BMW ConnectedDrive

BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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BMW Apps (Part of SA 6AK) integrates 3rd party applications for your smartphone (Apple iOS or Android) into your vehicle.
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In the vehicle, select "ConnectedDrive" to find a list of all available smartphone apps supported by the function "BMW Apps". Select one of the displayed apps to use the app in the vehicle.
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Yes, different Bluetooth functions can be active at the same time. After the smartphone is successfully paired, select the connected device under “Mobile devices” and activate or deactivate the respective functions, such as “Telephone”, “Bluetooth-Audio” or “Apps”.  
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You are able to choose your own BMW Service Partner. Commonly this is the BMW partner who old the vehicle. The BMW Service Partner is registered in the system and is notified by the TeleService Call on service needs of your BMW.
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For reasons of convenience and security, the one-off entry of your means of payment for bookings in the BMW ConnectedDrive Store is only possible in the customer portal. Inside the vehicle you access the details recorded via a secure data connection.
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In order to receive a security token in the vehicle, the vehicle must have a sufficient mobile network connection.  
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For security reasons, the security token is only valid for four hours. Once a new security token is requested previously requested tokens become invalid. Therefore it is not recommended to request several tokens within a short period of time.
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The planned routes are saved in your BMW Online profile and can be imported into the vehicle. Follow these instructions to do so: 1. Select "Navigation" in the main menu. From the map view push the iDrive Controller to the left twice to get to the navigation menu. 2. In the navigation menu select "Saved trips" and "Import trips". 3. You will then be connected with "BMW Online" and can select the desired route under "My routes". 4. The route will now be imported into your BMW and can be started via the navigation menu. Imported routes are saved in your BMW.
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The data are usually generated in the vehicle, i.e. within the framework of using BMW ConnectedDrive services. 
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In case you have already created a driver profile in your vehicle, which is however not active yet - meaning you are driving in "guest" mode - you must first activate the profile. Following this return to the ConnectedDrive Store and continue with the purchase.
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Your car display screen will only show the menu item "BMW Apps" if the car is fitted with the required option (SA 6AK or 6NR). Please ask your dealer for details as to whether the option can be retrofitted in your car.
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The BMW Connected application functions are located under the menu command "BMW Apps". In order for the functions to be displayed, your smartphone must be connected with your BMW, and the BMW Connected application must be running. If you are using an Android smartphone, ensure that the [accessory mode] under [ConnectedDrive] [BMW Apps] [connection assistant] has been activated after connecting the smartphone with the vehicle. Provided that an upcoming meeting is saved in the BMW Connected App, the vehicle will show a welcome screen including navgation to destination and the option of calling or messaging participants on the estimated time of arrival.
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Telematics data are transmitted from the vehicle to a server operated by BMW using a secure connection on a private sub-network of a mobile service provider that is only accessible tor BMW vehicles. This does not require the customer to have a private mobile phone, as communication takes place via a SIM card installed in the vehicle at the factory. 
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BMW ConnectedDrive Driver Profiles save individual settings upon leaving the vehicle, connects these to the used car key and reactivates these settings when the vehicle is unlocked with the same key.
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Depending on the use of ConnectedDrive services by the driver, the vehicle usually takes this decision itself. Moreover, BMW can explicitly trigger the transfer of telematics data to BMW servers for rendering ConnectedDrive services. Once your vehicle has transmitted telematics data to BMW, you can retrieve the currently saved telematics data for your BMW from the BMW CarData data archive. If no data has been transmitted, no entries will be shown in the data archive. This may apply, for example, to older vehicles without active teleservices.
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Not all the attributes listed are available for all vehicles. For example, the sun roof status is only relevant for your vehicle if it has a sun roof. If this is not the case, the corresponding attribute for your vehicle is set to the value NOT AVAILABLE.
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You can also use your access data to My BMW ConnectedDrive on the Internet when you are in your vehicle to operate BMW ConnectedDrive services that work with your personal data. To obtain a faster yet equally safe login inside the vehicle, you can create a short vehicle login (alias) in the Settings/My Data menu.
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The My Car Is Born feature is an innovative way of sharing information about the progress of your new car as it is being built and delivered to you. You will receive a series of updates in the BMW Connected app regarding the status of your order, along with information about additional options and services, all personalised to you (only available in certain markets).
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You can also use your access data to My BMW ConnectedDrive on the Internet when you are in your vehicle to operate BMW ConnectedDrive services that work with your personal data. To obtain a faster yet equally safe login inside the vehicle, you can create a short vehicle login (alias) in the Settings/My Data menu.
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Please consult your authorised BMW dealer.
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