BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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For some trips, a "Last Trip Summary" card will be presented at the top of the "Activity" tab shortly after completion of the trip. Tapping on this card reveals trip details such as the trip time, fuel consumption, and more. This feature is available for trips of 5 kilometers (3.1 miles) or more in length, and the app’s location access must be set to "Always" before the trip. Additionally, to ensure your trip data is captured, your phone must be connected to your vehicle via USB with the app launched on your phone. Or, if connecting via Bluetooth in newer vehicles, the "Apps" option must be selected when initiating the Bluetooth pairing. Be sure to keep your phone connected to your vehicle until the vehicle gear is changed to "Park".
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No, only the “Connected Package Plus (SA 6C2)” is available for the “Live Cockpit Plus (SA 6U2)”. Additional Services can be booked in the BMW ConnectedDrive Store. Services are offered as single options and as “Connected Packages”.  
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The Digital Key can be installed on your compatible smartphone. The smartphone then adapts the car key’s functions. After unlocking the door and entering the vehicle the motor can be started by pressing the start button, provided the smartphone is placed in the front tray. It is possible to activate several Digital Keys on your smartphone in order to unlock and start more than one BMW.  To share the Digital Key with friends and family the service “Digital key for5” must be purchased in the BMW ConnectedDrive Store.  
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No, only the “Connected Package Professional (SA 6C3)” is available for the “Live Cockpit Professional (SA 6U3)”. Additional Services can be booked in the BMW ConnectedDrive Store. Services are offered as single options and as “Connected Packages”.  
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Not during the first year, since one owner key is included for one year. After the first year the service “Digital Key for5” must be booked in order to renew the Digital Key subscription. You will then receive five additional keys to share with friends and family.
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The free-standing value gives the figure for the last journey. The comparison chart shows the average values of your own BMW i against those of the BMW i community. There is only one average value for your own vehicle. To provide a better basis for comparison, there is an upper and a lower limit within the community.
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The "Activity" tab displays a list of your upcoming trips, including trips you’ve manually entered, trips shared from other apps, trips pulled from your calendar (if calendar access is enabled on the "Settings" page), and predicted trips. Trips you’ve saved for later will also appear on the "Activity" tab.
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By triggering a charging timer, the function ensures that the interior of the vehicle is automatically adjusted to the preset temperature at the programmed departure time. The performance of this function depends on the battery power level that is actually available.
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A European law for the introduction of a mandatory EU eCall in all new vehicle types as of 31.03.2018 was adopted by the EU Council and the EU Parliament in April 2015. Accordingly, effective 31.3.2018 BMW Group will implement a 112-based eCall in-vehicle systems in all vehicles that need a new type approval from 03/2018 onwards
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With Real Time Traffic Information (RTTI) you will receive information on the location and the duration of traffic incidents, almost in realtime. Among others, this Information comes from GPS-Velocitydata of other mobile devices and road users. This enables you to profit from reportings on the current traffic situation on highways, expressways, rural roads and important innercity roads. Provided a traffic incident is detected, or following you confirmation in the navigation system, you are efficiently redirected in order to reach your destination as soon as possible.
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An overview of countries where it is possible to use BMW ConnectedDrive can be found on the BMW webpage under the paragraph "Legal Information/Data Privacy". "Legal Information/Data Privacy" is categorised into three different equipment options Under the respective menu point "Service Availablilty" all countries are listed in which your BMW's services are available. Concerning all three equipment options the eCall as well as the Intelligent eCall (Based on equipment option) are available in many european countries. The services TeleServices, Concierge Service, BMW Online and Remote Services are available in every european GSM mobile network. Traffic information in real-time: Real Time Traffic Information is available in Germany, Austria, Italy, France, Switzerland, Belgium, Netherlands, Great Britian, Ireland, Spain, Portugal, Sweden, Denmark and Norway. V+ Info is available in Germany, Great Britian, France, Italy and the Netherlands. The service "Internet" is only available in the country of purchase.
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At lower zoom levels, reasons of clarity mean that many individual Charging stations are shown as one single marker. The number indicates how many Charging stations are located in this area. At higher zoom levels, these figures are displayed as individual Charging stations.
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You can also send points of interest from Google Maps to another vehicle. To do this, enter the user name of the person to whom you wish to send the point of interest in the field "BMW Assist / BMW ConnectedDrive user name". If you are using the new Google Maps you need to add the respective vehicle to your Google account in the "Car or GPS device" page of the Send to car feature.
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In order to find out which third-party apps can be used in your BMW, go to the "Hub" tab and then "Apps" in the BMW Connected app for more information. iOS and Android differ in third party app availability.  Depending on the manufacturer and the construction date of the vehicle the smartphone can be connected to the vehicle via Snap-In, Bluetooth or USB.   
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The app uses an algorithm that looks at the frequency, duration, and time of day that you visit your destinations. When it detects certain patterns it labels destinations automatically as "Home" or "Work".
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For reasons of security, the remote functions must be enabled and a security question together with a reply specified in order to use the charging profiles. You can edit both of these details in the Settings menu.
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The public interoperable Union-wide eCall service (EU eCall) based on the single European emergency call number 112 and third party service supported eCall systems (BMW Intelligent Emergency Call) can coexist provided that the measures necessary to ensure continuity in the provision of the service to the consumer are adopted. In order to ensure continuity of the EU eCall in all Member States throughout the lifetime of the vehicle and to guarantee that the EU eCall is always automatically available, all vehicles should be equipped with the EU eCall, regardless of whether or not a vehicle owner opts for the BMW Intelligent Emergency Call. Consumers should be provided with a realistic overview of the EU eCall and of the BMW Intelligent Emergency Call as well as comprehensive and reliable information regarding any additional functionalities or services linked to the BMW Intelligent Emergency Call on offer, and regarding the level of service to be expected with the purchase of the BMW Intelligent Emergency Call and the associated cost. The EU eCall is a public service of general interest and should therefore be accessible free of charge to all consumers. Where provided, the BMW Intelligent Emergency Call should always remain optional for consumers.
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No, the BMW Connected App can also display current traffic conditions and considers these when planning your journey and sending out time to leave push notifications.
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These two details correspond to the driving mode in your vehicle and indicate the range when you select the relevant driving mode on the basis of the current battery capacity level.
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Using this slider control, you can simulate a charging level of the battery in your BMW eDrive other than the current level and recalculate the range on the basis of this altered setting.
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