BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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A personal adviser takes your calls 365 days a year, around the clock. "Concierge Services" are exclusively available for use in the car. To initiate an enquiry, select: CONNECTEDDRIVE/CONCIERGE SERVICE. A voice connection to the BMW Call Centre is established, and within a few seconds you will be connected to an agent, who will be glad to assist you with tasks such as searching for points of interest. Use of the information service is free of charge for BMW ConnectedDrive customers. You do not incur any connection charges.
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Not during the first year, since one owner key is included for one year. After the first year the service “Digital Key for5” must be booked in order to renew the Digital Key subscription. You will then receive five additional keys to share with friends and family.
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The Web Radio function from the older BMW Connected Classic app is not included in BMW Connected. However, you can still listen to radio stations from around the world in your BMW via one of the compatible third-party apps listed on the "Hub" tab (e.g., TuneIn Radio).
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Yes. In the BMW Online Office menu a loud speaker symbol will appear in the functions tab next to the email.
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You will be able to reach a better recgonition rate of your dictation function. You can hereby optimize the use of the system by including frequently used terms such as names from your address book or technical terms. The transmitted data is immediately available in the vehicle after the import is completed. Every new import replaces already existing data. You can therefore only use the last transmitted data.
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No, as it is already included with the navigation.
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A4A Apps are the usual iOS or Android apps offered in the Apple AppStore or Google PlayStore from partners like Spotify, TuneIn, Napster, Deezer etc. which integrated a BMW software library to be able to connect to our vehicles. Those apps are still running on the iPhone or Android phone and are presented in the BMW iDrive system. As BMW driver you can use all these services safely and conveniently in the usual way, via the iDrive Controller.
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In older vehicles the number of messages is limited. If you have reached the maximum number of messages, a new message will overwrite the oldest one.
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You can travel to your local BMW service partner. If you have the USB Map Update service, your service partner can provide you with the newest navigation map update.
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Within approximately 30 seconds of performing a remote command, a horizontal bar should appear at the bottom of the "Vehicle" screen confirming the status of your command. You can also view your remote command history at any time by tapping on the "History" link located at the bottom of the "Vehicle" screen.
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With Real Time Traffic Information (RTTI) you will receive information on the location and the duration of traffic incidents, almost in realtime. Among others, this Information comes from GPS-Velocitydata of other mobile devices and road users. This enables you to profit from reportings on the current traffic situation on highways, expressways, rural roads and important innercity roads. Provided a traffic incident is detected, or following you confirmation in the navigation system, you are efficiently redirected in order to reach your destination as soon as possible.
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For iOS and Android users this can be done by connecting your smartphone to the car. For Android the Connected app first needs to be opened, for iOS this is not necessary. Then, open the respective third party app on your phone to use the app in your vehicle. Please note that for iOS devices a confirmation is required on the mobile device to start the third party app. Your BMW will need to be equipped with BMW Apps Interface to be able to use this feature. In addition there is the option of direct to car music streaming (BMW Online Entertainment). This provides a subscription with unlimited data within your BMW to a choice of music provider (currently Deezer or Napster). To see if this is available for your BMW please visit the BMW ConnectedDrive Store at www.bmw-connecteddrive.nsc.
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No, only the “Connected Package Plus (SA 6C2)” is available for the “Live Cockpit Plus (SA 6U2)”. Additional Services can be booked in the BMW ConnectedDrive Store. Services are offered as single options and as “Connected Packages”.  
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This function enables you to dictate e-mail and/or text messsages while driving. Through the dictation function and the offboard speech recognition provided by Nuance® your spoken messages are transformed into text and allow you to remain focused on the road while driving. The dictation function can be booked via the BMW ConnectedDrive Store in the vehicle or on the internet in the BMW ConnectedDrive Portal. In the vehcile the function can be found via the "Office" menu and transforms your dictation into a written message, that can directly be sent as an e-mail and/or text message from the vehicle.
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It is possible to use many services abroad in English. An overview of countries where this is possible can be found on the BMW webpage under the paragraph "Legal Information/Data Privacy".
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When emails are retrieved using the function "BMW Online" in the vehicle, data is transmitted via a BMW server. When emails are retrieved via the BMW iDrive menu point "Office" data is transmitted via your smartphone.
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Get information about the vehicle surrounding, e. g. during bad weather conditions (rain, storms, thunders, etc.) Check if the vehicle is blocked by other cars at your parking spot
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BMW CarData notifications via email and SMS are purposely only sent between 08:00 and 22:00. In contrast, BMWInfo notifications are sent directly to the vehicle without a time delay. 
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No, only the “Connected Package Professional (SA 6C3)” is available for the “Live Cockpit Professional (SA 6U3)”. Additional Services can be booked in the BMW ConnectedDrive Store. Services are offered as single options and as “Connected Packages”.  
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Generally the services are directly available in the vehicle after the purchase. However, there are exceptions if at the time when the trigger (store purchase) arrives at the vehicle, the connection to the vehicle can’t be established (e.g. the vehicle is in the underground). In this case the trigger has to be activated manually by the customer by updating the services through the CD menu.
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