You have recently added this vehicle to your user account. For reasons of security, you have to enter a security code to complete the process. This has been sent to your vehicle, and you will find it in the vehicle in the menu CONNECTEDDRIVE/MESSAGES.
The BMW ConnectedDrive Store accepts Visa and Mastercard credit cards and Visa debit cards. We do not accept American Express at the current time. Purchases can be made online or in the BMW iDrive via the ConnectedDrive Store.
You can renew your ConnectedDrive services from the ConnectedDrive Store link which can be found after logging in to your account at www.bmw-connecteddrive.nsc or if you have already added your payment details online you can renew from within the car. Go to the ConnectedDrive menu, then ConnectedDrive Store and you can choose the service you wish to book and the subscription you would like to take out.
The messages and symbols match those in your vehicle. You will also find a description of the symbols in the Owner’s Handbook for your vehicle. If a service is required, please contact your BMW Service Partner.
If you currently do not have access data with BMW, please register on the website www.bmw-connecteddrive.nsc with your e-mail address and select your personal password. A link which must be confirmed will then be sent to the respective e-mail address. Following this you just need to register your vehicle in the portal in order to directly manage your personalized services based on your needs.
Follow these steps to add your vehicle and open up new features:
• Tap the "Add Vehicle" link near the top of the "Vehicle" screen
• Connect your phone to your vehicle via USB to automatically transfer your vehicle information, or manually enter the last 7 characters of your vehicle identification number (VIN) – this can be found in your BMW service agreement or at the base of your car’s windshield (in North America)
• Select Primary or Secondary user account – choose Primary unless another user is already linked to the same vehicle (this step is only applicable to users in North America; please disregard if you are located outside of North America)
• Locate the code sent to your vehicle under the "Messages" folder within the "ConnectedDrive" menu
• Input the code into the app where prompted
Once this process has been completed there may be a waiting period while the vehicle you have inputted is confirmed and displayed on the "Vehicle" screen.
Note: After purchasing a new vehicle there is a standard account set-up period, during which time your ConnectedDrive account is linked to your new vehicle. Therefore, please wait a few days after the purchase date before attempting to add your vehicle in the app.
When you login to your ConnectedDrive account at www.bmw-connecteddrive.nsc you will be able to see your BMW at the top of the screen and then on the right-hand column a list of currently active services and below this a link to services that are available to add to your BMW.
For security reasons, the security code is only valid for a limited period of time. You can request a new security code at any time in the "Manage vehicles" menu. Please contact BMW ConnectedDrive Customer Support if you have any queries.
Via BMW ConnectedDrive you can set up external e-mail accounts in order to receive and answer e-mails from your vehicle. And even without being distracting while driving as the BMW e-mail service reads out the content of e-mails and enables you to answer qucikly by using prepared, short answertexts. Your e-mail account is comfortably configured via the BMW ConenctedDrive Portal. To do so select "Remote Cockpit" then "Control" and the "Set up email accounts". Here you are able to add your email account. Insert your user specific data and select an email provider. Certain settings options are then completed automatically.
Direct access to the telematics data for your vehicle is not possible. However, you have the option of requesting a BMW CarData data archive for your vehicle at any time of your choice via the BMW ConnectedDrive customer portal. The BMW CarData data archive contains the most important telematics data that your vehicle transfers to BMW servers, along with the last value saved on the BMW server.
There are basically two different types of e-mail account. In the case of a "POP3" e-mail account, the messages are retrieved from the server and deleted from the server in the process. This means, for example, that you can no longer access these e-mails from a second computer. In the case of IMAP mailboxes, the e-mail messages are not deleted, but, instead, copies of them are stored in your e-mail program. You can link several e-mail programs with the mailbox. Changes are then replicated in every e-mail program and you can retrieve your e-mail messages as often as you wish.
The status of your BMW eDrive dates back to the end of your last trip. Your BMW eDrive transmits important data to BMW every time you park your car. If your vehicle is parked no data will be transmitted.
You can obtain this information from the provider of your e-mail account – this is generally available when you first set up the account. If this is not the case, you can ask for this information to be sent again. In most cases you can also find this information on the Internet – by entering the company name of the provider together with the keywords "incoming mail server" and "outgoing mail server".
You can not unsubscribe from Online Mail directly since a number of functions are registered using the ConnectedDrive account. For further information about unsubscribing from your ConnectedDrive account, please see Options in the "Connected Drive" menu.
BMW has introduced a new user management system "My BMW". With this system it is possible to log in with the same access data on all BMW websites. In case you have already registered for the BMW websites in My BMW you can use this access data to log in to My BMW ConnectedDrive.