BMW ConnectedDrive

BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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No, only the “Connected Package Plus (SA 6C2)” is available for the “Live Cockpit Plus (SA 6U2)”. Additional Services can be booked in the BMW ConnectedDrive Store. Services are offered as single options and as “Connected Packages”.  
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For some trips, a "Last Trip Summary" card will be presented at the top of the "Activity" tab shortly after completion of the trip. Tapping on this card reveals trip details such as the trip time, fuel consumption, and more. This feature is available for trips of 5 kilometers (3.1 miles) or more in length, and the app’s location access must be set to "Always" before the trip. Additionally, to ensure your trip data is captured, your phone must be connected to your vehicle via USB with the app launched on your phone. Or, if connecting via Bluetooth in newer vehicles, the "Apps" option must be selected when initiating the Bluetooth pairing. Be sure to keep your phone connected to your vehicle until the vehicle gear is changed to "Park".
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An overview of countries where it is possible to use BMW ConnectedDrive can be found on the BMW webpage under the paragraph "Legal Information/Data Privacy". "Legal Information/Data Privacy" is categorised into three different equipment options Under the respective menu point "Service Availablilty" all countries are listed in which your BMW's services are available. Concerning all three equipment options the eCall as well as the Intelligent eCall (Based on equipment option) are available in many european countries. The services TeleServices, Concierge Service, BMW Online and Remote Services are available in every european GSM mobile network. Traffic information in real-time: Real Time Traffic Information is available in Germany, Austria, Italy, France, Switzerland, Belgium, Netherlands, Great Britian, Ireland, Spain, Portugal, Sweden, Denmark and Norway. V+ Info is available in Germany, Great Britian, France, Italy and the Netherlands. The service "Internet" is only available in the country of purchase.
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In order to find out which third-party apps can be used in your BMW, go to the "Hub" tab and then "Apps" in the BMW Connected app for more information. iOS and Android differ in third party app availability.  Depending on the manufacturer and the construction date of the vehicle the smartphone can be connected to the vehicle via Snap-In, Bluetooth or USB.   
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No, only the “Connected Package Professional (SA 6C3)” is available for the “Live Cockpit Professional (SA 6U3)”. Additional Services can be booked in the BMW ConnectedDrive Store. Services are offered as single options and as “Connected Packages”.  
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Please check in the "Send to Car" menu to see whether the sending of destinations to your vehicle via partner websites has been activated. If you are managing several vehicles in your user account, the data will be sent to the "preferred" vehicle.
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You can also send points of interest from Google Maps to another vehicle. To do this, enter the user name of the person to whom you wish to send the point of interest in the field "BMW Assist / BMW ConnectedDrive user name". If you are using the new Google Maps you need to add the respective vehicle to your Google account in the "Car or GPS device" page of the Send to car feature.
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No, the BMW Connected App can also display current traffic conditions and considers these when planning your journey and sending out time to leave push notifications.
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On the "Vehicle" tab, the app displays various indicators of your vehicle's current status, such as the fuel level, drivable range, and door lock status. If you have a newer vehicle, in many cases this status information will update automatically to reflect the status of your vehicle after its last use. If this normally occurs for you but the updates have suddenly stopped, there may have been a temporary service outage. Please check again after your next drive. If your vehicle's status information never automatically updates in the app, your vehicle may not be compatible with the auto-update feature. In this case, connecting your phone to your vehicle via USB while driving will ensure that the latest status information gets displayed in the app upon exiting your vehicle.
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Based on the current traffic situation your BMW calculates a detour which can be activated by selecting the symbol "Detour". Following this, information on the detour route as well as the saved time is displayed. If a delay of less than 20 minutes is displayed on your route, this will be indicated by a yellow traffic information symbol. With a delay of more than 20 minutes or a closed route the colour will change to red.
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You can deactivate optional nofitications from BMW Car Data in the BMW ConnectedDrive Portal.
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From the "Settings" menu within the "More" tab you can manage the app’s access to your calendar, contacts, and location, as well as configure your notification preferences.
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With the BMW ConnectedDrive Service "Internet" most YouTube® Videos can be played in your BMW while parked.
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For reasons of security, the remote functions must be enabled and a security question together with a reply specified in order to use the charging profiles. You can edit both of these details in the Settings menu.
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Generally the services are directly available in the vehicle after the purchase. However, there are exceptions if at the time when the trigger (store purchase) arrives at the vehicle, the connection to the vehicle can’t be established (e.g. the vehicle is in the underground). In this case the trigger has to be activated manually by the customer by updating the services through the CD menu.
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Once your vehicle has been added in the app, you can see a list of remote features available for your vehicle by tapping on the "Info" tab on the "Vehicle" screen. Newer vehicles (2014 and beyond) are compatible with the greatest number of app features. However, some features are model-specific and won’t be visible to all users (e.g., charging stats for electric vehicles). Therefore, your experience with the app may differ from one vehicle to another. An active BMW ConnectedDrive subscription is required in order to use most app features. Please visit www.bmw-connecteddrive.com to renew or add a subscription.
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For iOS and Android users this can be done by connecting your smartphone to the car. For Android the Connected app first needs to be opened, for iOS this is not necessary. Then, open the respective third party app on your phone to use the app in your vehicle. Please note that for iOS devices a confirmation is required on the mobile device to start the third party app. Your BMW will need to be equipped with BMW Apps Interface to be able to use this feature. In addition there is the option of direct to car music streaming (BMW Online Entertainment). This provides a subscription with unlimited data within your BMW to a choice of music provider (currently Deezer or Napster). To see if this is available for your BMW please visit the BMW ConnectedDrive Store at www.bmw-connecteddrive.nsc.
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Owners of BMW electric and hybrid vehicles can heat or cool their vehicles from the app. For certain other vehicles, while a remote engine start function is not available in the app at this time, a BMW Remote Engine Start Unit may be available for purchase (depending on your vehicle model and country of residence). Please contact your local BMW center to inquire about availability for your vehicle.
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BMW Car Data refers to so called telematics data that is sent by your vehicle to BMW servers and saved there in line with BMW ConnectedDrive Services. You are able to allow third parties to access BMW Car Data. You can revoke this access grant at any time. A Car Data archive can be requested at any time.
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If you have activated the "Community Data" data transmission, your driving and usage data will be added in anonymised form to a worldwide data pool for BMW i drivers. Only on the basis of this data pool is it possible to determine meaningful reference values. Your data are subject to strict data protection provisions and cannot be viewed or evaluated publicly.
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