConnectedDrive via email or text message and have then activated the services in your BMW. You can use this access data to log in on our website www.bmw-connecteddrive.nsc. If you have not submitted an email address with your personal data please make sure to do so in order to use BMW ConnectedDrive. Following this you just need to register your vehicle in the portal and directly manage your personalized services based on your needs.
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The BMW ConnectedDrive Store can be accessed via www.bmw-connecteddrive.nsc and then clicking on the ConnectedDrive Store link. It is also available from the iDrive of your BMW under the BMW ConnectedDrive menu (For some BMW models this service is not available in the car).
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You can change your user name, password and vehicle login in the Settings/My Data menu.
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Following the notification on the upcoming expiration you are able to renew your BMW ConnectedDrive Services subscription.
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Within the BMW ConnectedDrive customer portal you have the possibility of managing your personal data and BMW ConnectedDrive Services. The integrated BMW ConnectedDrive Store informs you on possibilities, costs and runtimes of different services like Online Entertainment or Real Time Traffic Information for example. Services that are available for your vehicle can be directly purchased through the BMW ConnectedDrive Store for different time periods.
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To log into My BMW ConnectedDrive please use your e-mail address (user name) and password you have saved when you registered at My BMW ConnectedDrive in the past. If you do not have any access data yet, please click on the "Register now" link in the login box on the start page of My BMW ConnectedDrive.
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Your BMW dealer can help you change your preferred service partner. A correspoding form is on hand at your dealer. It is also possible to change your service partner via the BMW ConnectedDrive Portal in the internet under "Manage Vehicles" and then selecting "Service Partner".
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