BMW ConnectedDrive

BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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The messages and symbols match those in your vehicle. You will also find a description of the symbols in the Owner’s Handbook for your vehicle. If a service is required, please contact your BMW Service Partner.
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Via BMW ConnectedDrive you can set up external e-mail accounts in order to receive and answer e-mails from your vehicle. And even without being distracting while driving as the BMW e-mail service reads out the content of e-mails and enables you to answer qucikly by using prepared, short answertexts. Your e-mail account is comfortably configured via the BMW ConenctedDrive Portal. To do so select "Remote Cockpit" then "Control" and the "Set up email accounts". Here you are able to add your email account. Insert your user specific data and select an email provider. Certain settings options are then completed automatically.
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There are basically two different types of e-mail account. In the case of a "POP3" e-mail account, the messages are retrieved from the server and deleted from the server in the process. This means, for example, that you can no longer access these e-mails from a second computer. In the case of IMAP mailboxes, the e-mail messages are not deleted, but, instead, copies of them are stored in your e-mail program. You can link several e-mail programs with the mailbox. Changes are then replicated in every e-mail program and you can retrieve your e-mail messages as often as you wish.
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The status of your BMW eDrive dates back to the end of your last trip. Your BMW eDrive transmits important data to BMW every time you park your car. If your vehicle is parked no data will be transmitted.
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Either you have not yet added a vehicle to your user account in the "Manage vehicles" menu or you have removed a vehicle that had been added. When you add a vehicle, it may take up to 24 hours before it is displayed in My BMW ConnectedDrive.
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Following the notification on the upcoming expiration you are able to renew your BMW ConnectedDrive Services subscription.
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You are able to cancel the booking of a service within 14 days of the purchase.For the reimbursement process the same method of payment of the purchase is used.
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The PIN-entry feature of the app is a good first step toward protecting your data. Beyond that, from the "Settings" menu within the "More" tab you can manage the app’s access permissions to various device functions. Additionally, at any time you can choose to delete all personal data from the app by going to the "Privacy and Terms" menu. BMW will not share your data with any third parties without your permission.
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This can be due to the following reasons:1. The Vehicleyou are using is not mapped to your ConnectedDrive account. First, map the vehicle to your account. You can do this either via the BMW Connected App or your PC at www.bmw-connecteddrive.nsc. 2. You have not submitted a complete address in your ConnectedDrive account. Submit your complete address on your PC at www.bwm-connecteddrive.nsc. 3. You have not provided a credit card in you ConnectedDrive account. Submit your credit card details of the card you wish to use to pay for services on your PC at www.bwm-connecteddrive.de. 4. In some few cases technical incidents can be the case. In this case try again later.
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The security question is intended to protect your personal data and identify you uniquely in My BMW ConnectedDrive. Before you can operate functions relevant to security, occasionally you have to answer the selected security question.
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We will notify you two weeks prior to the expiration of your services via e-mail.
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Order the BMW ConnectedDrive services as a special equipment option when you buy your new vehicle. For vehicles produced after July 2014, you will soon be able to book services of your choice in the BMW ConnectedDrive Store on the Internet or in your vehicle.
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This information can be found in the overview list of the ConnectedDrive Store. All services you have purchased for your vehicle are marked with an expiration date. You can renew a service 14 days before the expiration date.
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In the BMW ConnectedDrive Portal select "My Account" and then "My Personal Data". In the menu "Access Data" you will be able to change the password.
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In order to purchase services in the vehicle the following preparation is necessary: 1. Register for ConnectedDrive. This can either be done on your PC at www.bmw-connecteddrive.nsc or in the BMW ConnectedApp for Apple and Android. 2. Submit your complete address as well as the information of the credit card you wish to use to pay for the services at www.bmw-connecteddrive.nsc on your PC. 3. Map your vehicle to your ConnectedDrive Account. Now open the ConnectedDrive Store in your vehicle. Select the service you wish to purchase. For ID5/6: Now click on "Offers". The offer including runtime and prices is now shown. Choose the preferred offer and click on "Continue". You will now be redirected to the log in page. Log in with the e-Mail address that was used to create your ConnectedDrive Account and your password. Accept the terms and conditions and click on "Order with obligation to pay". For ID7: Here the offers including runtimes and prices are displayed. Choose the preferred offen and click on "Continue". If you are logged in with your diver profile you only have to accept the terms and conditions and click on"Order with obligation to pay". If you are not logged in with your driver profile you will be redirected to the log in page. Log in with the e-Mail address that was used to create your ConnectedDrive Account and your password. Accept the terms and conditions and click on "Order with obligation to pay".
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The status as well as the runtime of your BMW ConnectedDrive Services can been seen in the BMW ConnectedDrive Store by visiting www.bmw-connecteddrive.de as well as in the control display of your vehicle (dependant on model) in the overview of booked services.
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When you login to your ConnectedDrive account at www.bmw-connecteddrive.nsc you will be able to see your BMW at the top of the screen and then on the right-hand column a list of currently active services and below this a link to services that are available to add to your BMW.
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Once you have entered your access data in the vehicle you will have access to your email accounts, routes, web snapshots as well as to subscribed newsfeeds.
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Please note that the new password must follow these rules: Use at least eight characters. Use characters from at least two of the following groups - Letters (abc = ABC, no ÄÖÜ) - Numbers - Special Characters ( _/,;&@#*)(–+.")
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