BMW ConnectedDrive

BMW CONNECTEDDRIVE
FREQUENTLY ASKED QUESTIONS.

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No, a restart of the vehicle is not required.
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The pre-installed vehicle SIM-card is active ex-factory upon delivery of the vehicle.
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Select "Settings" then "Driver Profiles" in the main menu. Here you will find the three personal driver profiles and the guest profile. The profile that is currently used is marked with a green tick. Now select export via USB, connect a storage medium and press "OK". We recommend the use of a USB storage medium in the "FAT32" or "exFAT" format.
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Access "Settings" then "Driver Profiles" in the main menu of your new BMW. Here, select "Import Profile (USB)" and connect the USB storage medium. Press "OK" to start the import.
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The term telematics data refers to data that are generated in your vehicle and transferred via an installed SIM card to the BMW Server in order to provide networked services such as BMW ConnectedDrive or BMW Teleservices.
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The security code is transmitted to your vehicles message inbox. Select ConnectedDrive and you find the security code in "Messages".   
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You are able to choose your own BMW Service Partner. Commonly this is the BMW partner who old the vehicle. The BMW Service Partner is registered in the system and is notified by the TeleService Call on service needs of your BMW.
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The ConnectedDrive Store in Car offers the possibility of purchasing all available ConnectedDrive Services directly from your vehicle. You can find an overview of all purchased services for your vehicle. Also you can see when certain services will expire. In addition you can find an overview of all services that can be purchased for your vehicle.
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Your individual settings will automatically be saved in a profile and assigned to the used remote key upon leaving the vehicle. When reusing the same remote key for the vehicle the assigned settings are automatically set in the vehicle. Driver profiles are part of BMW ConnectedDrive. They combine various settings for radio stations, Hi-Fi systems, navigation, favorites buttons, seats, mirrors, seering column, camera, lights, central door locking, head-up display, air conditioning, language, driving assistance systems and driveability. You can use up to three driver profiles as well as one guest profile. The different driver profiles can be selected via the control display from the onboard computer. Here it is possible to rename, delete or export your profile on to a USB stick in order to use it in another BMW. With certain older BMW models driver profiles cannot be viewed in the vehicle.
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The Store in car can be found in the menu of your vehicle in the head unit. For vehicles with an NBT or NBT Evo head unit under "ConnectedDrive". For vehicles with MGU under "All Apps".
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All BMW models fitted with the option code 6AK ("ConnectedDrive Services") or 6NR ("Apps") and the Professional navigation system can draw on all functions in conjunction with a smartphone and the BMW Connected App, which is available free of charge from the Apple Store or Google Store. In addition, you should also have a suitable mobile phone contract. Some of the BMW Connected applications make intensive use of broadband data services (e.g. Web radio).
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BMW ConnectedDrive services are all booked for a specific vehicle. When a vehicle changes hands, its services can be used by the new owner for the remaining service life. You will have to rebook the services for your new vehicle.
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In case you have already created a driver profile in your vehicle, which is however not active yet - meaning you are driving in "guest" mode - you must first activate the profile. Following this return to the ConnectedDrive Store and continue with the purchase.
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You can also use your access data to My BMW ConnectedDrive on the Internet when you are in your vehicle to operate BMW ConnectedDrive services that work with your personal data. To obtain a faster yet equally safe login inside the vehicle, you can create a short vehicle login (alias) in the Settings/My Data menu.
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Depending on the use of ConnectedDrive services by the driver, the vehicle usually takes this decision itself. Moreover, BMW can explicitly trigger the transfer of telematics data to BMW servers for rendering ConnectedDrive services. Once your vehicle has transmitted telematics data to BMW, you can retrieve the currently saved telematics data for your BMW from the BMW CarData data archive. If no data has been transmitted, no entries will be shown in the data archive. This may apply, for example, to older vehicles without active teleservices.
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Numerous electronic components in your vehicle contain memories that temporarily store information about the vehicle state and potential fault events. These data serve to identify faults and to repair these. In order to provide BMW ConnectedDrive services some of the data stored in the vehicle are forwarded to the BMW server in the form of telematics data via the permanently installed SIM card.
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In order to send points of interest from Google Maps to your vehicle, you are required to have the special equipment option "ConnectedDrive Services". Please activate the sending of destinations to your vehicle via partner websites in the "Send to Car" menu. If you are using the new Google Maps you need to login with your Google account in order to use the "Send to car" feature in the full map view.
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You can create three profile as well as one guest profile in your vehicle.
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Apps and functions can be selected via the iDrive Controller or via touchscreen.
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Yes, different Bluetooth functions can be active at the same time. After the smartphone is successfully paired, select the connected device under “Mobile devices” and activate or deactivate the respective functions, such as “Telephone”, “Bluetooth-Audio” or “Apps”.  
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