BMW ConnectedDrive

BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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From the "Vehicle" screen, tap on the "Locate Vehicle" button. For some vehicles, the vehicle location is automatically updated based on where you last parked. For other vehicles, you may need to tap on a circular arrow underneath the map to refresh your vehicle’s last known location. If you haven’t done so already, you’ll be prompted to turn on GPS tracking from the "Settings" menu in your vehicle, and/or to activate location services for BMW Connected on your smartphone. On older vehicles that do not have the GPS tracking setting, for security reasons you may only be able to view the location of your vehicle if it’s within 1 kilometer (0.62 miles) of your current location.
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If you are repeatedly seeing failure messages when trying to perform remote commands, you may need to refresh your vehicle’s data connection or renew your BMW ConnectedDrive subscription. First, to refresh your data connection, follow these steps: • Navigate to the "ConnectedDrive" menu on your in-car screen • Press the "Option" button on your iDrive controller • Select the option labeled "Update BMW Services" (it may also be labeled "Update BMW Assist" or something similar, depending on your vehicle model) • Wait for the "Transferring data…" status message to change to "Data transfer completed" (this may take several minutes), then press "OK" • On your phone, log out of the BMW Connected app from the "Profile" screen under the "More" tab, then log back in using your BMW ConnectedDrive username and password Remote commands should now be working normally (please note that it typically takes 30-60 seconds for commands to be carried out successfully). However, if there still appears to be an issue, it’s possible that your ConnectedDrive subscription has expired. Please visit www.bmw-connecteddrive.com to renew or add a subscription.
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No, only the “Connected Package Plus (SA 6C2)” is available for the “Live Cockpit Plus (SA 6U2)”. Additional Services can be booked in the BMW ConnectedDrive Store. Services are offered as single options and as “Connected Packages”.  
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Yes. Apple CarPlay uses the data connection of your SIM card with the corresponding data plan.
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Provided other road users need help quickly, you are able to acitvate the manual eCall yourself. Using voice connection the current GPS-Data of your vehicle is transmitted to the BMW ConnectedDrive Emergency Call Centre. The automatic eCall transmits the exact GPS-Data as well as the direction of travel of your BMW. Additionally, the BMW ConnectedDrive Emergency Call Center will receive your vehicle identification number and then colour of your BMW. From September 2008 onwards additional information such as the activation of the airbag, the impact side, the number of passengers and, dependant on the model, a potential roll-over of the vehicle are also transmitted. Based on this information fast and specific help can be provided.
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If you are managing several vehicles in your user account, the data will be sent to the "preferred" vehicle.
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You can plan your route on the www.bmw-routes.com website. This site also gives exact details of how you save a route and transfer it to your BMW.
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BMW has no influence on the length of time for which third parties store telematics data received via BMW CarData. In the event of any questions in this regard, contact the third party. You will find contact data for the third parties in their access requests on the ConnectedDrive customer portal.
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Currently data is provided by TOM TOM and is based on anonymous movement profiles, GPS-Data of commerical vehicle fleets as well as on traffic infrastructure.
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Teleservices never transmits customer data. Only vehicle data that relates to the state of the car and protects your safety is transmitted. Data processed or stored depends on the particular service provided. The data transmitted depends on the technical capabilities of the vehicle and may vary depending on your vehicle model. Teleservice Call • Vehicle identification number (VIN) • Technical data such as service information concerning wear on parts (e.g. brake pads and oil) • Vehicle-status information such as check-control notifications or the battery-charge status BMW / MINI Roadside Assistance In the event of a breakdown all relevant data about your vehicle such as • Vehicle identification number (VIN), • Condition based service (CBS) data (e.g. next vehicle inspection date or the status of the brakes), check-control messages (CCM, e.g. tire pressure), battery voltage • Your current location will be sent to the Mobile Service once you accept the data transfer Service Partner Management • The Vehicle identification number (VIN) will be sent to BMW to link your vehicle to your preferred Service Partner Data transmitted to 3rd parties: To help warn other road users of an incident and potential changes in traffic, anonymized data from a Roadside Assistance call (current location and alert) may be transferred to 3rd party traffic providers. No personal information is included with this data.
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No. If you no longer wish to use BMW CarData, you can carry out a BMW CarData reset in the BMW ConnectedDrive customer portal. 
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The vehicle has to be ready to receive data before a service that has been booked can be set up inside. If your BMW is not able to establish a mobile network connection, there may be delays in setting up a newly booked service.
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In order to see which services are available for your vehicle you must first add your vehicle to your BMW ConnectedDrive account. Following this you will be able to see all available services as well as the corresponding prices and runtimes in the BMW ConnectedDrive Store.
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No. BMW does not have any influence over what third parties do with the telematics data. If BMW should find that the telematics data have been used for a purpose other than that authorised by you, this would constitute a breach of the BMW CarData General Terms and Conditions. In this event BMW reserves the right to block the third party from receiving BMW CarData services.
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The import of BMW Routes is a function exclusively for BMW ConnectedDrive customers. In the menu "NAVIGATION/SAVED TRIPS" you can "Import trips" via BMW Online or from a USB device.
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During an active navigation process you will see "RTTI" in the lower status field on the navigation screen. The status field easily be displayed/ faded out by pressing the iDrive Controller.
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BMW provides telematics data to third parties as part of rendering the BMW ConnectedDrive services, in as far as this is required for rendering the ConnectedDrive services. In addition to rendering BMW ConnectedDrive services, telematics data are only forwarded to third parties via BMW CarData. This always only takes place at the explicit request of a third party and always only with your clear consent. The list of telematics data that can be potentially transmitted to third parties via BMW CarData may be taken from the telematics data catalogue.
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We inform you on existing data releases from BMW Car Data for enabled third parties. In line with this you are able to manage data releases in case a previous owner has not deactivated existing data releases for example.
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Telematics data are only forwarded to third parties via BMW CarData based on your consent.
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BMW makes use of the ISO Standard 8601 to show the date and time information. In addition to the date in the format DD.MM.YYYY (day (DD) month (MM) and year (YYYY)), the time is given in hh:mm:ss.ffff (hours (hh), minutes (mm), seconds (ss) and milliseconds (ffff)). An example of the data and time indications in the data archive: 24.05.2017 14:51:00.709.
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