You have to download the application onto your mobile end device before you can use the BMW Connected App in the vehicle. In the case of an Apple iPhone, please use the Apple App Store for this purpose, in the case of an Android phone download is via the Google Play Store.
Your car display screen will only show the menu item "BMW Apps" if the car is fitted with the required option (SA 6AK or 6NR). Please ask your dealer for details as to whether the option can be retrofitted in your car.
The BMW Connected application functions are located under the menu command "BMW Apps". In order for the functions to be displayed, your smartphone must be connected with your BMW, and the BMW Connected application must be running. If you are using an Android smartphone, ensure that the [accessory mode] under [ConnectedDrive] [BMW Apps] [connection assistant] has been activated after connecting the smartphone with the vehicle. Provided that an upcoming meeting is saved in the BMW Connected App, the vehicle will show a welcome screen including navgation to destination and the option of calling or messaging participants on the estimated time of arrival.
You can use personalized services in your BMW by logging in to the BMW ConnectedDrive Portal with your access data in your vehicle. In order to do so select the menu point "ConnectedDrive" in the main menu and then select "BMW Online". Now press the "Option" button on your iDrive Controller. Then select the menu point "Login". Here, first insert your e-mail address and confirm with "OK". Following this enter your password and again confirm with "OK". We recommend to enable "Auto-login" by checking the box next to it. Please note however, that this will enable every vehicle user to access your personal data (e-mail, address book, etc.).
In case you have already created a driver profile in your vehicle, which is however not active yet - meaning you are driving in "guest" mode - you must first activate the profile. Following this return to the ConnectedDrive Store and continue with the purchase.
Keep calm. A voice connection to the BMW Call Centre will be established. Safety reasons mean that you cannot terminate the voice connection yourself. Tell the person you are talking to the reason for the emergency call. If you do not respond to the Call Centre agent’s questions, he/she will assume that there is an emergency situation and will inform the nearest emergency services unit of an accident. You must therefore report that you have triggered the emergency call by accident; otherwise you may incur financial costs.
BMW ConnectedDrive services are all booked for a specific vehicle. When a vehicle changes hands, its services can be used by the new owner for the remaining service life. You will have to rebook the services for your new vehicle.
The ConnectedDrive Store in Car offers the possibility of purchasing all available ConnectedDrive Services directly from your vehicle. You can find an overview of all purchased services for your vehicle. Also you can see when certain services will expire. In addition you can find an overview of all services that can be purchased for your vehicle.
All BMW models fitted with the option code 6AK ("ConnectedDrive Services") or 6NR ("Apps") and the Professional navigation system can draw on all functions in conjunction with a smartphone and the BMW Connected App, which is available free of charge from the Apple Store or Google Store. In addition, you should also have a suitable mobile phone contract. Some of the BMW Connected applications make intensive use of broadband data services (e.g. Web radio).
If available the number of persons in the vehicle is determined via a seat occupation recognition technology (on the passengers' side in the front). If not available the seat belt status is used (also for the back row).