BMW ConnectedDrive

BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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You can travel to your local BMW service partner. If you have the USB Map Update service, your service partner can provide you with the newest navigation map update.
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Within approximately 30 seconds of performing a remote command, a horizontal bar should appear at the bottom of the "Vehicle" screen confirming the status of your command. You can also view your remote command history at any time by tapping on the "History" link located at the bottom of the "Vehicle" screen.
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If you are managing several vehicles in your user account, the data will be sent to the "preferred" vehicle.
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BMW CarData notifications via email and SMS are purposely only sent between 08:00 and 22:00. In contrast, BMWInfo notifications are sent directly to the vehicle without a time delay. 
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Generally the services are directly available in the vehicle after the purchase. However, there are exceptions if at the time when the trigger (store purchase) arrives at the vehicle, the connection to the vehicle can’t be established (e.g. the vehicle is in the underground). In this case the trigger has to be activated manually by the customer by updating the services through the CD menu.
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For iOS and Android users this can be done by connecting your smartphone to the car. For Android the Connected app first needs to be opened, for iOS this is not necessary. Then, open the respective third party app on your phone to use the app in your vehicle. Please note that for iOS devices a confirmation is required on the mobile device to start the third party app. Your BMW will need to be equipped with BMW Apps Interface to be able to use this feature. In addition there is the option of direct to car music streaming (BMW Online Entertainment). This provides a subscription with unlimited data within your BMW to a choice of music provider (currently Deezer or Napster). To see if this is available for your BMW please visit the BMW ConnectedDrive Store at www.bmw-connecteddrive.nsc.
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First select the vehicle to which you wish to send a message in the "My Info" menu. In the next step, write a message and send it. Alternatively, you can also send a point of interest to your vehicle. Enter your search term and select the desired destination.
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BMW ConnectedDrive Services are flexibly bookable depending on your needs. Many basic services such as the Intelligent eCall are usuable for an unlimited period of time upon purchase of a new BMW. For example, if you order BMW ConnectedDrive Services ex-factory, BMW will be active for 36 months. After this time period services can be booked in the BMW ConnectedDrive Store with a runtime of 12 months. Provided your BMW possesses the required basic equipment it is possbile to purchase BMW ConnectedDrive Services in the vehicle via the ConnectedDrive Store. Prices for all services are displayed comprehensively in the BMW ConnectedDrive Store and depend on the respective runtime.
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A personal adviser takes your calls 365 days a year, around the clock. "Concierge Services" are exclusively available for use in the car. To initiate an enquiry, select: CONNECTEDDRIVE/CONCIERGE SERVICE. A voice connection to the BMW Call Centre is established, and within a few seconds you will be connected to an agent, who will be glad to assist you with tasks such as searching for points of interest. Use of the information service is free of charge for BMW ConnectedDrive customers. You do not incur any connection charges.
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In older vehicles the number of messages is limited. If you have reached the maximum number of messages, a new message will overwrite the oldest one.
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When emails are retrieved using the function "BMW Online" in the vehicle, data is transmitted via a BMW server. When emails are retrieved via the BMW iDrive menu point "Office" data is transmitted via your smartphone.
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There is no separate SA code in the CD Store. USB Map Update is declared as "USB Map Update" in the store. Prices and runtimes depend on the market.
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Above the navigation map it is shown that new information is downloading. Afterwards the customer can check which version of the map was installed.
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An overview of countries where it is possible to use BMW ConnectedDrive can be found on the BMW webpage under the paragraph "Legal Information/Data Privacy". "Legal Information/Data Privacy" is categorised into three different equipment options Under the respective menu point "Service Availablilty" all countries are listed in which your BMW's services are available. Concerning all three equipment options the eCall as well as the Intelligent eCall (Based on equipment option) are available in many european countries. The services TeleServices, Concierge Service, BMW Online and Remote Services are available in every european GSM mobile network. Traffic information in real-time: Real Time Traffic Information is available in Germany, Austria, Italy, France, Switzerland, Belgium, Netherlands, Great Britian, Ireland, Spain, Portugal, Sweden, Denmark and Norway. V+ Info is available in Germany, Great Britian, France, Italy and the Netherlands. The service "Internet" is only available in the country of purchase.
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It is needed for the support to provide the map update manually in a case of an error.
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On the "Vehicle" tab, the app displays various indicators of your vehicle's current status, such as the fuel level, drivable range, and door lock status. If you have a newer vehicle, in many cases this status information will update automatically to reflect the status of your vehicle after its last use. If this normally occurs for you but the updates have suddenly stopped, there may have been a temporary service outage. Please check again after your next drive. If your vehicle's status information never automatically updates in the app, your vehicle may not be compatible with the auto-update feature. In this case, connecting your phone to your vehicle via USB while driving will ensure that the latest status information gets displayed in the app upon exiting your vehicle.
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The import of BMW Routes is a function exclusively for BMW ConnectedDrive customers. In the menu "NAVIGATION/SAVED TRIPS" you can "Import trips" via BMW Online or from a USB device.
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In the vehicle you will find your newsfeeds including a read aloud function under "My News".
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No. If you no longer wish to use BMW CarData, you can carry out a BMW CarData reset in the BMW ConnectedDrive customer portal. 
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If you select this option, the map will only show those Charging stations that are registered as ChargeNow Charging stations. ChargeNow Charging stations offer you special conditions and services.
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