To be able to use BMW CarData your service partner need to make use of BMW CarData. This requires a technical system link to BMW CarData. As soon as this has been installed, third parties can request release of your telematics data. The portal for third parties explains in detail how this works. Please direct your workshop to the following portal: https://aos.bmwgroup.com/
You can completely deactivate the transfer of telematics data between your vehicle and BMW servers if you wish.
Technically speaking, this involves deactivating the SIM card installed in the vehicle, thus making it impossible to transfer telematics data from and to the vehicle.
If you deactivate the SIM card, the "Intelligent Emergency Call" and all other ConnectedDrive services will not work any more either.
Please contact your BMW partner to deactivate the SIM card.
In order to find out which third-party apps can be used in your BMW, go to the "Hub" tab and then "Apps" in the BMW Connected app for more information. iOS and Android differ in third party app availability. Depending on the manufacturer and the construction date of the vehicle the smartphone can be connected to the vehicle via Snap-In, Bluetooth or USB.
With Real Time Traffic Information (RTTI) you will receive information on the location and the duration of traffic incidents, almost in realtime. Among others, this Information comes from GPS-Velocitydata of other mobile devices and road users. This enables you to profit from reportings on the current traffic situation on highways, expressways, rural roads and important innercity roads. Provided a traffic incident is detected, or following you confirmation in the navigation system, you are efficiently redirected in order to reach your destination as soon as possible.
Once your vehicle has been added in the app, you can see a list of remote features available for your vehicle by tapping on the "Info" tab on the "Vehicle" screen.
Newer vehicles (2014 and beyond) are compatible with the greatest number of app features. However, some features are model-specific and won’t be visible to all users (e.g., charging stats for electric vehicles). Therefore, your experience with the app may differ from one vehicle to another.
An active BMW ConnectedDrive subscription is required in order to use most app features. Please visit www.bmw-connecteddrive.com to renew or add a subscription.
For iOS and Android users this can be done by connecting your smartphone to the car. For Android the Connected app first needs to be opened, for iOS this is not necessary. Then, open the respective third party app on your phone to use the app in your vehicle. Please note that for iOS devices a confirmation is required on the mobile device to start the third party app. Your BMW will need to be equipped with BMW Apps Interface to be able to use this feature. In addition there is the option of direct to car music streaming (BMW Online Entertainment). This provides a subscription with unlimited data within your BMW to a choice of music provider (currently Deezer or Napster). To see if this is available for your BMW please visit the BMW ConnectedDrive Store at www.bmw-connecteddrive.nsc.
The public interoperable Union-wide eCall service (EU eCall) based on the single European emergency call number 112 and third party service supported eCall systems (BMW Intelligent Emergency Call) can coexist provided that the measures necessary to ensure continuity in the provision of the service to the consumer are adopted.
In order to ensure continuity of the EU eCall in all Member States throughout the lifetime of the vehicle and to guarantee that the EU eCall is always automatically available, all vehicles should be equipped with the EU eCall, regardless of whether or not a vehicle owner opts for the BMW Intelligent Emergency Call.
Consumers should be provided with a realistic overview of the EU eCall and of the BMW Intelligent Emergency Call as well as comprehensive and reliable information regarding any additional functionalities or services linked to the BMW Intelligent Emergency Call on offer, and regarding the level of service to be expected with the purchase of the BMW Intelligent Emergency Call and the associated cost.
The EU eCall is a public service of general interest and should therefore be accessible free of charge to all consumers.
Where provided, the BMW Intelligent Emergency Call should always remain optional for consumers.
Within approximately 30 seconds of performing a remote command, a horizontal bar should appear at the bottom of the "Vehicle" screen confirming the status of your command. You can also view your remote command history at any time by tapping on the "History" link located at the bottom of the "Vehicle" screen.
Teleservices never transmits customer data. Only vehicle data that relates to the state of the car and protects your safety is transmitted. Data processed or stored depends on the particular service provided.
The data transmitted depends on the technical capabilities of the vehicle and may vary depending on your vehicle model. Teleservice Call
• Vehicle identification number (VIN)
• Technical data such as service information concerning wear on parts (e.g. brake pads and oil)
• Vehicle-status information such as check-control notifications or the battery-charge status
BMW / MINI Roadside Assistance
In the event of a breakdown all relevant data about your vehicle such as
• Vehicle identification number (VIN),
• Condition based service (CBS) data (e.g. next vehicle inspection date or the status of the brakes), check-control messages (CCM, e.g. tire pressure), battery voltage
• Your current location will be sent to the Mobile Service once you accept the data transfer
Service Partner Management
• The Vehicle identification number (VIN) will be sent to BMW to link your vehicle to your preferred Service Partner
Data transmitted to 3rd parties:
To help warn other road users of an incident and potential changes in traffic, anonymized data from a Roadside Assistance call (current location and alert) may be transferred to 3rd party traffic providers. No personal information is included with this data.
The vehicle has to be ready to receive data before a service that has been booked can be set up inside. If your BMW is not able to establish a mobile network connection, there may be delays in setting up a newly booked service.
The BMW ConnectedDrive basic services "intelligent emergency call" and "Teleservices" can be deactivated by any BMW Service Partner. This will also deactivate the SIM card with which the vehicle has been fitted, so that no data transfer from or to the vehicle will be possible. However, this also means that the vehicle's emergency call function that transfers the vehicle position data to the BMW ConnectedDrive emergency call centre will not work for all other ConnectedDrive services, the rule is that no telematics data are transferred as long as the customer does not actively use the service.
BMW CarData will regularly or directly inform you about certain processes and activities. If, for example, you request a BMW CarData archive, you will be notified as soon as the BMW CarData archive prepared is available for downloading. Some notifications are mandatory, while others are optional.
We inform you on existing data releases from BMW Car Data for enabled third parties. In line with this you are able to manage data releases in case a previous owner has not deactivated existing data releases for example.
BMW only collects, stores and uses telematics data transferred to BMW servers within the scope of current statutory regulations. Telematics data are only processed and used where this is required to substantiate, design the content or amend the contractual relationship (inventory data) and to make use of or invoice the various services (usage data). Telematics data required for appropriate invoicing of services (invoicing data) may be stored and used by BMW after the usage period and until the invoice has been settled. Certain data may also be stored for longer in anonymised form.
Yes. The following data which under certain circumstances may have been transferred are not available: Data transferred anonymised from the vehicle to BMW servers as a part of providing BMW ConnectedDrive services (e.g. data for RTTI), technical parameters for internal quality assurance (e.g. Diag codes), internal technical parameters for problem analyses in the event of customer complaints as well as data which are classified as being not public, protected, intellectual property of the BMW Group.
The transfer of information for the location and identification of vehicles only takes place as part of the active use of services by the customer, irrespective of whether the service request has been made manually or automatically, for example as an intelligent emergency call.