BMW ConnectedDrive

BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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With the service news on your personal fields of interest can be displayed in the vehicle. Receive selected news from blogs, websites or from certain news magazine areas. You can select up to 20 different news feeds at once. In order to do so access the BMW ConnectedDrive Portal and select "Remote Cockpit" then "Control" and "New Newsfeed" and enter the internet adress of the newsfeed in the line "URL". Following this, select a name for the newsfeed and press "Save".
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Select the "Vehicle" tab to access the remote services available for your vehicle. Then, tap on the service you wish to activate, and confirm your selection on the pop-up message that appears.
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During an active navigation process you will see "RTTI" in the lower status field on the navigation screen. The status field easily be displayed/ faded out by pressing the iDrive Controller.
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For BMW ConnectedDrive Services the vehicle's pre-installed SIM-card is used. Before the vehilce is delivered to you the SIM-card and your ordered BMW ConnectedDrive Services are already activated. You can therefore use all BMW ConnectedDrive Services you have ordered and do not require personalization upon reception of your BMW. Services that do not require personalization include the Intelligent eCall, BMW TeleServices, Concierge Service, Real Time Traffic Information, Internet, Online Entertainment and many BMW Online applications. All personalization and vehicle settings can be made in the BMW ConnectedDrive Portal. Once the settings are active you can use the Remote Services or configure your e-mail accounts for BMW Online Office, for example. If you purchase additional services in the BMW ConnectedDrive Store you are able to use most of these services immediately after ordering them. Some services, such as Remote Services, must be activated in the BMW ConnectedDrive Portal prior to use.
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The password has been entered incorrectly too often. Request a new password via the login page on the BMW ConnectedDrive Internet portal (www.bmw-connecteddrive.nsc) > Request contact. The new password will be sent to the mobile phone number registered in your contract.
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Owners of BMW electric and hybrid vehicles can heat or cool their vehicles from the app. For certain other vehicles, while a remote engine start function is not available in the app at this time, a BMW Remote Engine Start Unit may be available for purchase (depending on your vehicle model and country of residence). Please contact your local BMW center to inquire about availability for your vehicle.
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The reception of traffic information can be activated/deactivated manually. To do so select "Navigation" in the main menu. Under "Map" select "Traffic information". Traffic information is received by activating the menu point "Receive traffic information". The traffic flow can be visually displayed on the map by selecting "Traffic information" - "Traffic information map". The displayed colours on the map represent the following conditions: Green - No traffic incidents Yellow - Heavy traffic Orange - Slow-moving traffic Red - Traffic jam Black - Route closed. Provided route guidance is active, traffic information will be displyed as red symbols on your route. Using the menu point "Traffic information" detailed information regarding traffic incidents can be found. Traffic information marked grey does not concern your current route.
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Once your vehicle has been added in the app, you can see a list of remote features available for your vehicle by tapping on the "Info" tab on the "Vehicle" screen. Newer vehicles (2014 and beyond) are compatible with the greatest number of app features. However, some features are model-specific and won’t be visible to all users (e.g., charging stats for electric vehicles). Therefore, your experience with the app may differ from one vehicle to another. An active BMW ConnectedDrive subscription is required in order to use most app features. Please visit www.bmw-connecteddrive.com to renew or add a subscription.
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The vehicle has to be ready to receive data before a service that has been booked can be set up inside. If your BMW is not able to establish a mobile network connection, there may be delays in setting up a newly booked service.
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This function enables you to dictate e-mail and/or text messsages while driving. Through the dictation function and the offboard speech recognition provided by Nuance® your spoken messages are transformed into text and allow you to remain focused on the road while driving. The dictation function can be booked via the BMW ConnectedDrive Store in the vehicle or on the internet in the BMW ConnectedDrive Portal. In the vehcile the function can be found via the "Office" menu and transforms your dictation into a written message, that can directly be sent as an e-mail and/or text message from the vehicle.
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Telematics data for the European region are stored at BMW's own computer centres in Europe.
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No, as it is already included with the navigation.
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If your vehicle has BMW ConnectedDrive / BMW Connected, you will automatically have Teleservices – free of charge. All you have to do: give your preferred Service Partner and enter your customer data in the BMW ConnectedDrive / BMW Connected customer portal.
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Teleservices never transmits customer data. Only vehicle data that relates to the state of the car and protects your safety is transmitted. Data processed or stored depends on the particular service provided. The data transmitted depends on the technical capabilities of the vehicle and may vary depending on your vehicle model. Teleservice Call • Vehicle identification number (VIN) • Technical data such as service information concerning wear on parts (e.g. brake pads and oil) • Vehicle-status information such as check-control notifications or the battery-charge status BMW / MINI Roadside Assistance In the event of a breakdown all relevant data about your vehicle such as • Vehicle identification number (VIN), • Condition based service (CBS) data (e.g. next vehicle inspection date or the status of the brakes), check-control messages (CCM, e.g. tire pressure), battery voltage • Your current location will be sent to the Mobile Service once you accept the data transfer Service Partner Management • The Vehicle identification number (VIN) will be sent to BMW to link your vehicle to your preferred Service Partner Data transmitted to 3rd parties: To help warn other road users of an incident and potential changes in traffic, anonymized data from a Roadside Assistance call (current location and alert) may be transferred to 3rd party traffic providers. No personal information is included with this data.
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The ConnectedDrive services basic features contain the technical capability for the vehicle to use a variety of individual functions.
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Vehicle related data shall only be used to provide the service and shall be retained until all procedures have been completed. All data processed in BMW IT system, will be automatically deleted after 12 weeks.
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Vehicle information, so that the support can provide the map update manually in the case of an error.
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After performing a remote command from the app (e.g., locking the doors), it typically takes 30-60 seconds for your vehicle to carry out that command due to a thorough verification process. This process may take longer for older vehicles.
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In order to see which services are available for your vehicle you must first add your vehicle to your BMW ConnectedDrive account. Following this you will be able to see all available services as well as the corresponding prices and runtimes in the BMW ConnectedDrive Store.
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