BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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If you are repeatedly seeing failure messages when trying to perform remote commands, you may need to refresh your vehicle’s data connection or renew your BMW ConnectedDrive subscription. First, to refresh your data connection, follow these steps: • Navigate to the "ConnectedDrive" menu on your in-car screen • Press the "Option" button on your iDrive controller • Select the option labeled "Update BMW Services" (it may also be labeled "Update BMW Assist" or something similar, depending on your vehicle model) • Wait for the "Transferring data…" status message to change to "Data transfer completed" (this may take several minutes), then press "OK" • On your phone, log out of the BMW Connected app from the "Profile" screen under the "More" tab, then log back in using your BMW ConnectedDrive username and password Remote commands should now be working normally (please note that it typically takes 30-60 seconds for commands to be carried out successfully). However, if there still appears to be an issue, it’s possible that your ConnectedDrive subscription has expired. Please visit www.bmw-connecteddrive.com to renew or add a subscription.
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Teleservices never transmits customer data. Only vehicle data that relates to the state of the car and protects your safety is transmitted. Data processed or stored depends on the particular service provided. The data transmitted depends on the technical capabilities of the vehicle and may vary depending on your vehicle model. Teleservice Call • Vehicle identification number (VIN) • Technical data such as service information concerning wear on parts (e.g. brake pads and oil) • Vehicle-status information such as check-control notifications or the battery-charge status BMW / MINI Roadside Assistance In the event of a breakdown all relevant data about your vehicle such as • Vehicle identification number (VIN), • Condition based service (CBS) data (e.g. next vehicle inspection date or the status of the brakes), check-control messages (CCM, e.g. tire pressure), battery voltage • Your current location will be sent to the Mobile Service once you accept the data transfer Service Partner Management • The Vehicle identification number (VIN) will be sent to BMW to link your vehicle to your preferred Service Partner Data transmitted to 3rd parties: To help warn other road users of an incident and potential changes in traffic, anonymized data from a Roadside Assistance call (current location and alert) may be transferred to 3rd party traffic providers. No personal information is included with this data.
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Owners of BMW electric and hybrid vehicles can heat or cool their vehicles from the app. For certain other vehicles, while a remote engine start function is not available in the app at this time, a BMW Remote Engine Start Unit may be available for purchase (depending on your vehicle model and country of residence). Please contact your local BMW center to inquire about availability for your vehicle.
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Currently data is provided by TOM TOM and is based on anonymous movement profiles, GPS-Data of commerical vehicle fleets as well as on traffic infrastructure.
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Please check the URL structure of the RSS feed. It must definitely contain the entry http://. You can also check whether the path details for the RSS feed do actually match the address of the RSS feed. In many cases the main domain of a website, e.g. http://www.bmw.de, is not the correct address for the RSS feed. Please check with the provider of the RSS feed that the path details are correct.
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You can locate your vehicle at any time via the BMW Connected App once the location services are activated in the vehicle. However, please report this immediately to the police as well. Provided your approval we will support the autorities with regard to this.
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TLS – short for "Transport Layer Security" – is a transfer protocol that protects the data exchanged between the e-mail server and your e-mail program against unauthorized infiltration/interception. Please check whether your e-mail provider supports or prescribes this protocol. If it does, please activate this feature, checking that SSL is not activated as well.
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Depending on the use of ConnectedDrive services by the driver, the vehicle will transfer certain telematics data to BMW. The BMW CarData data archive always contains the most recent value transferred by the vehicle and the date to indicate when this value was transferred.
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The BMW ConnectedDrive basic services "intelligent emergency call" and "Teleservices" can be deactivated by any BMW Service Partner. This will also deactivate the SIM card with which the vehicle has been fitted, so that no data transfer from or to the vehicle will be possible. However, this also means that the vehicle's emergency call function that transfers the vehicle position data to the BMW ConnectedDrive emergency call centre will not work for all other ConnectedDrive services, the rule is that no telematics data are transferred as long as the customer does not actively use the service.
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You can deactivate optional e-mail notifications, but some cannot be deactivated. Thus, for example, we must notify you by e-mail for legal reasons if the General Terms and Conditions change.
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No, the BMW Connected App can also display current traffic conditions and considers these when planning your journey and sending out time to leave push notifications.
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The function "Charge immediately" cancels all the settings of the existing charging timer, which would prevent the vehicle being charged immediately. The charging cycle is started immediately. Cancellation of the setting also excludes any off-peak charging times. In order to apply these times again, you will have to reset or reactivate them manually via the function "Configure off-peak charging times".
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Yes, WhatsApp is available. An overview of available apps can be found under: www.apple.com/ios/CarPlay/.
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In order to find out which third-party apps can be used in your BMW, go to the "Hub" tab and then "Apps" in the BMW Connected app for more information. iOS and Android differ in third party app availability.  Depending on the manufacturer and the construction date of the vehicle the smartphone can be connected to the vehicle via Snap-In, Bluetooth or USB.   
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BMW CarData notifications via email and SMS are purposely only sent between 08:00 and 22:00. In contrast, BMWInfo notifications are sent directly to the vehicle without a time delay. 
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After performing a remote command from the app (e.g., locking the doors), it typically takes 30-60 seconds for your vehicle to carry out that command due to a thorough verification process. This process may take longer for older vehicles.
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To be able to use BMW CarData your service partner need to make use of BMW CarData. This requires a technical system link to BMW CarData. As soon as this has been installed, third parties can request release of your telematics data. The portal for third parties explains in detail how this works. Please direct your workshop to the following portal: https://aos.bmwgroup.com/
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Not during the first year, since one owner key is included for one year. After the first year the service “Digital Key for5” must be booked in order to renew the Digital Key subscription. You will then receive five additional keys to share with friends and family.
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From the "Settings" menu within the "More" tab you can manage the app’s access to your calendar, contacts, and location, as well as configure your notification preferences.
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