BMW ConnectedDrive

BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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Select "Settings" then "Driver Profiles" in the main menu. Here you will find the three personal driver profiles and the guest profile. The profile that is currently used is marked with a green tick. Now select export via USB, connect a storage medium and press "OK". We recommend the use of a USB storage medium in the "FAT32" or "exFAT" format.
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Access "Settings" then "Driver Profiles" in the main menu of your new BMW. Here, select "Import Profile (USB)" and connect the USB storage medium. Press "OK" to start the import.
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Your vehicle must be telematics-enabled and it must be allocated to your customer account in the ConnectedDrive Portal. All important telematics data that were transferred to and stored on a BMW server from this time onwards are accessible to BMW CarData.
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All BMW models fitted with the option code 6AK ("ConnectedDrive Services") or 6NR ("Apps") and the Professional navigation system can draw on all functions in conjunction with a smartphone and the BMW Connected App, which is available free of charge from the Apple Store or Google Store. In addition, you should also have a suitable mobile phone contract. Some of the BMW Connected applications make intensive use of broadband data services (e.g. Web radio).
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If the message "Connection not possible" repeatedly appears in your vehicle when you try to execute various BMW ConnectedDrive services, please first make sure if your vehicle is connected to the mobile network. This is often the case in underground parking garages for example. Is this not the case, please contact your BMW Service partner.
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You can use personalized services in your BMW by logging in to the BMW ConnectedDrive Portal with your access data in your vehicle. In order to do so select the menu point "ConnectedDrive" in the main menu and then select "BMW Online". Now press the "Option" button on your iDrive Controller. Then select the menu point "Login". Here, first insert your e-mail address and confirm with "OK". Following this enter your password and again confirm with "OK". We recommend to enable "Auto-login" by checking the box next to it. Please note however, that this will enable every vehicle user to access your personal data (e-mail, address book, etc.).
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If available the number of persons in the vehicle is determined via a seat occupation recognition technology (on the passengers' side in the front). If not available the seat belt status is used (also for the back row).
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Under “Manage mobile devices”, make sure that your smartphone is paired correctly and the function “Bluetooth-Audio” is activated for the connected device. Start the audio function on your smartphone and select your connected smartphone in the vehicle menu “Media/Radio”.
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You can find addresses or destinations which you send to your vehicle as "My Info" in the menu CONNECTEDDRIVE/MESSAGES. You can accept the address of the point of interest for route directions by pressing a button in the navigation system. If there is a telephone number for the point of interest and you have connected your mobile phone with the vehicle, you can dial the number directly.
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After successfully pairing your smartphone the connected device can be selected via “Manage mobile devices”. Following this, the functions “Telephone”, “Bluetooth-Audio” or “Apps” can be activated or deactivated.
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In case you have already created a driver profile in your vehicle, which is however not active yet - meaning you are driving in "guest" mode - you must first activate the profile. Following this return to the ConnectedDrive Store and continue with the purchase.
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A BMW vehicle (Models from 07/18) with a “Live Cockpit (SA 6U1/6U2/6U3)” Navigation System is required. The option “Comfort Access (SA 322)” is required.  
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Your individual settings will automatically be saved in a profile and assigned to the used remote key upon leaving the vehicle. When reusing the same remote key for the vehicle the assigned settings are automatically set in the vehicle. Driver profiles are part of BMW ConnectedDrive. They combine various settings for radio stations, Hi-Fi systems, navigation, favorites buttons, seats, mirrors, seering column, camera, lights, central door locking, head-up display, air conditioning, language, driving assistance systems and driveability. You can use up to three driver profiles as well as one guest profile. The different driver profiles can be selected via the control display from the onboard computer. Here it is possible to rename, delete or export your profile on to a USB stick in order to use it in another BMW. With certain older BMW models driver profiles cannot be viewed in the vehicle.
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You can find addresses or destinations which you send to your vehicle as "My Info" in the menu CONNECTEDDRIVE/MESSAGES. You can accept the address of the point of interest for route directions by pressing a button in the navigation system. If there is a telephone number for the point of interest and you have connected your mobile phone with the vehicle, you can dial the number directly.
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Please consult your authorised BMW dealer.
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You can also use your access data to My BMW ConnectedDrive on the Internet when you are in your vehicle to operate BMW ConnectedDrive services that work with your personal data. To obtain a faster yet equally safe login inside the vehicle, you can create a short vehicle login (alias) in the Settings/My Data menu.
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Telematics data are transmitted from the vehicle to a server operated by BMW using a secure connection on a private sub-network of a mobile service provider that is only accessible tor BMW vehicles. This does not require the customer to have a private mobile phone, as communication takes place via a SIM card installed in the vehicle at the factory. 
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The Store in car can be found in the menu of your vehicle in the head unit. For vehicles with an NBT or NBT Evo head unit under "ConnectedDrive". For vehicles with MGU under "All Apps".
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Numerous electronic components in your vehicle contain memories that temporarily store information about the vehicle state and potential fault events. These data serve to identify faults and to repair these. In order to provide BMW ConnectedDrive services some of the data stored in the vehicle are forwarded to the BMW server in the form of telematics data via the permanently installed SIM card.
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The security code is transmitted to your vehicles message inbox. Select ConnectedDrive and you find the security code in "Messages".   
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