BMW ConnectedDrive

BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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Owners of BMW electric and hybrid vehicles can heat or cool their vehicles from the app. For certain other vehicles, while a remote engine start function is not available in the app at this time, a BMW Remote Engine Start Unit may be available for purchase (depending on your vehicle model and country of residence). Please contact your local BMW center to inquire about availability for your vehicle.
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Teleservices never transmits customer data. Only vehicle data that relates to the state of the car and protects your safety is transmitted. Data processed or stored depends on the particular service provided. The data transmitted depends on the technical capabilities of the vehicle and may vary depending on your vehicle model. Teleservice Call • Vehicle identification number (VIN) • Technical data such as service information concerning wear on parts (e.g. brake pads and oil) • Vehicle-status information such as check-control notifications or the battery-charge status BMW / MINI Roadside Assistance In the event of a breakdown all relevant data about your vehicle such as • Vehicle identification number (VIN), • Condition based service (CBS) data (e.g. next vehicle inspection date or the status of the brakes), check-control messages (CCM, e.g. tire pressure), battery voltage • Your current location will be sent to the Mobile Service once you accept the data transfer Service Partner Management • The Vehicle identification number (VIN) will be sent to BMW to link your vehicle to your preferred Service Partner Data transmitted to 3rd parties: To help warn other road users of an incident and potential changes in traffic, anonymized data from a Roadside Assistance call (current location and alert) may be transferred to 3rd party traffic providers. No personal information is included with this data.
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Please check the URL structure of the RSS feed. It must definitely contain the entry http://. You can also check whether the path details for the RSS feed do actually match the address of the RSS feed. In many cases the main domain of a website, e.g. http://www.bmw.de, is not the correct address for the RSS feed. Please check with the provider of the RSS feed that the path details are correct.
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If you are repeatedly seeing failure messages when trying to perform remote commands, you may need to refresh your vehicle’s data connection or renew your BMW ConnectedDrive subscription. First, to refresh your data connection, follow these steps: • Navigate to the "ConnectedDrive" menu on your in-car screen • Press the "Option" button on your iDrive controller • Select the option labeled "Update BMW Services" (it may also be labeled "Update BMW Assist" or something similar, depending on your vehicle model) • Wait for the "Transferring data…" status message to change to "Data transfer completed" (this may take several minutes), then press "OK" • On your phone, log out of the BMW Connected app from the "Profile" screen under the "More" tab, then log back in using your BMW ConnectedDrive username and password Remote commands should now be working normally (please note that it typically takes 30-60 seconds for commands to be carried out successfully). However, if there still appears to be an issue, it’s possible that your ConnectedDrive subscription has expired. Please visit www.bmw-connecteddrive.com to renew or add a subscription.
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The BMW ConnectedDrive basic services "intelligent emergency call" and "Teleservices" can be deactivated by any BMW Service Partner. This will also deactivate the SIM card with which the vehicle has been fitted, so that no data transfer from or to the vehicle will be possible. However, this also means that the vehicle's emergency call function that transfers the vehicle position data to the BMW ConnectedDrive emergency call centre will not work for all other ConnectedDrive services, the rule is that no telematics data are transferred as long as the customer does not actively use the service.
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Currently data is provided by TOM TOM and is based on anonymous movement profiles, GPS-Data of commerical vehicle fleets as well as on traffic infrastructure.
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In order to find out which third-party apps can be used in your BMW, go to the "Hub" tab and then "Apps" in the BMW Connected app for more information. iOS and Android differ in third party app availability.  Depending on the manufacturer and the construction date of the vehicle the smartphone can be connected to the vehicle via Snap-In, Bluetooth or USB.   
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The function "Charge immediately" cancels all the settings of the existing charging timer, which would prevent the vehicle being charged immediately. The charging cycle is started immediately. Cancellation of the setting also excludes any off-peak charging times. In order to apply these times again, you will have to reset or reactivate them manually via the function "Configure off-peak charging times".
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You can locate your vehicle at any time via the BMW Connected App once the location services are activated in the vehicle. However, please report this immediately to the police as well. Provided your approval we will support the autorities with regard to this.
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For BMW ConnectedDrive Services the vehicle's pre-installed SIM-card is used. Before the vehilce is delivered to you the SIM-card and your ordered BMW ConnectedDrive Services are already activated. You can therefore use all BMW ConnectedDrive Services you have ordered and do not require personalization upon reception of your BMW. Services that do not require personalization include the Intelligent eCall, BMW TeleServices, Concierge Service, Real Time Traffic Information, Internet, Online Entertainment and many BMW Online applications. All personalization and vehicle settings can be made in the BMW ConnectedDrive Portal. Once the settings are active you can use the Remote Services or configure your e-mail accounts for BMW Online Office, for example. If you purchase additional services in the BMW ConnectedDrive Store you are able to use most of these services immediately after ordering them. Some services, such as Remote Services, must be activated in the BMW ConnectedDrive Portal prior to use.
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The "Send to Phone" service is exclusively for use in the vehicle. In order to send the vehicle’s position to a mobile phone, select: CONNECTEDDRIVE/BMW ONLINE/APPLICATIONS/SEND TO PHONE. Then enter your e-mail address or mobile phone number and activate the service. You will receive an e-mail or text message within a few seconds giving the current location of your vehicle.
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TLS – short for "Transport Layer Security" – is a transfer protocol that protects the data exchanged between the e-mail server and your e-mail program against unauthorized infiltration/interception. Please check whether your e-mail provider supports or prescribes this protocol. If it does, please activate this feature, checking that SSL is not activated as well.
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The reception of traffic information can be activated/deactivated manually. To do so select "Navigation" in the main menu. Under "Map" select "Traffic information". Traffic information is received by activating the menu point "Receive traffic information". The traffic flow can be visually displayed on the map by selecting "Traffic information" - "Traffic information map". The displayed colours on the map represent the following conditions: Green - No traffic incidents Yellow - Heavy traffic Orange - Slow-moving traffic Red - Traffic jam Black - Route closed. Provided route guidance is active, traffic information will be displyed as red symbols on your route. Using the menu point "Traffic information" detailed information regarding traffic incidents can be found. Traffic information marked grey does not concern your current route.
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During an active navigation process you will see "RTTI" in the lower status field on the navigation screen. The status field easily be displayed/ faded out by pressing the iDrive Controller.
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Not during the first year, since one owner key is included for one year. After the first year the service “Digital Key for5” must be booked in order to renew the Digital Key subscription. You will then receive five additional keys to share with friends and family.
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BMW provides telematics data to third parties as part of rendering the BMW ConnectedDrive services, in as far as this is required for rendering the ConnectedDrive services. In addition to rendering BMW ConnectedDrive services, telematics data are only forwarded to third parties via BMW CarData. This always only takes place at the explicit request of a third party and always only with your clear consent. The list of telematics data that can be potentially transmitted to third parties via BMW CarData may be taken from the telematics data catalogue.
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To be able to use BMW CarData your service partner need to make use of BMW CarData. This requires a technical system link to BMW CarData. As soon as this has been installed, third parties can request release of your telematics data. The portal for third parties explains in detail how this works. Please direct your workshop to the following portal: https://aos.bmwgroup.com/
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BMW Car Data refers to so called telematics data that is sent by your vehicle to BMW servers and saved there in line with BMW ConnectedDrive Services. You are able to allow third parties to access BMW Car Data. You can revoke this access grant at any time. A Car Data archive can be requested at any time.
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Yes, WhatsApp is available. An overview of available apps can be found under: www.apple.com/ios/CarPlay/.
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