If you are repeatedly seeing failure messages when trying to perform remote commands, you may need to refresh your vehicle’s data connection or renew your BMW ConnectedDrive subscription. First, to refresh your data connection, follow these steps:
• Navigate to the "ConnectedDrive" menu on your in-car screen
• Press the "Option" button on your iDrive controller
• Select the option labeled "Update BMW Services" (it may also be labeled "Update BMW Assist" or something similar, depending on your vehicle model)
• Wait for the "Transferring data…" status message to change to "Data transfer completed" (this may take several minutes), then press "OK"
• On your phone, log out of the BMW Connected app from the "Profile" screen under the "More" tab, then log back in using your BMW ConnectedDrive username and password
Remote commands should now be working normally (please note that it typically takes 30-60 seconds for commands to be carried out successfully). However, if there still appears to be an issue, it’s possible that your ConnectedDrive subscription has expired. Please visit www.bmw-connecteddrive.com to renew or add a subscription.
Teleservices never transmits customer data. Only vehicle data that relates to the state of the car and protects your safety is transmitted. Data processed or stored depends on the particular service provided.
The data transmitted depends on the technical capabilities of the vehicle and may vary depending on your vehicle model. Teleservice Call
• Vehicle identification number (VIN)
• Technical data such as service information concerning wear on parts (e.g. brake pads and oil)
• Vehicle-status information such as check-control notifications or the battery-charge status
BMW / MINI Roadside Assistance
In the event of a breakdown all relevant data about your vehicle such as
• Vehicle identification number (VIN),
• Condition based service (CBS) data (e.g. next vehicle inspection date or the status of the brakes), check-control messages (CCM, e.g. tire pressure), battery voltage
• Your current location will be sent to the Mobile Service once you accept the data transfer
Service Partner Management
• The Vehicle identification number (VIN) will be sent to BMW to link your vehicle to your preferred Service Partner
Data transmitted to 3rd parties:
To help warn other road users of an incident and potential changes in traffic, anonymized data from a Roadside Assistance call (current location and alert) may be transferred to 3rd party traffic providers. No personal information is included with this data.
For some trips, a "Last Trip Summary" card will be presented at the top of the "Activity" tab shortly after completion of the trip. Tapping on this card reveals trip details such as the trip time, fuel consumption, and more. This feature is available for trips of 5 kilometers (3.1 miles) or more in length, and the app’s location access must be set to "Always" before the trip. Additionally, to ensure your trip data is captured, your phone must be connected to your vehicle via USB with the app launched on your phone. Or, if connecting via Bluetooth in newer vehicles, the "Apps" option must be selected when initiating the Bluetooth pairing. Be sure to keep your phone connected to your vehicle until the vehicle gear is changed to "Park".
You will be able to reach a better recgonition rate of your dictation function. You can hereby optimize the use of the system by including frequently used terms such as names from your address book or technical terms. The transmitted data is immediately available in the vehicle after the import is completed. Every new import replaces already existing data. You can therefore only use the last transmitted data.
For iOS and Android users this can be done by connecting your smartphone to the car. For Android the Connected app first needs to be opened, for iOS this is not necessary. Then, open the respective third party app on your phone to use the app in your vehicle. Please note that for iOS devices a confirmation is required on the mobile device to start the third party app. Your BMW will need to be equipped with BMW Apps Interface to be able to use this feature. In addition there is the option of direct to car music streaming (BMW Online Entertainment). This provides a subscription with unlimited data within your BMW to a choice of music provider (currently Deezer or Napster). To see if this is available for your BMW please visit the BMW ConnectedDrive Store at www.bmw-connecteddrive.nsc.
Your BMW has integrated sensors that will send out the eCall if needed. For example, if an airbag is activated, an audio connection to to the BMW ConnectedDrive Emergency Call Center is automatically established. The hereby transmitted data shows your current position and allows to indicate the severity of the accident. The information is transmitted to the next rescue coordination centre, in order to provide help as quickly as possbile.
You have activated the override timer function in your vehicle. This cancels all the setting for the charging timer in My BMW ConnectedDrive and in your BMW eDrive. In order to reactivate your settings for the charging timer and off-peak charging times, you must deactivate the override timer.
BMW recommends that every customer should test the manual emergency call once by pressing the emergency call button. A voice connection to the BMW Call Centre is established. Safety reasons mean that you cannot terminate the voice connection yourself. Inform the person you are talking to that this is a test call. If you do not respond to the Call Centre agent’s questions, he/she will assume that there is an emergency situation and will inform the nearest emergency services unit of an accident.
The function "Charge immediately" cancels all the settings of the existing charging timer, which would prevent the vehicle being charged immediately. The charging cycle is started immediately. Cancellation of the setting also excludes any off-peak charging times. In order to apply these times again, you will have to reset or reactivate them manually via the function "Configure off-peak charging times".
Within approximately 30 seconds of performing a remote command, a horizontal bar should appear at the bottom of the "Vehicle" screen confirming the status of your command. You can also view your remote command history at any time by tapping on the "History" link located at the bottom of the "Vehicle" screen.
Once your vehicle has been added in the app, you can see a list of remote features available for your vehicle by tapping on the "Info" tab on the "Vehicle" screen.
Newer vehicles (2014 and beyond) are compatible with the greatest number of app features. However, some features are model-specific and won’t be visible to all users (e.g., charging stats for electric vehicles). Therefore, your experience with the app may differ from one vehicle to another.
An active BMW ConnectedDrive subscription is required in order to use most app features. Please visit www.bmw-connecteddrive.com to renew or add a subscription.
A port number is part of the network address, under which the respective e-mail servicer can be reached on the Internet. The services and functions of a server are assigned to unique port numbers. To enable these functions to be used, the correct port must be set for the respective function in the e-mail program being used. Please ask your e-mail provider for the specific port number if the preset values do not function.
Provided other road users need help quickly, you are able to acitvate the manual eCall yourself. Using voice connection the current GPS-Data of your vehicle is transmitted to the BMW ConnectedDrive Emergency Call Centre. The automatic eCall transmits the exact GPS-Data as well as the direction of travel of your BMW. Additionally, the BMW ConnectedDrive Emergency Call Center will receive your vehicle identification number and then colour of your BMW. From September 2008 onwards additional information such as the activation of the airbag, the impact side, the number of passengers and, dependant on the model, a potential roll-over of the vehicle are also transmitted. Based on this information fast and specific help can be provided.
Once the customer has activated remote services on the ConnectedDrive Portal or the Connected App, he can use remote services using a smartphone application, using the ConnectedDrive Portal or by making a phone call to a call center.
To use the smartphone app the customer needs to download the app via the platform’s app store and initialize the app accordingly.