BMW ConnectedDrive

BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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First, log in to the BMW ConnectedDrive Portal. Under "Add Vehicles" enter the last seven digits of your vehicle identification number and press "Add Vehicle". Following this a security code is sent to your vehicle. The security code is found in the menu under "Messages". The code must be entered in the portal in order to directly manage and edit your personalized services. In addition you wil receive an e-mail, confirming that the vehicle has been added to your customer account.
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Renewal is only possible shortly before the service expires.
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Your BMW dealer can help you change your preferred service partner. A correspoding form is on hand at your dealer. It is also possible to change your service partner via the BMW ConnectedDrive Portal in the internet under "Manage Vehicles" and then selecting "Service Partner".
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You can add the vehicle again by entering the Vehicle Identification Number.
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Yes. Your vehicle must be connected to your BMW ConnectedDrive Account.
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Either you have not yet added a vehicle to your user account in the "Manage vehicles" menu or you have removed a vehicle that had been added. When you add a vehicle, it may take up to 24 hours before it is displayed in My BMW ConnectedDrive.
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Please check the documents for your e-mail account to see whether further access data are required in addition to your e-mail address and user name. If this is the case, please activate the option concerned and enter the relevant data.
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You can obtain this information from the provider of your e-mail account – this is generally available when you first set up the account. If this is not the case, you can ask for this information to be sent again. In most cases you can also find this information on the Internet – by entering the company name of the provider together with the keywords "incoming mail server" and "outgoing mail server".
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You will authorise any transfer of the telematics data to a third party via BMW CarData for a specific purpose. This purpose must be stated by the third party when sending you a request for access. If you (or we) should find that the third party is not using the telematics data for the defined purpose, this constitutes abuse. BMW will become active in this case and may prevent further use of the BMW CarData services by the third party.
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Direct access to the telematics data for your vehicle is not possible. However, you have the option of requesting a BMW CarData data archive for your vehicle at any time of your choice via the BMW ConnectedDrive customer portal. The BMW CarData data archive contains the most important telematics data that your vehicle transfers to BMW servers, along with the last value saved on the BMW server.
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BMW does not have access to the contact information provided by the third parties. When in doubt, you can revoke the transfer of telematics data to the third party at any time.
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Only to partner companies/ third parties/ service providers registered with BMW, following your approval.
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Data are always linked to the vehicle identification number of your vehicle and stored in order to render BMW ConnectedDrive services, but are not linked to your name. In some cases it is possible to render the services on the basis of anonymised data, in which case they are not linked to your vehicle identification number. The allocation of data to your name (or your user account) takes place within the scope of using personalised services, such as remote services.
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In order to do so log in to www.bmw.routes.com with your BMW ConnectedDrive Portal access data. Then select "Plan your own routes". Via "Route criteria" you can individually plan your journey and also take the current traffic situation into account. Give your plannedroute a name and optionally insert a "route image" with a description. You are able to "touch" the Route with the mouse and individually edit the course of the route. Once you have planned your route you can directly send it into your BMW.
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The BMW ConnectedDrive Store accepts Visa and Mastercard credit cards and Visa debit cards. We do not accept American Express at the current time. Purchases can be made online or in the BMW iDrive via the ConnectedDrive Store.
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Use your e-mail address as your user name. If you are unable to log in with your e-mail address, please contact BMW ConnectedDrive Customer Support.
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One time only, please submit your billing adress as well as a credit card as the method of payment in the "My ConnectedDrive" portal. Currently only VISA and Master Card are accepted.
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The website www.bmw-routes.com with interesting route suggestions and tips is available to anyone who is interested. The function of transferring your own routes via BMW Online and the saving of routes is exclusively available to BMW ConnectedDrive customers. Please use your access data for My BMW ConnectedDrive.
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The transfer and storage of your personal data are subject to the most stringent security standards of the BMW Group. Your details, such as credit card information, address and e-mail address, are automatically encrypted by means of SSL protocol. SSL is the industry standard for the transfer of confidential data via the Internet. No information is stored in the actual vehicle
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To log into My BMW ConnectedDrive please use your e-mail address (user name) and password you have saved when you registered at My BMW ConnectedDrive in the past. If you do not have any access data yet, please click on the "Register now" link in the login box on the start page of My BMW ConnectedDrive.
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